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September 2023 by cleve brown
Scott and his pretty assistant are phenomenal...I've rented many times,and they are always stellar
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September 2023 by D J.
Ms. Yelitza was awesome as usual!!!Whenever there is an issue with the process, she always does whatever she can to help correct the situation. She always finds the best vehicle for the price and is always courteous and helpful. She has been very helpful on more than one occasion. Even when she is swamped with customers. Often she's the only agent on duty, having to move numerous cars, process customer rentals, problem solve and fix issues. As a customer service instructor, I know how hectic this can be when you're the only one handling many issues, and unhappy customers. I am very grateful for her customer service and her pleasant attitude. When you go, ask for Ms. Yelitza. She will definitely take care of you!Thank you Ms. Yelitza!!
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August 2023 by Brenda Dean
The van Road very nice on the my experience was the van was dirty on the outside and inside I had to clean out the inside the cup holders were filthy with chips I had to wipe the van down pretty much I don't think that's fair after I paid my money I had to turn around and clean the van as well I turned in cleaner to budget that I received the van
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August 2023 by Carlos Brett
Me and main driver 20 minutes waiting to be attended, to add me as second driver. Not possible because we were missing the main driver's driving licence (but we had passport, photo of the licence and the original rental contract). I understand that we were missing the document but in my opinion we had plenty of alternative documents to proof it was a legitimate situation... So no flexibility/adaptability from the business and we ended up wasting time and postponing the visit (to another branch).
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July 2023 by Amanda Etienne
This location is the worst the staff leaves before 6pm as stated on the sign. The staff are not polite and when it’s time to return no one was there to collect. I will never use the company again. And what Makes it even worst to drop off at the airport it’s a 300 additional cost lol Poor service ridiculous
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June 2023 by KIMO AL-KINANNY
I had the worse experience at pick up and drop off. Terrible customer service first reserved a car online and had to wait for 15 minutes calling for help while the clerk lady talking on the phone in Spanish and no regard to me and even when I asked her that I'm rushing because my dad at hospital she was catching more attitude. After waiting all that time she told me no car available because cars are dirty and not wash because she is alone !!! I end up taking dirty car because it's an emergency when I return the vehicle I dealt with this RUDE and NASTY guy claim to be manager (Scott) he check the. Car and print final receipt and run away inside . I felt something was wrong so I noticed there was 45$ fuel charge!!! The car was less than half gallon short. Like 2$ worth of gas he was like sorry that's auto charge . I offered to go and fill it up he said no they just money hungry. Thanks GOD the 1800 customer service are much professional than this guy. He needs to get trained more or fire him.
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June 2023 by Felicia
The check in and return was very smooth.There was only one issue I had.The car I received wasn't cleaned before I received it. It wasn't filthy but it had personal belongings of the previous driver in it still. 2 water bottles a hair comb and the previouses driver agreement/contract. According to the paperwork they had the car for at least 2 days before I got it.I dumped their trash and sprayed disinfectant.
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June 2023 by Troy Giorgio
If you don't have a major credit card, don't go. They'll only rent you a compact. I got a Ford Escape, which is not good for a 9 hour drive, plus tires didn't have a lit of tread. The young woman at the counter was very nice.
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June 2023 by R G
Place is a rip off.. read the paper work before you leave.. I had three-day rental already over priced , At $321.00 . But when I brought the car back he said was for two days now late charge $400.00 What !!! For a three day rental. For a POS dirty car . This place is a Scam . Beware ! read the invoice for amount of days tental before you leave the office. He said the price changes every Day ???
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April 2023 by Michigan RoadRunner
Car was not clean upon pick-up. Paper says tank full while the gauge shows a little over half. Other than that decent pricing. Take pictures of everything so you don't have surprises when returning.
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April 2023 by Abraham Matta
THE GUY WITH THE GLASSES THAT WORKS THERE HE IS AWSOME! AND WILL GO BEYOND! THANK YOU. AND ILL BE RENTING MY CAR FROM THERE FOR NOW ON 5 STAR FOR THAT GUY.ASK FOR SCOTT HES THE BEST! 5 STAR ALL THE WAY!ASWOME CUSTOMER SERVICE.
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April 2023 by Steve Lowitz
This Hollywood Florida HW9 location is extremely well run. Staff professional and rentals are clean and new.100% satisfactionSteveHollywood FL
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March 2023 by LaShanda McFadden
Front desk person was very friendly and efficient. I already had a reservation and was in and out within 15 minutes of arriving.
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November 2022 by Rob Douglas
Rented a somewhat clean vehicle. Have a flat. My husband would change it and put on doughnut but there is no lug wrench. I have been calling all day today placed on hold and forgotten. The reviews are accurate this place is a joke.
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October 2022 by Mike Ross
1. The rental car was not available at the rental station2. The inside of the car was not clean3. Tank less than 1/2 full4. Staff very friendly