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January 2024 by Vivian M.
The enclosures they put the rabbits in is way to small for rabbits need more space in comparison, to a hamster .
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January 2024 by Nameless T.
Every location is full of Incompetent workers but I spent $100 at this location on sale items and am missing 5 when I get home. I called to see if they still had my bag bc it should have been behind the counter w all my stuff in it and the guy who answered refused to look! He said just come in! And I explained it's a 40 min drive and his response was "well you're going to have to come in for the items or a refund regardless" . This is the 2nd location where the employees have demonstrated a blatant lack of concern for their customers' time. How bout you guys stop messing up a job that is already not rocket science instead of getting annoyed that ppl don't want to clean up YOUR MESS!!!!! Then if you call customer service they take an hour and have to do an in depth investigation instead of just trusting your words and trying to make it right. Be very cautious shopping here their policies are shady and not customer friendly to say the least!
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March 2023 by Catalina S.
Great store and especially Maikel is wonderful, professional, knowledgeable and friendly please go visit the store and see Maikel.
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September 2021 by Aliette V.
I can in the store for a ginnie pig About a week ago and I said I wanted a girl, and they gave me a boy, but I didn't know then today I went to buy another girl and when I took her home, the boy trys to hump the girl... so tomorrow I'm taking him back
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August 2021 by Maria Ricardo
I expected a better check up on my puppy for the price paid.
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September 2020 by Sarah P.
I came in today to get kitten supplies..and left empty handed..not a lot of choice for bottle fed kittens..left empty handed. Store is located in the middle of Hialeah opposite Olive garden. Second time I have been here and when I came before I left empty handed too. I went to walmart and managed to get what I needed, tinned milk, and dewormer for kittens.
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July 2020 by Dayana P.
LoveThis STORE, it's my favorite My 2 huskies Alaska and Benji loveComing to the store employees always welcome us with a smile they know there names Angela goes above and beyond to help us out and make you we live the store happy we feel likeFamily.Thank you guys
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June 2020 by Peter M.
Not the most helpful location. Had to buy a basking light and needed an associate to retrieve it from a locked case. I approached a girl at the register. She appeared to be doing some inventory. She grudgingly went to the case and showed us the that the case was unlocked. She told us to close it when we're done kind of abruptly. I have been to other friendlier locations and was kind of surprised by this experience. I also work in retail and I know I could never respond to a customer this way.
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February 2019 by M D.
The most caring and helpful staff of all the locations. We have another store closer to our house but we make the trip to this specific location because of the most wonderful people that work there. Kudos!! And thanks for always being so helpful.
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January 2019 by Marilu F.
In comparison to others of this chain, location is itsy-bitsy, meaning quite small. Parking consists of five spots give or take up front and that's all, so may the odds be ever in your favor. Going in you have a division. One side is cat central, while the other might as well be dog central. The cat vs. dog debate clearly lives on. Seeing as we went because of a cat, we stayed in that section. Eventually we ventured to the middle where they sell guinea pigs, ferrets, birds, and even rabbits. I honestly considered getting a rabbit, but eh, with what time? Going into this store opens up your heart to life's creatures. We didn't spend much and ended up with toys and useful products for the cat. I mean, come now, they have cat toothpaste and shampoo. Definitely go to get something for your pet, but don't expect a lot of variety. If you want a lot of stuff, you're better off going to the bigger location in Hialeah Gardens (or at least I think it's there).
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January 2019 by Emily R.
If I could rate this place 0 stars, I would. Be prepared for no parking and horrible customer service. I stopped by quickly today to grab some food for my dog and being there for 15 minutes I observed Angela, an employee there, go off on 3 customers. She continued to go to the back, away from the register, and yell to herself about how stupid customers are. Real classy.
