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June 2024 by Pastor Robinson Gomez
My phone service was never interrupted. Clear calls and internet service helped me stay focused on visiting my relatives in Puerto Rico. What a great service!
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April 2024 by Rhonda Lozano
Staff here is very friendly and they have amazing customer service.
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September 2023 by Brendan C.
There are 4 people working and no one will help you. No one here is friendly and no one wants to work. Very unprofessional for a store. Horrible and worst cricket store I've ever been in in my life just sad
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September 2023 by Karlina Griffith
Charles provided excellent customer service. He was very kind patient and helpful.
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August 2023 by Judi Rykert
Kendell was the best service l have ever received. She is very professional! Kendell was kind, smart and important!??
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August 2023 by Limaris Colon
Kendall and Emily are the best and always treated me right? thank you so much, after having a horrible customer service at another store, Kendall and Emily helped us out.. Thank you
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August 2023 by Donavan Calderon
Manager has a bad habit of terminating workers that out perform him unless they are his personal friends.
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August 2023 by Bee Kind
I've been a customer of Cricket for a while now and I happy with the service, etc.
My older phone of just 3 years decided to not work well for me so I went to the Cricket store in Holiday, Fl.
KENDELL B was super helpful, very friendly and extremely knowledgeable. She has excellent customer service qualities. In the time I was there, she took care of every customer while working with me. She was the only one in the store and she just handled everything very professionally.
If a friend needed a phone service, etc. I would clearly steer her to KENDELL B for the best assistance you can ask for.
KENDELL is surely an asset to your company.
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August 2023 by Carlos Leyva
Excellent service and attention. Kudos to young Anthony for his attentiveness and patience.
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July 2023 by Lucinda Roenicke
Emily was great setting up my new phone and explaining the features. It took a while to transfer everything from my old phone, but she did it without any complaint. Very professional and courteous. I did go into the store earlier and another sales rep was helping a veteran get financial assistance. It was taking a while and I did not have time to wait but I noticed that she was also very nice and helpful.
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July 2023 by Flash Flame
I've been a customer of Cricket for a while now and I happy with the service, etc.My older phone of just 3 years decided to not work well for me so I went to the Cricket store in Holiday, Fl.KENDELL B was super helpful, very friendly and extremely knowledgeable. She has excellent customer service qualities. In the time I was there, she took care of every customer while working with me. She was the only one in the store and she just handled everything very professionally.If a friend needed a phone service, etc. I would clearly steer her to KENDELL B for the best assistance you can ask for.KENDELL is surely an asset to your company.
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July 2023 by Eduardo Rodriguez
Emily was very friendly and quick to get my phone service on! Happy customer right here!
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May 2023 by D A
The patient person Fixed the phone, was very happy with him
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March 2023 by Cindy SebastianJenkins
If I could give this store a negative 10 stars I would. After almost 10 years coming here with 4 lines, they have lost a customer for life. Watch yo receipt. Although its clearly states that items can be returned for a full refund within 7 days what they do not tell you is that this begins from the day it is activated. Most realize if you purchase something on a Wednesday ( and after 4:00) you should be able to return it by the following Wednesday. Well not the case here. According to them it had to be returned the day before. But if you looking at the dates by numbers it is actually the sixth day. Technically, the return had until 11:59 PM . Now that is most establishments but not the case here. So over $400.00 on a phone which I was instructed by the main office to bring back by today and I am stuck with it. The gentleman helping myself as well as another customer who had the same problem with their phone ( ironically they purchase the same day as myself only at a later time and also left with a bad taste) there were no problems with. I actually felt bad for him. The police officers who the manager on the phone wanted brought in also agreed that this was wrong however because it was a civil matter they could not do anything except ask us to leave which we did. Kudos to those officers who told us not to come back or we could be arrested but let us video outside of the store what had occurred as well as let me include them in the video.Now as far as the phone, I spoke with the main Cricket line and told them what had happened. They were very apologetic and are correcting the wrong. I return the phone, I get a refund, I purchase another phone from another store. They have absolutely no problem doing this which makes sense. The customer is returning an item within the specified time. The customer is purchasing another phone with a much higher price tag. If I accommodate the customer, I keep the customer at $137.00 per month, still have a sale, and then resell the other phone brought in that has no damage. Even they could not understand why this was not done. At least there are people out there who realize right from wrong, customer appreciation and the rewards of a customer that will not go somewhere else.This manager who was on the phone with the employee should be taught that it is important keep your customers happy unless they are making unreasonable demands and to remember that she is representing the company. What I was requesting was not unreasonable and her representation was one in which resulted in this poor rating. Her people skills as well as he managerial skills require some polishing. Lets give her 7 days and she if she cleans herself up. ( That means until next Thursday)
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August 2022 by Dave Farmwald
Very nice people to deal with
