DriveTime Used Cars, based in Tempe, Arizona, is the nation's second-largest vehicle retailer focused solely on used vehicles. Founded in 2002, the company operates over 140 dealerships in 27 states and employs 5,000 people across the country. DriveTime has sold over 1 million used vehicles and helps over 100,000 customers each year become "car buying geniuses." Customers describe their experiences at DriveTime as "phenomenal," with friendly and helpful staff who aim to ensure customers drive away in a car they love. The sales process is described as "easy" and "straightforward," with representatives being "very nice" and "helpful" in guiding customers through the process. One customer, Albert, was praised for his professionalism and for going "above and beyond" to help the customer get back on the road. Overall, DriveTime offers an excellent customer service experience, helping customers find the right used vehicle for their needs.
