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February 2024 by Tino A.
In my recent experience with Lowe's, I've found that they don't care about the customers when you are returning an item you purchase at their stores if you don't have a receipt having a receipt you need to make sure you keep your receipts if not they know the product belongs to then and they won't give you not even a store credit. I hate putting bad reviews but is sad they know this are there products and they don care.
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January 2024 by Isabel V.
Amazing costumer service that I received fromNiurka in the garden ,I feel very grateful for the service you provided me because you knew how to explain in detail how to care for the plant that I bought for my daughter
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December 2023 by Joe H.
I was trying to purchase a paint roller stick and 2 propane tanks This is the closest Home Improvement store to my house so I'm there often. I'm to the point that I Rather drive an xtra 1 mile to the Home Depot. 30 minutes standing around at the paint booth for help and no one around, I asked 3 employees and all 3 said that is not my department, so I gave up and just wanted to get 2 propane tanks and the lady told me to pay for the tanks and go to the other side of the building and try to find the manager so he/she can open the cage where the tanks are. I asked her can't you page he/she instead me looking for someone that I have no idea what he/she looks like? The reply was I don't do that. I said ok and I walked out.
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November 2023 by Lazaro G.
Paid $13,500 for a Golfcart Oct 21,2023, they delivered Oct 26,2023 at 8:30pm, at 3:45am on 10/27 it was stolen from inside my fenced yard. After looking at the cameras they came directly were the Golfcart was parked and started with with just a key and left. I reached out to Lowe's to see if they can help assist and finding these thieves, since they were the only ones that knew where it was parked, but they just ignore my calls and are totally unresponsive. Be careful in buying a Golfcart from Lowe's they have some rotten apples working for them.
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October 2023 by Isaias Perez
Professionalism, good service and lots of cleanliness, with everything you may need for your home or your business.
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June 2023 by Nakary M.
It is a store with a variety of products. I went to buy a grill and the area manager solved what I needed. Thank you very much Mr. Lamont Banks, you are doing a good job
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January 2023 by Bibiana A.
Misinformed at the store about a discount that was never applied. There were lies in the store about what type of discount I could get that was never applied. Don't go here or if you'd o make sure you have a very senior associate
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January 2023 by Maria Jose Herrera Lopez
The staff did not provide support when I kindly requested help because the seat was stolen from my bicycle. Their response was that they cannot even respond to the store's products if someone steals them, so I question the service they give to their customers who trust in the security enter the establishment, in the same way I know that it would not solve my problem, what bothers me is their poor response regarding my request.
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July 2022 by Alex G.
I normally don't like to give bad reviews because only one or two employees are bad but in my case with this store at this location, this is the second time I come I received a poor service, maybe it was a bit busier. But today it was a very slow time and normally I try to help myself in this type of stores, but I needed help because unfortunately they did not have the item that I needed available off the shelf, so you will actually have to get a ticket and then ask for an associate to help you. I did approach an associate today but I don't believe he wanted to do it and after I asked the second question he practically was annoyed and he didn't seem eager to go not even the extra mile I'm not asking for extra effort I'm just asking for whatever you have to put in a job that you're getting paid for that's all! So after I ask if we could find another item similar, he actually told me that if I checked other places ???meaning other stores not even other locations from Lowe but "places" I even told this person are you trying to get rid of me?? because if you're busy I can help myself don't you worry!!! So politely I told him that I didn't need it more of his attention and I decided to figure it out by myself, . I tried to call the store three times not to complain but to give feedback but even though I recall to see few associates around the cashier area, after calls no one came on the phone. I hope next time when I come in I don't have to deal with people that seems tired of dealing with customers...
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March 2022 by Eduardo S.
No one is on the floor. When asked, people are out to lunch with no idea when they'll come back. What kind of business is this?
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March 2022 by Felix F.
Parking is always easy here you always find available parking nearby especially the entrance and exit of the store. Went in to get two items within the store, unfortunately I was only able to get one out of the two. Seems like any hardware store they no longer carry small tankless water heater. To get one of these small tankless water heaters you'll have to order it on their website and have it delivered. Much of the items here are pretty pricey luckily I had a gift card and was able to purchase the other item that they did had. During the checkout it took me less than 5 minutes which I was very happy.
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February 2022 by Jacqueline V.
If no stars was an option, that would be the rating.I ordered a new fridge (to come with an ice maker), the first week of January. From there, everything was down hill.My fridge arrived that week after the order was placed (on a weekday). When the order arrived, it was brought in, and I informed the gentlemen that an ice maker was missing, to which I was told there was no ice maker with this machine...this information was inaccurate since, the fridge model itself comes with an ice maker. So I had to call the store, which due to lack of response led to me having to drive to the store to speak to a manager to get this resolved. After this I was told my ice maker would be delivered and installed that Saturday. The men showed up that Saturday and "installed" the ice maker (if only it was that simple). The next morning water had leaked and frozen all in the freezer due to improper installation of the ice maker. After again having to spend hrs getting a hold of Lowes they agreed to deliver a new fridge and ice maker. This delivery was suppose to occur on the upcoming Saturday, but instead they showed up during the week (luckily someone was home), but once again, the fridge arrived with no ice maker. So again, we had to call Lowe's and go through the horrendous process of getting a hold of someone to deliver the ice maker. They agreed to the Saturday (when the fridge originally should have arrived).... After waiting around all Saturday I come to find out they delivered to the wrong location. So we are now on the fifth attempt to get an ice maker. We once again schedule a weekend (as, like most, I work all week). Come delivery, the men again come in, unpack the ice maker and after damaging the freezer, they told me it's not the right ice maker and left. FIVE MINUTES LATER ANOTHER SET OF MEN FROM LOWES SHOW UP. I tell them they just left saying it's the wrong ice maker. Ultimately, these men installed the ice maker ... after being upset that I was concerned that it was the wrong model, and being brushed off .... I don't know if the ice maker even works... but I do know this company and store do not communicate with each other, have terrible customer service, and just utterly do not care. Go to a business that will care about their customers, product, and quality of workers.
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September 2021 by Matthew S.
Great store, just wish they had more locations in the Miami area. Excellent customer service and always plenty of inventory.
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June 2021 by Lin H.
I was told by the other Lowes they had this fruit picker so I drove for 40 minutes only to be told it was gone. I did try calling but they had me on hold for 15 minutes which is crazy . This store did have some pretty nice plants . The drive from Hollywood to Hialeah was unnerving.Parking is ample at this store and is right next to target.
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January 2020 by ARMANDO LOPEZ
Excellent cleanliness and perfect organization
