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October 2023 by Abel Gonzalez-Carvajal
They will rent you damaged tools and charge you for them. Even when you explain and show videos of how the tool did not work, they won't listen to you. The manager will ignore whatever you tell her based on their rigid "policy". Not planning to buy anything else at the Home Depot
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June 2023 by Kevin J.
Went in to this location which quite frankly is usually a mission. But today was totally different, we were greeted by someone but she didn't know how to operate the machine to cut the blinds she went to get somebody else after several minutes a young lady walked by and asked if we needed help and we said yes. She said no problem give me a moment and within 30 seconds she was back with gloves and proceeded to cut those blinds like a professional. I am a handyman by trade and she knew what she was doing and she did it perfectly, Julia B. is a breath of fresh air she was courteous, kind, professional, knowledgeable and efficient. She handled our issues with the blinds and made sure we had everything we needed to install them. Home Depot is very lucky to have Julia B as an employee.Julia gave me a whole new outlook on this location which is good because it's close to my grandmothers house so instead of making that trip to Coconut Grove I will now be giving this location more of my business. Thank you Julia for making this a better world. Sincerely, Kevin John .
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May 2023 by Victoria P.
Excelente servicio de Manny! Fue la única persona que realmente nos ayudo a conseguir todo lo que buscábamos
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October 2022 by makuto 44
The service on this store is and A1.
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January 2022 by Alain R.
This Home Depot is a joke. Whomever the manager is in the evenings should be retrained. Happened on the evening of January 19,2022. 4 witnessed 4 Employee's sitting around the door department like if its a lounge. Asked for help no one had a clue. Later need to exchange propane tanks couldnt find no one. Coming from a manager myself this place is lacking one. Thx
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September 2021 by Chris H.
Wow they need to hire a new manager and re-staff. Just sad, aren't these people suppose to be trained in customer service.
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January 2021 by M. E.
This review is not so much for the actual store than for the associate who helped us in the paint department. Yanelys Gracia (I hope I have the correct spelling) was a true pleasure to deal with. She was very nice, patient, informative, and overall, extremely helpful. Knowing, absolutely, nothing about paint, this came as a real blessing. I really hope Home Depot recognizes the high-caliber employee that they have in her. Thank you, Yanelys! :)
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November 2020 by Denise S.
The worst I have ever seen. If I wrote all that went wrong, I think you all would not believe me. I wish I could give them a MINUS. From not giving me my cash back (had to drive out of my way to go back and get it) to orders not being delivered, "lost"... read this email I got on order I put in THREE Nov with install of 30 Nov, cause I KNEW they would F it up. Well, they did and "lost" the delivery. Trust me, I have been in US just 3 months, trying to get a house I bought in order, and I have GOT to find another place to shop. NOW! I got this 4pm on the Friday BEFORE the install, after calling like 20 times asking where is my floor Good afternoon, The original flooring that was ordered on 11/3 was lost in transit and never arrived at the store. The cases were reordered on 11/23 and they have already shipped, the ETA to the store is by 12/2. We can then schedule the delivery of the flooring materials. Our installer, ACS, has been notified of this change and have attempted to contact you to reschedule your install date to the first available after all the materials are here. Please feel free to reach out to them on (800) 644-2735 for your new install date. Ally Spencer Customer Order Specialist (304) 728-6464 Ext # 350
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October 2020 by Dee D.
Mysogyny at its finest. This little j*** Eric in the paint department, skipped me to take care of two men he insists were here before me. I had taken a number and mine was 31 and theres was 32. Simple proof I was here first, plus i was in line waiting before them too. Called me "dear" and condescendingly tried to explain to me he had been helping them before me. Apparently they tracked him down and asked a question while i waited in line. He was extremely rude, until I walked away to find a manager.Two customers followed me because they saw how rudely i was treated and they ended up leaving, carts full as they refused to do business here after seeing him behave that way. The manager was nice advised that Eric was new. However, new will never excuse pure rudeness. When my daughter went back to get his name and he was bad mouthing me to the customers. All I had done was advise that I was here first, and call him rude when he spoke to me the way he did. I am still making my purchase here today but would never shop at this location again.
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May 2020 by Amirah V.
-5 Gardening section is totally neglected, lots of dry and dead plants, no variety, empty shelf. Miguel the one that said was in charge of gardening with bad attitude told me that they were not dead when I questioned why gardening section was in such conditions. So here is a picture of a few so you can judge for tour self
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March 2020 by Rafael Fernandez
No cashiers working today.Only machines! Hello!!!!
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December 2019 by Reinier P.
I used to come to this Home Depot from 2007-2011 but I moved to a different area and the Home Depot on 49th street was closer to my new place so I started going to that one instead after 2011. Today on 12/05/2019 my dad wanted me to drive him to this Home Depot to buy some plumbing parts and I have to say that this Home Depot sure has changed alot since I last came here in 2011, back in 2011 they only had 1 pickup truck to rent out to customers and a small selection of tools but now it looks like they have all kinds of stuff that you cant rent out, even moving trucks! I guess now their giving U-Haul a run for their money. Back in 2011 all they had around this place was a gas station and a trailer park but now it looks like they have alot of new nearby businesses that have opened up as well.
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August 2019 by TUFFSHED BROWARD
TUFF SHED - The Home Depot - HIALEAH GARDEN - Feel free to contact for any questions or a price quote!
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August 2019 by Fareesha M.
Great location. I am giving this review specifically due to the service given by Eduardo yesterday in the tile department. This young man went above and beyond and made my shopping experience a really great and seamless one. If I could give him 10 stars I would.
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July 2019 by Geraldo Reyes
Friendly, clean, always has what I need. Amazing staff, incredible Export Dept. best you can find