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March 2024 by Jackie S.
Do not place a reservation for a van or truck here! I placed a reservation to rent a van today over a week ago. $150 was taken out of my debit card for this reservation. When I get up now at at 7:30am to get ready to drive over there to pick up my reservation I look at my email and they cancelled my reservation at 6 this morning. When I call no one answers the phone in the reservation department. When I call back again and speak to an associate they say that Home Depot only has 2 windows available which is 6am & 2pm yet their website doesn't say any of that and that's probably why they cancelled my reservation. So now I have to wait a week for my $150 to come back to my account and I need to call a U-Haul place to rent something and spend more money. This company is unrealiabke and extremely unprofessional. I needed this van to move things from a small storage unit and now I'm stuck and out my $150. Some of us are on fixed budgets and can't afford to shell out $300 in one day. The least they can do is have a Zelle type of refund where the money is put back on the instantly but since they don't care about their customers and do day of cancellations of course they also don't care if I'm out a week of my money. Thank you Home Depot!
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June 2023 by Alberto J.
Nice renovation Big store Great rental department But no cash registers enough for Friday 9:00am only 2 open Please hire more cashiers Thank you
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July 2022 by Jojo J.
It took 57 minutes on the phone for me to find out how many cases of a specific vinyl they had on the shelves. It's ridiculous that I have to get an attitude to find out what I need. I was put on hold multiple times. I give one star because one lady did eventually find out for me.
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February 2022 by Sophia D.
After fifteen years my refrigerator decided not to work. My husband and I went to home Depot to get a new one, we had to wait a whole week for delivery because they didn't have it in stock so we bought it on the 5th they deliver it on the 11th and by the 18th it was not working. We called home Depot ,and told them its not even a week and our refrigerator stopped working, they told us it's past the 48 hour mark a they can't replace it, the only thing they can do is send a technician out to fix it upon availability now we have to wait until March 2nd before someone can come out to fix it home Depot should be ashamed of themselves after spending all this money on a refrigerator that lasts only a week.
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September 2021 by Christopher Noland Realtor M.
I have all my queen palm trees from this Home Depot, they are excellent prices and I was very happy that I ran into them that day after disappointing experience at the Lowe's.
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July 2021 by Samuel B.
Home Depot has everything you could possibly need for home improvement, repairs, and the great outdoors! Fully stocked name brand tools, friendly helpful staff, and Great prices! I highly recommend checking it out for yourself.
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February 2021 by Evelyn M.
If you need a lightbulb or paint no problem but DO NOT buy your appliances from here. My appliance came damaged, I didn't accept it as instructed by them, and almost a month later, I still have no microwave and a refusal to refund $488. They said "it's not their problem" and that I have deal directly with LG. They made it clear that they are just the middle man. Problem is you are left with no one to help you. DO NOT BUY YOUR APPLIANCES HERE.
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January 2021 by Sarah P.
Not my normal go to home depot, but I came here as I wanted some red lava rocks for a project I am doing at my home. My go to home depot had ran out of the stones, so I came here. Normal layout, big car park.
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December 2020 by Alexandra C.
HORRIBLE CUSTOMER SERVICE! When asking for an item the girl in Lawn and Garden blatantly told me she didn't know and hung up on me. Clearly this Home Depot doesn't make an effort to choose good workers.
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May 2020 by Volodymyr Y.
Beware when going to this store! I was accused of shoplifting while trying to buy some tools there. I've picked the item, went to self checkout to pay, scanned the barcodes and paid using my credit card. I was stopped by loss prevention while on my way out of the store and police was called. Apparently the barcode on the item that I've purchased didn't belong to that item and I've paid less as a result. What is very disturbing that store security personnel watched what was happening through camera but didn't make any effort to intervene and correct the price. They've let me pay and then accused me off shoplifting! Instead of helping people to correctly self-checkout loss prevention assholes are preying on you to make mistake to get their quota fulfilled! Another problem that I noticed was that the guy was particularly happy getting "white guy". And being that los prevention guy is black there is definitely race issues going there! To excuse themselves the've blamed me for replacing bar codes. But it could be seen on video recording that it wasn't true and I didn't replace any barcodes. Eventually State has dropped this case. They have reviewed video recordings and other facts and came to conclusion that it wasn't my fault in what happened and there was no proof for what the've accused me! I went through all this spending few thousands of dollars just for going shopping to this store. Please be aware of this and if possible stay away from this store! If you have to go to this store never use their self checkout. You can get yourself in big trouble just by doing that! Right now I'm in the process of gathering everything needed to sue this place!
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March 2020 by Pierre P.
I was helped tonight by Alejandro (tall white and bald) lol. He answered all my questions and guided me. You can tell he listened with the intent to help.
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November 2019 by Patty Druhan Chase
Always the best service and helpful employees
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November 2019 by Maria A. L.
1. Lack of help staff. 2. When you do find someone, you are made to feel you are bothering them. 3. On-line pick up: be prepared to wait an hour at the pjck-up door until they are good and ready to take your receipt at their convenience. 4. Rude and unhelpful people. 5. Dark parking lot at night. 6. Only saving grace is the cashier staff- they tend to be nice. 7. Prefer to travel a bit further to the one off West 49th Street in Hialeah or the one by Okeechobee Road.
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August 2019 by Ana Diaz
Very good. Very nice personal . Excellent place and good Costomer service
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August 2019 by TUFFSHED BROWARD
TUFF SHED - The Home Depot - MIAMI LAKES - Feel free to contact for any questions or a price quote!