-
April 2024 by Ms C C
The Drive Thru ATM in the same line as the drop box does not work. Waited in line for nothing, had to exit that lane and then drive back around to join lane 2 to completey transaction! You can do better that this BOA! Let's get these machines up and running. You removed the human side from your Drive Thru experience already so the least you can do it keep the mechanicals in working conditions. ????
-
September 2023 by Nick Krivocheiko
I've been banking at this BOA location for over 5 years now and have been completely satisfied with my service. My advisor Armando shows the upmost professionalism in helping myself and my family make the best financial decisions for our future. He goes above and beyond in listening to our concerns and goals, and offers personalized solutions with our best interests at the forefront.
-
August 2023 by Audryanna Melendez
Not sure why this place has 2 stars because Mercedes Was Amazing Excellent Customer Service went over and beyond to help me she was very professional:) greatly appreciated will definitely ask for her next time at this location
-
March 2023 by Defjam da Boss
Open my first bank account here. They accept walk in and lissette was very helpful explaining everything and answers all my question and show me the rope! 5 stars! Thank you VERY much. Highly satisfy!
-
January 2023 by Atalia Paez
The worst treatment of my life, the employees do not help you at all. there is excessive line. They have no empathy, they provide lousy customer service. In my 6 years with this company, it could be said that it is the worst service I have received. thanks , that's why I'm leaving this bank
-
December 2022 by Nonya Bizniz
Worst customer service!!! Rodolfo will not greet you at the door but very rude way ask you personal questions in the lobby so everyone can hear. I don’t think he likes his job! I understand people might have a bad day but when I’m not the only one mentioning about Rodolfo then something needs to change. If you want to keep your customers Bank of America then you have to train them properly. McDonalds are more quiet about your order than Rodolfo asking your personal questions.
-
November 2022 by Laura Duverge
Zero customer service experience by the supervisor who came to greet us at the door.. did not take the time to ask the right questions when wanting to open a new bank account there for lost a upcoming customer. Even though I have a business account I wanted to open a individual account but he failed to ask and be cordial, or even half decent all because he seemed to be in a rush. Only 2 people were waiting in their lobby ahead of me.Rodolfo do better next time if you have any other time.Yesenia keep doing a great job at greeting and responding. Sad that you weren’t able to assist me that day, I would’ve had a better outcome.
-
August 2022 by Mr. WALLY
ZERO security in this tiny little branch. Not to mention everyone standing in line behind you can see what ever type of business you are transacting with the teller. It's only a matter of time before some gets robbed or shot in the parking lot.
-
July 2022 by zoe king
I saw an employee in the parking lot before I entered this establishment smoking something that didn’t smell like a cigaretteMy first sign I should’ve leftJust to be told after I waited 30+ minutes that they couldn’t help me when I asked before I waited.Just to be sent to speak with a representative named JackieWHICH WAS THE EMPLOYEE WHO I JUST SAW OUTSIDE SMOKINGShe was too high to even understand the situation and went on lunch breakNO CUSTOMER SERVICE AT ALL waste of timeAVOID AT ALL COST !!!!!!!!!!
-
June 2022 by angelo hernandez
The worst service ever . Customer service ? None . Credit or open accounts ? None . They make you appointment and employees don’t show up . So if you want to come please have 3 or 4 hours to do a transaction. Do yourself a favor. Find another Brach.
-
June 2022 by Devereka
This may be my worst experience at any bank. Waited 20 minutes for someone to check me in at the front. I had to walk into one of the cubicle for assistance. An elderly lady was waiting on her legs even longer. Only 1 banker available!
-
June 2022 by TriniPrincess Simmons
10 people ahead of me in the bank teller line. Always spending my entire lunch break here just to cash my check.
-
April 2022 by Loyal-ty Transport LLC
Terrible!! Made an appointment for 10:30am, literally stood in the front of the kiosk where you check in for 37 minutes without anyone greeting me. At 11:24am someone finally come to the kiosk log into the computer but still didn’t greet me until I approached her and told him that I had an appointment. He looked at me and said to me: look around we are packed. I asked if someone would help since I had an appointment and he replied: like I said, jus look around we are super busy but still didn’t answer my question nor told me what to do next.
-
February 2022 by Yessenia Espejo
Worse service ever . Not enough workers . I barley get enough time to do anything cause I work and have babies . They wanted me to make an appointment for another day. It was just to change my name I was there 50 mins before closing.
-
January 2022 by nic b
Bank of America is the SLOWEST bank!!! Every time I have to go to make a business deposit it takes at least 30-45 minutes just to do any transaction. Very few have drive thru services anymore. And it's not just this location. I will say this, the customer service representatives have been professionally polite to work with.Please do better Bank of America.
