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September 2023 by Karlina Griffith
Charles provided excellent customer service. He was very kind patient and helpful.
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August 2023 by Judi Rykert
Kendell was the best service l have ever received. She is very professional! Kendell was kind, smart and important!??
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August 2023 by Limaris Colon
Kendall and Emily are the best and always treated me right? thank you so much, after having a horrible customer service at another store, Kendall and Emily helped us out.. Thank you
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July 2023 by Lucinda Roenicke
Emily was great setting up my new phone and explaining the features. It took a while to transfer everything from my old phone, but she did it without any complaint. Very professional and courteous. I did go into the store earlier and another sales rep was helping a veteran get financial assistance. It was taking a while and I did not have time to wait but I noticed that she was also very nice and helpful.
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July 2023 by Flash Flame
I've been a customer of Cricket for a while now and I happy with the service, etc.My older phone of just 3 years decided to not work well for me so I went to the Cricket store in Holiday, Fl.KENDELL B was super helpful, very friendly and extremely knowledgeable. She has excellent customer service qualities. In the time I was there, she took care of every customer while working with me. She was the only one in the store and she just handled everything very professionally.If a friend needed a phone service, etc. I would clearly steer her to KENDELL B for the best assistance you can ask for.KENDELL is surely an asset to your company.
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July 2023 by Eduardo Rodriguez
Emily was very friendly and quick to get my phone service on! Happy customer right here!
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May 2023 by D A
The patient person Fixed the phone, was very happy with him
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March 2023 by Cindy SebastianJenkins
If I could give this store a negative 10 stars I would. After almost 10 years coming here with 4 lines, they have lost a customer for life. Watch yo receipt. Although its clearly states that items can be returned for a full refund within 7 days what they do not tell you is that this begins from the day it is activated. Most realize if you purchase something on a Wednesday ( and after 4:00) you should be able to return it by the following Wednesday. Well not the case here. According to them it had to be returned the day before. But if you looking at the dates by numbers it is actually the sixth day. Technically, the return had until 11:59 PM . Now that is most establishments but not the case here. So over $400.00 on a phone which I was instructed by the main office to bring back by today and I am stuck with it. The gentleman helping myself as well as another customer who had the same problem with their phone ( ironically they purchase the same day as myself only at a later time and also left with a bad taste) there were no problems with. I actually felt bad for him. The police officers who the manager on the phone wanted brought in also agreed that this was wrong however because it was a civil matter they could not do anything except ask us to leave which we did. Kudos to those officers who told us not to come back or we could be arrested but let us video outside of the store what had occurred as well as let me include them in the video.Now as far as the phone, I spoke with the main Cricket line and told them what had happened. They were very apologetic and are correcting the wrong. I return the phone, I get a refund, I purchase another phone from another store. They have absolutely no problem doing this which makes sense. The customer is returning an item within the specified time. The customer is purchasing another phone with a much higher price tag. If I accommodate the customer, I keep the customer at $137.00 per month, still have a sale, and then resell the other phone brought in that has no damage. Even they could not understand why this was not done. At least there are people out there who realize right from wrong, customer appreciation and the rewards of a customer that will not go somewhere else.This manager who was on the phone with the employee should be taught that it is important keep your customers happy unless they are making unreasonable demands and to remember that she is representing the company. What I was requesting was not unreasonable and her representation was one in which resulted in this poor rating. Her people skills as well as he managerial skills require some polishing. Lets give her 7 days and she if she cleans herself up. ( That means until next Thursday)
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August 2022 by Tiffany Costello
Hey Cricket, we've been a customer since 2011 and 2016 and am considering going back to Verizon after the poor service that I've received since getting and paying full price for 2 new phones in June. Our recent issue... please explain to me how paying full price for the phone and being a longstanding customer prevents me from unlocking my phone for a small window of time when I am traveling outside of the network. Incredibly disappointed at the decline in customer service this year and will no longer recommend you to my friends and family as I've done consistently since joining your network.
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April 2022 by Dotti Phillips
A funny couple of roasters work here. Fun experience switching from Verizon it was quick and easy in and out.
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April 2022 by Joeseph Robinson
My review of cricket wireless ,I think was misinterpreted.i have nothing but great things to say about this cricket wireless store at holiday mall in holiday.im very happy with the staff and very happy with my experience With the store
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March 2022 by Luisa Katz
I come to active my new phone I got in mail and I am happy with the man working here. Very friendly and welcoming and my new phone works perfectly tarik was awesome
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March 2022 by Eric Teuchtler
Was in need of a new device for my self after having my old phone for 5+ years. Speaking and working with tarik was awesome from start to finish.
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March 2022 by Estela Gomez
Rock on experience working with Tarik. I loved New phones and tarikwas quite knowledgeable and welcomed and I'm super happy from this location
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February 2022 by Robert Mosher
Awesome experience working with tarik. I have switched my number from metro to here and it was smooth and quick. Tarik was very knowledgeable and welcoming.
