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February 2024 by Juan Ruiz
I arrived at 6 pm and asked to notarize an emergency paper and the person there told me that the notary had already left, the next day I went and the same person who had told me that guess what, he was the notary by name Kasious Gutierrez made me go twice because the day before he did not want to work, this person should not be working here, very bad experience
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February 2024 by Yaismel Llerena R.
Perfect place good attention and services, very quick for make you target. I got always for return my items. Printer something or send any packages. Inside they are store with tools and accessories for assembly your box. All very clear and very fine
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February 2024 by Franklin trujillo
Excellent service from Mr. Beatriz, everything was very fast and efficient ?
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February 2024 by Daniela machin
amazing customer service AND music taste love it
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January 2024 by Gerry Garcia
Great customer service. Maria is easily one of the best and most helpful customer service attendants I’ve ever met.
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January 2024 by Liliam Santos
There is always a queue, but they are very fast and efficient, very good service.
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December 2023 by Mailyn Vargas
They have qualified personnel, but they take a long time to return Amazon items, because they want to pack them the moment they receive them, and that delays the line, causing people to accumulate.
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December 2023 by Mari “Mara” B
This is not my UPS store by choice but today this is the one I visited. I have to admit the staff is courteous and helpful. I was surprised how they take their time with each customer and even if your package isn’t ready to ship they will help you to ensure your packages are properly taped before sending them off. I won’t say specific there is another store I visit that will not tape your box if you arrive with a box un taped. Coincidentally the few times I have been to this location Bryan has helped me. He is efficient and expedite your time there as quickly as he can. His customer skills are on point. Not everyone has the people skills to deal with customers. My only complaint aside from the long wait was the music playing which while I waited for my turn was driving me crazy. The music selection should be inviting. It should be background noise not so loud that causes everyone to raise their voice. The long line that is literally out the door to the end of the shopping center. Something needs to be done about this. We live in Miami and on a rainy day this would not be ideal to stand waiting to be allowed on the store. Perhaps that means putting another scanner or two where additional employees can assist. Speaking to management if you were the customer would you wait in line or drive to the next nearest UPS store where there is never a line or wait? The picture below was taken as I exited the store at 4:45 PM which means it is worst once everyone is out from their 9 to 5 job.
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October 2023 by Dayci Vega
Kasious was very kind and quick when it came to return my items for Amazon.
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October 2023 by Katherine Menendez
I arrived four minutes before closing and Casio was very attentive and never rushed me throughout the process. Wonderful service!
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October 2023 by Rosa Diaz
The representative Casio attended me very politely and helped with all my needs. The service was very professional and quick.
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October 2023 by ANA CORDERO
I recently had a wonderful experience at this UPS store location, it’s usually not the one I go to but I was in the area and needed a document notarized. I was attending by an extremely professional employee in this store by the name of Jarriel whom assisted me in the most welcoming matter, he was quick and efficient and knew exactly what he was doing; I also noticed how the rest of the employees were very attentive in helping out customers in the line with they’re shipments/returns. I highly recommend this UPS store location for anyone seeking great customer service and a friendly staff work environment.
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October 2023 by Arthur
I always come to this location and it's full but they are quick and efficient. Carlos was the associate that helped me and I was able to get my returns done. Will be coming here again.
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October 2023 by Fist Dist
Long lines but they help people quick, Elliott was very kind and efficient while taking my returns
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October 2023 by Rashell Williams
During my time in Florida for business, I had a package I needed to return and Jarriel was super helpful! He is a very pleasant, kind, and caring employee.