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February 2024 by G Lima
Lisa was super helpful and polite even though it was EXTREMELY busy on Valentine’s Day. Thank you for your wonderful customer service in an area that doesn’t always provide that.
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December 2023 by Rosangela Pineda
The pizzas are excellent and the service is also very good.
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November 2023 by wendy
If I could give 0 stars to this place I would! Never in my entire life I’ve seen anything like this! Truth is now days things have lost all quality, what the hell is wrong with humanity and this society??! This is the third time I order something from this store and they either take 2 hrs and I have call to see what’s going on or cancel or pizza is simply terrible. I placed an order at 7:30 , for delivery and it is 8:30 and I am still have not received the freaking pizza. I live right across the store- literally a block away, only reason I ordered delivery is because I am taking care of my two elderly parents who are sick with cancer and my two children, so I can’t get out of the house! You know what the kid who answer the phone told me? “Yeah, were very busy, you have to come pick it up..” Mind you, I was already charged for the pizza and it’s delivery!!this is unacceptable! What kind of costumer service is this?? You should be ashamed! In will never buy a pizza from dump and will make sure no one I know does. Bunch of lazy, good for nothing , unprofessional - you don’t deserve to own a business…
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November 2023 by Alan Orantes
My favorite pizza & my kids love it!!
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September 2023 by Maria Perdomo
Price are too high for the food we
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August 2023 by Valeria O.
first of all costumer service is terrible. I was literally on hold for 30 minutes. second of all i specifically said thin pizza and i repeated myself like three times, of course they brought me the exact opposite thing. Third of all, i asked for Hawaiian and they barely put pineapples on it.
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July 2023 by Paulina V.
amazing service every time i come here. the pizza is obviously really good but specially the service from Miguel Duran. his service is exceptional, and he went out of his way to help me once they were far far closed in the night. thank you for your great service, miguel you will go places with that personality
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July 2023 by Paola Carvajal
Very bad services and lack of common sense. We order a pizza for delivery and the lady even said it will be an hour for delivery which we were okay; then more than an hour past by, we called and they said the pizza still there waiting to be picked up ???. They didn’t even offered to deliver right away they just said they will charge extra for delivering a cold pizza. Never buying from this location again! Lack of empathy and respect!
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March 2023 by carlos cajigas
Order food elsewhere they estimated time at 33 mins online but 1 hour passed and nothing. I called and the manager says they are understaffed with only 2 drivers. NOT MY PROBLEM That if was dissatisfied that maybe i can help by sending people over to work. Again not my problem if they cant handle the business demands then maybe close this location
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February 2023 by William Lopez gamer
Driver got mad that I didn't leave tip. Even after I told him that I didn't order the pizza for me.
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December 2022 by Daniela Larrondo
Food is fine, just like any other. But the service is horrible. Couldn’t treat you any worse. If i tell you that the guy said two words is too much.
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September 2022 by Juan Q
This is most horrible pizza place I have ever order from, they made a mistake and then the Manager (Jenny if that is her real nt pretending around and blame me their mistake the driver Idalberto Sanchez delivered another order and on the way to my house and after receiving a text message saying he was less than a minute he passed by didn’t stop at all and when back to the store when I called the store Leo very unprofessional told me the delivery is been completed which it was not accurate then I asked to speak to the manager and he put someone on the line name Sofia pretending to be the manager which hang up on me after I requested her managers name to place a complaint, because the pizza was just arriving and cold like it was made hours ago, the someone who refused to provide her name came to the line and told me I was rude because I simply asked for the pizza to be remade and redeliver to me, she refused to do that and advised me she was going to give me a refund, there was a lot of noise on the background people were screaming or even fighting and she said I was rude I realized all she was doing was to get arise out of me to just not provide the service they were getting paid for, I also realized she put me on speaker for everybody to listen to me she did provided her name I asked her for her managers name and she refused to provide that name the pizza was not made properly all you have to do is look at it and see the borders to realize it I asked for double toppings but I guess since I was rude I didn’t get it and all I have to say to @papajohns I’ll never order from you again and will make sure everybody knows not to order from this store at Hialeah they’re nasty, unprofessional and very rude if that is what represents Papa John’s then I don’t want to deal with that I rather go someone where else.
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September 2022 by licette salazar
I was greeted and attended by Miguel a very nice gentlemen. took my order and walked the pizza right over to where i was sitting waiting. Very nice and should be recognized. Thank you Miguel we will definitely return.
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September 2022 by marlene dorvil
The pizza was hot, the speed of the order on a Friday night was less than an hour. It was great. Five stars for sure.
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August 2022 by Crystal F.
For some reason Pizza Hut doesn't deliver to my house but Papa Johns will. They both 1-2 miles away from my house. So I saw Papa John's commercial for the pepperoni stuffed crust and I had to check it out. I also got a 50% card I hadn't used yet. So what better time than now. I placed the order online. While online I found out they got a spicy garlic sauce now. So I had to add that to the cart. I was so focused on the garlic I forgot the extra peppers. I also saw jalapeños bites so I had to get that as well. 20-25 mins later the food arrived. It was what I ordered and it was hot. If you haven't tried the pepperoni stuffed crust go get it now! I loved the spicy garlic. It was so good I might not need the peppers no more. The jalapeños bites was good as well. It was even better when I dipped it in spicy garlic. Mmmm I hope you keep the pepperoni stuff crust on the menu! If you do I won't buy pizza any place else but here.
