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March 2024 by Nathalie Santos
I called many places early on a Sunday they had the best customer service I even got a free car wash best experience 10/10 ?
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February 2024 by Alainyaily 19
I was scammed!!!Three days ago I went to have the oil changed in my car, which I normally do but I was in an emergency and I needed it to be quick.The technician who works upstairs (named Vladimir according to the invoice) "forgot" to place the filter seal correctly when he went to put the filter in place, which caused today, three days later, my car to run out of oil and for very My engine didn't break shortly.Result: to the 112.95 dollars that I had to pay this company, I had to add 40 dollars of the new oil that I had to buy at Walmart, and also the inconvenience and bad timing.Moral: in the rest of my life you touch a car of mine, or my family's or my friends', because I don't believe that a technician certified by Valvoline would make a mistake with such a stupid and at the same time crucial detail. For me, he did it with every intention so that I would have to return and pay more for the same service or an even more expensive one.I had a good image of Valvoline, but I see that everything is pure marketing, at least in this workshop. Either their technicians are useless or they are scammers.I know this is not going to solve anything in the end, but at least I warn any other customer not to come here to resolve their oil change, because they will be scammed and may return home with an even bigger problem.
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December 2023 by House of CrossFit
This people has nothing to do with valvoline services, the attention, pricess, everything is different, this is not valvoline is just another place where you can get your oil change and is not express at all.
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July 2023 by Mark Abell
25 minute service not hours. Includes a free car wash!
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March 2023 by Carlos Ponce
Got the basic wash. Outside only. Cost over 11 dollars after tax and it did a very poor job of cleaning the outside. It was still quite dirty. A gas station car wash would do the same for about 5 bucks. So not really worth the price!
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December 2022 by The Real E-Face
Unfortunately just like everything in Hialeah thats owned or Ran by Cubans, they are thief’s, oil change said $49.99 so u do it, but when u go pay they charge extra for this and the filter is another $10 plus tax what was supposed to be $50 is now $72??♂️ Scamileah For You
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September 2022 by Nuria Rouco
After waiting for 10 minutes, they decide to come and tell us that they are closed for the day with 20 minutes before closing time.Service: Oil change
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May 2022 by Emilio Burini
Very happy for the service . I call to make an appointment and the girl answer very nice and polite. When I left my car for the service the workers were very nice and helpful. I feel happy and that is a very good customer service . I even got a complementary car wash. Keep the good work!!
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April 2022 by Jonathan Vinas
You are better off washing your own car for $13, the price obviously is cheap for an exterior wash but it’s unfortunate when you leave the car wash and you car is still dirty. The people drying the cars have no clue what they are doing.Service: Auto detailing
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March 2022 by Nelson Altamirano
Great customer service in the Bay Area but not so much at the cashier
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January 2022 by NinjaCoin
It’s been my place for the past 3 years I recommend it to keep it for life as much as the staff and service they are very responsible and hard working
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November 2021 by Javier Valdes
Horrible not a real Valvoline Location. Had a coupon could not be used. On top of that it is not a drive-thru oil change like the other actual locations. Had to get out and sit on the street in the hot sun cause they have no seating. Lady at the desk to pay was not helpful and rude.Service: Oil change
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August 2021 by RalphTheInsuranceGuy
I drove up to the business and and 2 employees were on their phones they never got up to attend to me I drove off. Very unprofessional.
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August 2021 by Juancarlos Alvarez
Ive been a customer since 2009, changing my oil and getting a car wash. Today I went for an oil change and they placed the wrong type of oil, mistakes happen right? Well apparently the last time my oil was changed they poured the incorrect oil as well and thats what they based themselves for this oil change. Mind you I have a history since 2009 with synthetic oil.Long story short they called "Domingo" and approved to change to synthetic. Domingo called back and apprantly it was to not allow me to get my outside car wash and charge me $15 more for the oil change (yes i have all my previous receipts).Well I hope those $15 where worth it because you just lost a long term customer.PS...While the mechanics where extremely professional, the cashier was not. You should really treat customer with a bit more hospitality, mistakes happen but how you react to them determines if you keep or lose the customer.Update:I ended up checking my engine oil level and it was passed by 2 quarts. I'd avoid this place at all costs.Services: Oil change
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June 2021 by Alcira Proenza-Collazo
We went to the car wash. The square figured Cubana at the front; your 1st customer contact-sets the wrong tone for your business. Rude. Confrontational. Loud. Disrespectful. Entitled. Poor appearance. Unfriendly. Worst customer service ever and gossips w/other customers. And sadly, she gives a bad name and stereotype for all Cubans. Time to have an employee meeting on customer service protocol. ??
