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March 2024 by Leslie W.
I recently made several purchases from Modern Miami, including a bed, bedroom dresser, desk and desk chair, accent chair, and rug. While the furniture's quality met my expectations, I encountered significant issues with their delivery service. The delivery personnel displayed unprofessional behavior, and I ended up paying for multiple deliveries, including being charged twice for incorrect items. Given this experience, I cannot recommend Modern Miami, particularly their delivery service. Their customer service left much to be desired, and it appears to be a recurring issue with the company. With similar items available elsewhere at comparable prices, I suggest exploring other options.
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February 2024 by Kayla T.
I just recently purchased the Washington Dining table and I must say I'm very impressed with this piece. Very sturdy and great quality . No issues with shipping or delivery. First piece of furniture from Modern Furniture me and my husband are very satisfied with our purchased and the customer service (Juan Ramirez) we got from them . We are definitely ordering the chairs from them to complete the look .
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February 2024 by Marko N.
Servise was great! Juan in showroom sales worked everything out for me via email while I was out of town. made it so easy for purchase and delivery. highly recommend this place, has cool interesting modern furniture selection and a good knowledgeable staff.
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November 2023 by Patty B.
This has to be the worst store for customer service after a purchase. There is nobody to answer phones, the salesperson will not return messages and this while the have received full payment and then charged for delivery service, which they refuse to make
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October 2023 by Gabriella Gouliak
Amazing experience at this furniture store with Juan Ramirez. He helped us find the perfect mirror for our home. As well as, Juan has been a very helpful associate in the past. Definitely recommend this store.
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October 2023 by Lisa M.
Juan Ramirez is the best . Great customer service . More than willing to help. Gorgeous furniture !!
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October 2023 by Alison Arroyo
My husband and I recently furnished our new home with the help of Juan Ramirez. He helped us design everything and worked around our budget. He was easy to communicate with and very transparent when it came to delivery dates. We are especially happy with our leather sofa. I highly recommend visiting Juan at Modern Miami showroom.
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October 2023 by Cassia xmenes
A big selection of beautiful and modern designs from couch to bed that certainly attend all tastes. High quality and great prices! Excellent costumer service provided by Juan Ramirez who’s is very knowledgeable and caring.I got most of my house furnished there.Thank modern Miami, for making our house feels like home. Rita and James pollina
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October 2023 by jackie gacha
Thank you Juan for such a hospitality. We got exceptional service from him. He was so knowledgeable and attentive. Please make sure you ask for Juan to take you through this lovely experience.I just love the furniture they sell in this store. Very unique pieces and very good quality too.
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September 2023 by Derrick B.
Purchased a bed from this location for $3000+ that essentially was broken from day 1. It was marketed as a "high quality Italian bed" but about a week after I bought it, began making all kinds of noise when I sit or lay. Reported the issue, they came out and replaced a portion of the frame. A few weeks later, the same thing happened. And then got exceedingly worse until eventually the headboard became completely disconnected and the bed is essentially destroyed. **note** this is with VERY LIGHT USE!! I have been traveling for the majority of the time I have owned this bed and not been home. So now, I have been attempting to get this bed returned for about 4 months. They refused a refund, yet offered store credit which I accepted. Yet they have thus far not picked up their defective product nor provided store credit. The sales associate, Vadim, keeps telling me he is going to "get back to me" yet he never does. They were supposed to pick up the bed today but I was told "Hi Derrick. No, the owner of the company forbade the warehouse staff to do the pick up. I am going to call him and get back to you" Spoiler alert - he never got back to me and the store is now screening my calls. Surely at this point they are trying to run down the clock on my warranty meanwhile I have been without a functional bed for 6 months. TL;DR VERSION - This store markets it's products are premium, and while their furniture may LOOK great...it is nonetheless low quality and will quickly fail. They also make every effort to circumvent their warranty policy, and act in bad faith. If you are on the fence about buying here - just don't. Kk
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September 2023 by Piedad Hurtado
Loved the experience for looking for my dinning chairs. Amazing inventory to choose from and Juan Ramirez was was one at helping me decide and make the perfect choice.
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September 2023 by Dmitry P.
Bought a set. Furniture was advertised as Italian but it's real pieces of garbage. After month it's falling apart. Garbage.
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August 2023 by Andrew Zepeda
Juan Ramirez was very nice and helpful throughout my whole Modern Miami furniture experience. Will definitely be coming back to do business with him again.
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August 2023 by Steven Rosenfarb
Modern Miami has a great selection of modern sectional sofas and modern furniture. High quality imports. Sales was outstanding. Selection was outstanding. When I needed support they responded immediately. Herbert stayed in close communication with me, kept me up to speed, and always kept his word. Could not ask for more.
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August 2023 by Elizabeth Stone
Juan Ramirez was fabulous!! Not only did he assist me with choosing a dining table and coffee table, he took the time to photograph other items that I expressed an interest in. Furthermore, he helped me with shipping details and answered my endless questions (and dithering!!) with patience and kindness. I couldn’t be happier!
