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February 2024 by Lazaro Berrio
Went in for new brakes and couldn’t be happier with the work they did. The service was quick and affordable, (inflation considered). Edgar was very cordial and professional. Will definitely return.
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January 2024 by rafael diaz
I am extremely satisfied with the service received. Especially Mr Alberto who us a very friendly and knowledgeable man. GOOD EMPLPYWE!!!
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January 2024 by Stephanie Cruz
Always very pleased with the help of the very attentive young people and always good prices
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January 2024 by Steven V.
I called and was put on hold for 10 minutes. After that the employee was very rude when i told him my issue with my vehicle and he told me their store couldnt help me then he hung up on me abruptly. Shameful, Not professional at all
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January 2024 by Corey M.
I posted a poor review 23 days ago. I received an email from corporate, apologizing, and that someone would reach to me. But, if I didn't receive a call, to call customer service. Of course, not suprisingly, that call never came. To review, I complained about receiving poor service, then got an email to apologize and that I would receive a call. Keeping true to form, the poor customer service was compounded by never hearing from anyone. But oh wait, I could call if no one reached out to me. Fool me once, shame on you. Fool me twice, not gonna happen! Way too many other options for auto service. Never again pep boys!
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January 2024 by Ray Hernández
Hello, I want to highlight the attention of Edgar manager, I have always been attended to by him, since he started at Pep Boys at 57 nw, in addition to everyone who works there, they always do everything possible to please the client, thank you
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January 2024 by Gustavo De La Puente
Good service
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January 2024 by Carrie Juliao
EDITED TO ADD* PEP BOYS CONTACTED US TODAY AND THEY SEEM TO HAVE RESOLVED OUR ISSUE. ROBERT AT THE STORE PROVIDED EXCELLENT CUSTOMER SERVICE TODAY.I Don’t even know where to start with this situation. This started with Our purchase of tires from your establishment which resulted in an incorrect installation, that no one brought to our attention we had to bring it to their attention and made to feel we were the inconvenience. It took an extensive period of waiting and persistent follow-up calls before the correct tires were obtained. Since then the right front tire has been leaking. Despite contacting customer service and the store on multiple occasions, assurances of a return call have gone unfulfilled. Corporate representatives informed us today that the store had allegedly resolved the issue through warranty, a claim that is completely false. I will not be satisfied with receiving a patched tire as a resolution, as I firmly believe that a new tire is warranted, given the circumstances and that’s what I paid for. The recurrent inconvenience of having to address tire pressure issues on a regular basis is a cause for significant concern, particularly considering the safety implications of a potential blowout. It is disheartening to find that our concerns are not being taken seriously, especially after enduring this ordeal for over a month. I am disillusioned by the apparent lack of accountability and customer care, particularly in light of the escalating costs and declining service standards. I would not recommend Pep Boys to anyone. It is evident that Pep Boys does not take safety, customer service, or quality assurance seriously. I will dedicate time each day to warn others to stay away from Pep Boys and share this review across all my social media platforms.
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January 2024 by Francisca Mercedes Cordero
Excellent service ?
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January 2024 by Duicca Bourgeois Lothbrok Ingeborg Romanov
Excellent
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January 2024 by Sailor Saturn
Alberto was so nice, patient, and helpful!! I’ll definitely always come back to this shop. I came with only an hour left before they closed and they worked to the best of their ability to get mine done before closing
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January 2024 by Carlos conde vazquez
GOOD SERVICE AND ATTENTION
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January 2024 by Icy Network
Very rude guy at the counter, I showed up 10 minutes late and he refused to give me the oil change. (There was no line) and it was 5:40 pm (the place closes at 7) would not recommend this location at all.
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January 2024 by Nelson Monroe
Was not happy having to pay for diagnostic services for waranty repair on failed parts.
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December 2023 by eduardo peña rodriguez
These (Pep Boys) are bandits if you bring tires purchased elsewhere or online from other companies, so they can mount them on your rims they tell you that you have to buy them from them to be able to mount them, what a dirty policy these have ( (thieves) don't go to this place because they are going to steal your money... I went to another workshop and they charged me 40.00 USD to mount the two tires, so I'm glad they didn't want to mount them and I will never go near a workshop again of Pep Boys are just trash and thieves!!!!!!!!