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May 2022 by Fabian Distrkt
Rude customer service.I purchased a vanity in 2021 from Eco Bath and recently returned to purchase a second one, both times I worked with Carolina. I purchased a floor model and took it directly from the store. When I arrived home, I noticed one of the the vanity legs was missing the plastic end cap.We called multiple times to resolve the issue. We were informed they could not find the original color legs and so I agreed to use a different color, they were to ship them to me as I am located an hour away from the store. A week passed and we still did not get the new legs. We rescheduled with our installer twice.We contacted the store again and they asked for our address - again. We asked the legs be shipped next day as we had scheduled someone to come and install the vanity the next day. The person on the phone began screaming and told us not to condition her and if we needed the legs so soon we should drive back to the store (an hour away) to pick them up ourselves.They gave us a product that was damaged, they were slow to resolve the problem, did not deliver by the agreed upon date, and they were unprofessional, disrespectful, and rude on the phone. This type of customer service unfortunately diminishes all prior positive experiences.Once you pay them, consider yourself on your own with any problems or defects with their products. They do not provide customer service and they don't take returns.
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June 2021 by Craig Robinson
Eco Thank once again for a beautiful vanity! You guys are the best and always deliver exactly what we ask for. Professional, friendly and timely service Everytime! We' ll definitely be back for future projects!!!
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June 2021 by David Douglas
Great products and service. Carolina is the best
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July 2019 by Leanne Hernandez
Honestly the best. The staff was very friendly and well informed. This is a family owned business so it feels very homey and welcoming. The owners make every purchase special. The quality of the material is more than amazing. I will be coming back to Eco Lumber / EcoBath and will recommend this company to any family or friend.
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April 2019 by Emanuel Maceo
People like this are very hard to find in this industry. They have the best prices on tiles, baseboards, and much more. They will go above and beyond to fit the prices to your budget with excellent quality merchandise to ensure that both you and your budget leave happy.
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March 2019 by Jorge P.
As a recent customer, I had a satisfying experience with my purchases. We ordered a couple of bathroom vanities, which were custom made to our precise specifications. Even though I had to wait an extra few hours for the delivery, the staff was very friendly and helpful. I ended making an additional purchase of quality baseboards for the whole house, which were given at a discounted price and delivered the next day as promised, and free of delivery charge as a complimentary benefit for the little delay. We are extremely happy with our vanities (pics of one of them below) and very thankful with Yana, Carlos and Lissandro for their service, attention to details, professionalism and warmth. So for your next project, big or small, give them a chance! You won't be dissapointed.
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January 2019 by Gustavo Arroyave
We purchased our vanities from Eco Lumber and I am happy to say I was very happy with their service. They definitely work with your budget, but still providing excellent quality. They are truly the best!
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December 2018 by I A.
Huge choice and competing prices make this place amazing. Good customer service too. Had great personal experience.
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December 2018 by Ryan Visda
Great customer experience. Very attentive to detail. Ordered a custom vanity- offered all options and drafted an image of the vanity. Came out beautiful and luxurious especially on a budget.
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December 2018 by dennis tech 305
My wife and I ordered 3 pieces of furniture from eco lumber and we couldn't be any happier with the results. They went out of their way to accommodate our wishes, and in the end they provided us with top of the line pieces of furniture. I'd recommend eco lumber to anyone who's looking for affordable prices and top of the line work. We'd like to thank all of their staff for always been so helpful with us, as well as the carpenters.
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November 2018 by Elizabeth A.
I went there today with my husband to purchase a vanity for our bathroom. While there, the woman helped us with a vanity and a toilet. While consulting with a friend and my husband over the material of the vanity versus one we saw in Home Depot, the other employee took our contact information for her order. We decided to go see the vanity at Home Depot to compare prices and told the employees we would be back. While at Home Depot, I received a call from the employee accusing me of bad mouthing the products and materials when my husband and I were simply comparing products. I find it disrespectful and downright insulting that they would listen in on a personal conversation between my husband and I. Adding onto this the fact that they used my personal information to call and berate me over MY opinion, test assured I will certainly not be going back. That is no way to treat a paying client. My advice to this establishment is to mind your business, respect your clients, and remain professional.
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October 2018 by Valeria Ochoa
The staff are well informed and had an amazing shopping experience. Jesus helped me out with all the questions I had regarding the vanity and toilets I needed. They helped me with the price to fit my budget. Would highly recommend! Will be coming back to get the tiles for my house. Thank you lots! (: !
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October 2018 by Santiago Diaz
My bathroom vanity came well packaged. In love with it. Great Prices and friendly staff! Worth the wait.
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October 2018 by Teresa Logue
Extremely disappointed . I would not recommend this company to anyone. I ordered a bathroom cabinet with counter top, sink and faucet. They were two weeks late to finish and they stood me up on the scheduled delivery date. To top it off they gave ME attitude. I am also unsatisfied with the end result. The doors and drawers are not aligned. They did a sloppy and lousy job.
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October 2018 by Rafael Alfonso
Best Customer Service, Quality, Designs and Price!!!!!
