-
February 2024 by Ma Nar
Nice Repair Center Dewalt Authorized...on time respectful..Easy to deal with
-
November 2023 by Leonardo Salcedo
Took in Dewalt tool for warranty and even after speaking to dewalt directly about how this place is authorized to replace the tool, United tool corp insist on repairing the tool instead. I have been waiting for over 3 weeks on parts. The best part is every single time you call this place they send you straight to a full voicemail so you can't even leave a message. Don't waste your time coming here.
-
September 2023 by Santos Betanco
Great service
-
December 2022 by Leo Lopez
don't fix dewalt unless is under 1 year old
-
May 2022 by winston cruz
Good customer service
-
December 2020 by Andrew Whitelocke
Took care of my DeWalt warranty work fast & efficiently. German high quality replacement drill chucks on order.
-
September 2020 by Gustavo Gutierrez
Best place to repair your tools and very competitive prices for your new tools , Roy the owner is a good guy ?
-
September 2020 by Sharon W.
NO TICKET, NO TOOL!What a find! I have a pricey Porter-Cable brad nailer that jammed upon first use. It took me a ton of googling, emailing and calling to get DeWalt to honor the warranty, but the upshot was that United Tool is an authorized DeWalt / Porter-Cable repair center. Although United Tool is located in Hialeah, they are on the outskirts, so while one gets to experience the creative zoning and independent street grid & naming conventions unique to the city, a trip here does not require a passport or teleportation device. Bonus - they are located near the San Pedro Pet Supply & Botanica, so if you need to do some santeria on your dog AND you need a tool, you're covered! It was easy enough to find with GPS and they have a few dedicated parking spots along the side of the building. The store is small and covered in peg-board, just like your dad's garage workshop from the 1970's. The gent behind the counter, Henry, explained that they were having an issue getting paid by DeWalt for repair work, so they would send the tool out. I got a ticket in exchange for turning over the nailer, and was admonished, both by Henry and by the copious signage inside that NO TICKET, NO TOOL! I made sure to secret that golden ticket in a safe place!Just about two weeks later, I got a call that my nailer was ready for pickup. Frantic excavation of my office ensued to locate the ticket before I set off for the pickup. It works like a charm and I couldn't be happier to nail stuff down to my heart's content. Thanks guys!
-
July 2020 by Julio Otero
I called during the week for a part I needed for a tool. The older person that answered said that the person that handles that is Henry and to call back in an hour. I called back and talked to Henry. He told me he had the part and I told him I would be by on Saturday to pick it up. Drive all the way from homestead and the older guy I talked to earlier in the week told me he couldn’t help me. He said only Henry knows were the parts are. I asked him if he could call him and he said no. All the while answering me in curse words in spanish and with an attitude. There was also a younger guy there. My question is why open up on Saturday if no one can sell parts? Why is it that the younger guy taught were parts are? This is why people buy online nowadays. No customer service.
-
March 2020 by Sergio Salazar
All that you need in parts for drills and more, Thewalt, authorized store.
-
January 2020 by Carlos Gomez
(Translated by Google) Very good service(Original)Muy bueno el servicio
-
December 2019 by edgard gomez
Encuentra en herramientas lo que uno anda buscando ademas de la amabilidad con que a uno lo atienden
-
July 2019 by Jorge Canovas
Very pleasant experience. A small mom and pop shop that serviced my Dewalt Miter Saw Stand. It was a little unconventional for them (most people need service on their power tools, and I showed up with an accessory,) but they turned it around within one business day. I noticed that they also sell and rent quality tools from their shop. All name brand stuff. I very much recommend them.
-
May 2019 by Rick Mont
they know what they are doing
-
April 2019 by Theresa Field
Very knowledgable and helpful with getting my Dewalt compressor repaired. I could not have had a more pleasant experience.