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January 2024 by Monica Roberts
FidelAngel was super attentive and speedy with my pickup. In fact, he checked my order with me and exchanged multiple pieces for me without question. Super helpful and friendly! Made my 1 hr drive worth it!! Thanks so much!!!
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January 2024 by Luis G. Pineda
Went today to get some supplies for my house and I must give a shout out to Fidelangel. He was super helpful and knowledgeable of everything and gave me some good tips and advice. I will be back and I hope tu bump into him again!
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January 2024 by Kelly Ribeiro
Jacinta was amazing in helping my mom pick out tiles for our new home. She was very friendly and gave great suggestions and gave her all the amazing options available to her.
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January 2024 by Kennier Velazquez
Don’t waste your time and ask for Maria Carolina Amaya! Your experience at floor and decor will be your best yet. I’ve been a customer for 3 years and shopped at other floor and decor locations. I just met her my last purchase and highly recommend her. The best customer service and very attentive to your needs at all times. Genuinely wanting to help find exactly what you’re looking for. She walked down the isles with me many times, just willing to make me happy. Choose her for your next purchase you won’t regret it.
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December 2023 by Andrea Tovar
Everyone knows Floor & Decor has a wide variety of tile and wood selections at great prices, yet what most people don’t know, is their free design services, which I had no intention of taking advantage of until I met Cristobal Brain. Still not sure how to explain his friendliness, knowledge and attention to detail. A true genius in design, after just a few words he seemed to have figured out my exact style and what I was trying to accomplish. Got through selecting floors for an 3600 sq ft home and decorating five bathrooms and the laundry room without a glitch!Floor & Decor has a wide variety of options, which is good but at the same time can be overwhelming. Cristobal helped narrow down the search and his logic and explanation behind each decision made it easy to make selections.Trust his taste wholeheartedly and am excited to see the finished product. Had attempted to do this project with other designers but 2 minutes after meeting and speaking with Cristobal, I knew the search for a designer had finally come to an end. Highly recommend him and only him to get the job done right! It was a true pleasure working with him!
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November 2023 by Nelson Fernandez
Super awesome customer service, Bryan and Oscar from the wharehouse are super nice and helped me do all the heavy lifting and gave me good recommendations that I ended up getting and loved.Martha and Raquel were very lovely at the checkout and helped me with my exchange.
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November 2023 by Ed Vega
Save your time and don't go to this location. We placed an order for delivery from this location and first, the delivery company delayed our delivery by two days. This caused a delay in our installation.Then, once our company began installing the tiles we ordered, we noticed we received two different styles of tile that do not match. We called the store to speak to a supervisor but we have been on hold for at least 45 minutes and no one will take our call. This is completely unprofessional.Update: it is November 2, 2023, at 7:25 PM and they hung up with us on hold.
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November 2023 by Barbara Vega
The remodeling business works in a very strict schedule as there are multiple contractors that depend on materials to get delivered in the expected day. This store will simple deliver at their convenience IGNORING the clients requests and despite any previous agreements or, that you are paying for a service.Make yourself a favor and take your business somewhere else. This store is unprofessional, disorganized, take forever to answer calls and don’t try to escalate anything because the “supervisor” Marc, seems to have no understanding of what’s customer service or working with people whose time is also valuable.
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November 2023 by Diana Couillard
Martha was over the top…excellent customer service skills. Definitely an asset to this company. We should have more individuals with such great customer service skills and attitude. Thank you Martha.
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November 2023 by Carlos Carrillo
I had an amazing experience… Marta helped me with what I was searching for… I was also helped by one of the guys by the glass mosaic… he went to the back twice for me to assist with the tiles i need i unfortunately didn’t catch his name but i just want to say i am thankful to the staff here.
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November 2023 by Ed V.
Save your time and don't go to this location. We placed an order for delivery from this location and first, the delivery company delayed our delivery by two days. This caused a delay in our installation.Then, once our company began installing the tiles we ordered, we noticed we received two different styles of tile that do not match. We called the store to speak to a supervisor but we have been on hold for at least 45 minutes and no one will take our call. This is completely unprofessional.
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November 2023 by Barbara B.
service is horrible. they'll ship the wrong orders, sell you different colors of tiles and nobody ever answers the phone. not sure how they are still in business. never again. go to Home Depot or to a better store that will appreciate your business.
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September 2023 by Erica Thompson
This store has nice tiles hence the 1 star. However I must have came on the wrong day no help on the floor I see an associate drinking beer in the parking lot only to get in and find out that she is the store manager this location is a no for me and I’ll never go back and I’ll tell my associates the same so they are not treated as such
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September 2023 by Lissette Suarez
First time at Floor and Decor no regret’s whatsoever; Pedro was very nice, attentive and patient with me and all my questions- he’s very professional and knowledgeable- highly recommendThe store was very clean and the prizes were very reasonable! We bought outdoor tiles ??
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September 2023 by Erica T.
if there was no stars thats would I would like to rate I had an issue with my order and the manager refused to talk to me about it I didn't want compensation just for the order to be fixed
