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January 2024 by Maria Cabrera
5 starts for this store specially to DIANA!!She figured out offering all her help and more to find a reference number of a baby blanket located at Dadeland mall store they told us they couldn’t sell because the couldn’t find the reference number. I had (as customer) to figure out and call the stores (Dadeland said they did it but no one replied….) Diana found it in a second and we finally were able to buy the baby blanket. Then when picking it up at Dadeland the employees seemed mad because we find out on our end what they should without making us wait at the mall without a response…I am from Spain and as a Spanish brand I would like to give a heads up to corporate and let them know. Personnel and managers (Dadeland and International Mall) are RUDE with lack of interest to help customers who are of course going to spend their money there. Hiring process should be more selective. Tous brand would end up being downgraded here in Miami if this continue happening.Corporate take notes! Other reviews confirm the same.
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September 2023 by JUAN ROQUE
On Sunday the 27th, my wife and I went to this store located in the Westland mall with the intention of buying a gift for her birthday, without imagining the experience we were going to have. After trying on various items, my wife chose one that They were there and others that we ordered from another store to pick up days later, when it was time to make the payment, the employee apparently was exhausted by my wife's indecision and referred to me with the words "lack of ethics" towards her. Question is: how is it possible that such an expensive store with good quality products, can employ people with so little experience and ignorance when it comes to dealing with customers, without many details, we decided to cancel the purchase of almost 900 dollars, but we left with the unpleasant experience of planning that day to buy a gift for a special day, I think that the price, the good quality of the product and good customer service are essential for the proper functioning of a business, thank you
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September 2023 by Matthew Rojas
Came here on Saturday the 9th and there was 2 people working….. how are you gonna have 2 employees scheduled on a Saturday ? They took Atleast 1 hour before they attended my GF do a better job.
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September 2023 by Andersson Periu
Very communicative and friendly.. help me found what I needed it! (Dayanne and Sandra)
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August 2023 by Beatriz González Ramos
The worst experience ever!!!!! I have been shopping in this store since years, and recently they change their personal, omg!! horrible attention, rude and disrespectful, I came 3 month ago to pick up a necklace that I send to repair because they call me to notify me that the necklace was already in the store and when I was there they didn’t find it, and in that time the girl tell me that they didn’t call me, yesterday I was in the store to ask about it and for no reason the necklace was in the store since 3 month already. This store has to improve their customer service for sure!!!!
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August 2023 by Leidys Vega
Excellent service glamorous everything I look in a place LEIDYS
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June 2023 by Yaismel Llerena R.
Perfect store... Good price and nice attention .. they have a lot thing beautiful for make a gift, a decoration, or any moment to wear with elegancy.. very good price and much option... I recommend this.. you liked
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February 2023 by Monica Garcia
Terrible customer service and jewelry for children. My husband bought our daughter almost $300 “14K gold” pearl earrings which caused a severe reaction and bleeding. We even brought her with us to the store to show them her ears and pictures of when the earrings were removed. “There is nothing we can do” is all that was told to us repeatedly with no empathy. It’s been 3 weeks and my daughters ears are still not healed. Disappointing for a brand like Tous. We Will never purchase from this brand again and let others know.
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September 2022 by Roxana Nobelo
I have been a customer of Tous for a long time, normally I used to buy my Tous jewelry at Dadeland Mall but today I was closer to Westland Mall and I wanted to buy the Tous watch. As soon I walked to the store I had no attention from the associates, I had to get her attention which her name is Daniella. I asked for a specific watch that has gold with silver she laughed at my face and told me there’s was no watch with this description. I had to go to the window and pointed at the watch. She gave me a very rude attitude. Truly very disappointed with how I was treated!
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September 2022 by Danlae Alvarez
Love this place! Shabel had a lot of patience with me while I decided which jewelry I wanted. Very recommended.
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September 2022 by Cotton
Hello ! I have been a customer of this store for quite some time. The service in this store is amazing, all the girls are so sweet and kind. On this last occasion I was attended by Nadja !! Very friendly and charismatic.
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September 2022 by Ma Padfe
Customer service is awful..Some of the associates are very rude, especially the new hires or younger ones, no experience at all how to create a relationship with a customers. They have no idea who is the person in front of them and the way they behave is like we the customer has to please them.. excuse me..The receipt in the back have a policy for Department stores or Airport store, I went to exchange a Kid Product and this unprofessional girls did not know this policy I told them I will write a review because I ask to speak with a manager and they did not provide a good answer. And I check and this store is not register as a Department Store..They need to learn from the other Tous franchise. For a sample Aventura Mall.The management need to pay attention to customer service.Never again in that Westland Store.
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September 2022 by Jorge CCL
Great customer service. All the girls very professional and always smiling….
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September 2022 by MrLazcos
Today i went a your store and the lady is working there was vey rude with me and with my wife , my wife ask for any special and her very rude ask her was money you have plus she talk us we don’t have any special every thing you see is what with have hello!! She remained me Pretty woman the movie was my first and last time i ho that store.
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August 2022 by Roberto Carmona
Very bad experience with Tous purchased a purse for my girlfriend online for her birthday 1 day after I received an email that the order was canceled with no explanation at all, purchased another purse and recieved it but my girlfriend didn’t liked it went to Tous in Hialeah and tried to get it returned or exchanged for another item and the associates had a very bad customer service they had to send pictures and call another person and then told me I couldn’t return any items at the store contacted customer service and they said I had to return the item to a warehouse in Miami threw the mail and that they were going to send me the information to my email never received anything, never buying anything again from Tous horrible customer service and very difficult to return an item horrible.
