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July 2024 by Tara Vadhwana
Caesar came out and helped us last Saturday morning in Orlando. He was absolutely amazing! He was so professional and educated. 10/10 experience
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July 2024 by Elizabeth Rose
Called to speak with someone about notary services. There was no option on the main menu so I selected the finance department. I was of course told I had the wrong place and he would transfer me. I was then sent to another menu with different options and when I selected membership, a message came on the office is closed and to call back during normal business hours, then the call disconnected. It’s 11:05 am I’m not sure why it’s so difficult to get someone on the phone!
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July 2024 by mike somani
Someone hit my car on July 5that 2.45 pm.that was parked in a parking lot, AAA is my Insurance company,
1. I called AAA to tow it to Bodyshop 3 hours later they told me it would be another 1 hour before they could pick up so cancelled and called my dealer to pickup, that they did within 1/2 hour.
2. Upon reporting the incident to a voicemail of my AAA Insurance agent to voicemail a number of times, but till now July 8th.HAS NOT RESPONDED!
3. In frustration I finally called ASHLEY BROWN at 800 #, and She is some 100 miles away in Tampa, who picked up the phone took all my details gave me Claim #, set up bodyshop and loaner car etc. all within 10 minutes. Even though I was not in her area of service. I strongly recommend her and hope AAA reads this and rewards her for her kindness courtesy and being responsible.
Thank you ASHLEY BROWN. If it was not for you I was seriously considering dropping AAA From all my Insurance. ??
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July 2024 by Machelle Lowe
I was in, passport photos taken and out within 5 minutes and friendly staff that helped. Worth the quick trip in!
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July 2024 by Rousseau Regis
Nice , clean , a lot space
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July 2024 by ron chapman
Robin! This.
Is why I ask for the address , Robin , Gave me great service.Today.I could tell.She was exhausted from a busy day but wasn't going to let that get in the way of giving me excellent customer service. My renew was coming up Not having enough money for the total renewal I was asking to cancel my credit card, Although she.
Was willing to help me do With what I was requesting She still went out of her way to make sure I understood what I was going to be loosing
At this point and time, Thank you Robin!
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July 2024 by Airforce One
Won't answer phone calls. Didn't receive IDL from them after sending appropriate docs
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July 2024 by Suzette Hicks
Tamera has been very helpful. As had Gorkem. Both are very knowledgeable .
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July 2024 by Nicole Panzera
Worst customer service.
I'd actually like a call from the corporate office to discuss.
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June 2024 by Niki Friedman
Honestly the team here should be giving customer service d training to other businesses , I had such a positive interaction getting my international permit. Not only were they efficient and professional they were friendly , worked as a team (2 men working the counter and instead of one continuing what he was doing while the other inputted my info he offered to take my passport photos to save time). They let me know about a lot of additional services Aaa offers for my travel without being pushy, just very informative.
Super friendly , professional and helpful .. I’d give 10 stars if I could
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June 2024 by Tom Webster
I have been a AAA Premier RV member for seven years (Texas). AAA sent me an offer to add my roommate to my membership. However, due to discrimination by AAAs computer system in filling out the associate membership, the program would not let me add my roommate. My roommates name is a mononym. That is, she only has one name. That one name is the sole name that appears on her legal driver's license and is recognized by the IRS. And, yet, because AAA uses a discriminatory computer system that is prejudiced against people who do not have a name the system likes, she could not be added. I am not pleased. I believe this computer system is one which the headquarters of AAA created and as far as I can tell, that responsibility lies in this FL office.
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May 2024 by Realtor Rafael Falco
Fast check in and out for an International DP
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May 2024 by Kathy Walsh
I agree with Bar Palm about the tour books disappearance last year. PLEASE BRING THEM BACK. They were so easy to pack, handle & quickly refer to when searching for information about small city in between the large cities. I looked forward to them when I planned a USA trip. THE LARGE GLOSSY MAGAZINES ARE HEAVIER TO PACK, TAKE UP MORE ROOM IN THE SUITCASES & ARE AWKWARD TO READ IN A PLANE, HOTEL ROOM, ETC. PLUS THE PRINT IS SMALLER. THE PAPER PRINTOUTS OF CITIES ARE USELESSS AS THEY RIP APART QUITE EASILY. THOSE BOOKS WERE 90% OF WHY I joined AAA. Now I am looking into another road service agency as you are charging more per year & providing FEWER services by doing away with the books. So, if I have to start buying the state tour books from a store that could cost $20.00+ why should I join AAA? I can plan my own trips (airfare, hotels, etc online) but the books WERE a great help. I don't want to complain to the staff at the local office as it is not their fault. Whose bright idea was this? And as with Bar, it is difficult & awkward to look everything on small phone or tablet. I implore you BRING THE BOOKS BACK.
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March 2024 by Doris Fernandez
Always a pleasure talking to customer service.
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March 2024 by Signe Jorgenson
I joined AAA about a month ago because my dealer-provided roadside service expired. Good thing I did—or so I thought. Yesterday, I had a dead battery. I called AAA at 6:16 p.m. and they told me someone would be out to jump my car at 6:31. Great! Speedy service! So pleased!Fast forward to 8:24 p.m. I was still sitting in the car. It was dark, it was cold (I'm in Wisconsin and it's winter), and after several follow-up calls to AAA, I finally figured out how to connect with a human being to ask some questions and figure out what was going on. She told me the provider they'd originally assigned had cancelled and there was no ETA for when someone else would be able to arrive. I was freezing, my phone battery was dying, and home was a [very dark] 20-minute walk. While I wanted my car jumped, I didn't want to end up waiting for god knows how long, only to find out that nobody would be coming until morning and I'd have to walk home at midnight (or later). I decided to cut my losses, cancel the call, and walk.As I was walking home, I put in another service call via the link AAA texted me. The questionnaire asked me to pick a time for service. I chose a service window the following morning (this morning). When the start of the window came, I still didn't have any updates, so I called. The rep I spoke with told me nobody had been assigned to my call yet and not to walk back to my car until I received an update. FINALLY, I got a text...saying someone would jump my car at 2:11 p.m. This despite the fact that the service window I chose was 8-10 a.m.The rep also acted as if I was out of my mind for believing I'd signed up for a particular service window. He assured me that's not how it works and he has never heard of such a thing. Clearly, there's some sort of disconnect—either reps don't understand how the service works, or the online form misrepresents how the service works. Either way, it's problematic.I'm now facing a TWENTY HOUR RESPONSE TIME, assuming the service actually happens on time today. (Something I'm skeptical of given my experience last night.) I'll have been waiting TWENTY HOURS hours, and my car isn't even sitting in the middle of nowhere. It's literally in the parking lot at the public library in the middle of town. That's ridiculous. Definitely not the type of service that AAA promises in all its promotional materials.
