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August 2024 by Ernie Reed
They literally have 1 of eveything
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July 2024 by Nativesun Fla
Watch your prices at check out here.
Multiple items marked on shelf, rang up higher price at checkout.
Hopefully it was an honest mistake..?
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June 2024 by Holly Shepherd
Clean organized store. Staff is knowledgeable and helpful
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May 2024 by Jim Evans
I liked this store at first but there’s been a lot of employee turnover and a lady at the register made a comment that I did not appreciate recently regarding the on line pricing versus the in store pricing difference.
I was prepared to spend thousands there but due to the changes in personnel, coupons versus online discounts and inconsistent pricing and revive I’m spending it at Lowe’s in Alachua now .
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April 2024 by Danny Fluhart
I called before going to see if they had what I was looking for and they were very helpful. We arrived at the store and again they were very friendly and helpful. Would highly recommend
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March 2024 by Micah T
I went in and purchased 50’ of southwire 18/7 thermostat wire. At checkout the cost rang up $85.48! It seemed excessive, but I always expect to pay a little more at this store given it’s a small local hardware store and I prefer to support local when possible. When I returned to my truck I looked up the exact same product at Lowe’s to get a price comparison. $24.99! I’ll pay more for local, but I’m not going to patron a store that charges 330% more than what I can get it for down the road. I went back in and expressed my grievance to the cashier who was very sweet and courteous. She called over a radio to inform the manager, Zack, that I would like to speak with him. Zack, who’s customer service is as sloppy and slob like as his unprofessional demeanor and appearance, proceeds to send another young lady to do his job for him and speak with me. Apparently customer complaints/satisfaction and 40’ walks are not on Zack’s list of managerial strengths. After briefly speaking with the young lady and finding out she had no decision making capability, I had to go to the back of the store myself to speak with Zack. I expressed to him my complaint about the excessive cost, that I didn’t want to return the item and that I didn’t mind paying a little more than the big chain store, but I felt like I was being ripped off by paying 3x what I could get it for elsewhere. Zacks response to this was, “he didn’t think the item was overpriced”, “Ace doesn’t do returns on items cut to length in store” (didn’t want to return it, just wanted to pay a fair price for the item), and then states twice that I “was being rude for stating that I was getting ripped off and that HE is offended for me saying that….... but I’ll try and see what I can do”. After that I had had enough. I told him not to bother and that I was done ever purchasing anything from the store again. He responded with “That’s fine!”So, in the end, instead of just doing what’s right and refunding a portion of the cost, this store will no long get my business for my home or my business.
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February 2024 by Heather Prichard
Super friendly people here. Small souther town politeness is becoming rare, but not here!
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February 2024 by Thomas Parrish
Can literally find everything here
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February 2024 by Keith Harrison
Has a good selection.
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February 2024 by Justin “The-Real-J-” Hendriex
Fast and convenient!!
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January 2024 by Leci Lee
Got what I needed after going several other places. Next time I'll go there first. Very friendly and helpful, and knowledgeable staff.
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January 2024 by Tina A Shaw
This Ace hardware has been here long time as everything could possibly need
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December 2023 by Don Musen
Great selection of anything you need, perfect small town hardware store. This has to be the best Ace I have been to.
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December 2023 by Ben O'Connor
Great service and selection. Ace is the place.
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November 2023 by B. S.
The manager can use customer service training. Regardless of the challenges management faces, customer service is #1. The cashier lady was awesome, That's the only reason i'm not giving 2 stars.
