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November 2023 by Rick Avedikian
It was like going back 40 yrs. Extremely nice people who remembered our names. A personalized banking experience! Thank you everyone at our Gulfport branch.
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September 2023 by So Magnolia
STAY AWAY, GULFPORT - NOT SMALL CUSTOMER FRIENDLYI used to think Regions was the Publix of banks. Not so much now. My daughter - a full-time student and part-time worker- deposited under $500 cash at the Gulfport branch ATM. It crashed and burned during the transaction and failed to issue a receipt... but kept her cash. It was the weekend. When she called the 1-800 CS number they told her there was nothing they could do - just to wait to call the branch manager on Monday. When she called the branch, after several "he's in a meeting or out to lunch" responses, she was told was it wasn't Regions' responsibility - she'd have to wait till the armored car service balanced their vault. FIVE days later and absolutely no action has been taken. None. No provisional credit. No benefit of the doubt. No accountability. Polite, yes, but clearly not ready to own the problem. What we've learned, because GP is a small community, is that the same thing happened to many, many customers that day. Why? Because it's a known issue that Regions has chosen not to address... at the expense of their Gulfport customers. Under $500 shouldn't put Regions in a tizzy and if it does, well maybe we all need to rethink where we put our money.Edit : Found out that my daughter actually spoke with one of the bank staff a week or so before she made the deposit, asking, because she's not accustomed to dealing with cash, how much she could safely deposit in their ATM - and was told her amount would be no problem. Full stop. Not that it would work if and only if Loomis hadn't just serviced it. Or if it had too much money. Or too little money. All excuses the branch mgr later offered. It was the same bank staff that told us - after she lost her cash - that the ATM was unreliable. If they knew it when she complained, then they knew it when she asked. The branch mgr actually suggested that, going forward - as if there's going to be a going forward - she use the night drop, that is the cash deposit drop for businesses. RUKM? So the team knew the ATM was unreliable and, when a young, inexperienced customer asked for advice, failed to guide her - failed to disclose a known issue. And then suggested that , after being raised with online banking, her choice should have been, rather than use the big, shiny ATM they provide, to put the money in a paper envelope and drop it into a hole in the wall. Do they even hear themselves?UPDATE : A full week and NO CREDIT. Just blame passed to the armoured car service and empty apologies for the inconvenience . Hey Regions, FYI - we don't bank with Loomis! Nowhere on any document we have is the Loomis logo. It's Regions'. That's who we expect to deliver service. This is a community with senior citizens, students, and artists. While it may seem like just an "inconvenience" to you, for some customers, these deposits will be the difference between eating and not eating. Your lack of action is indefensible.Update : Nice response, Regions. You'd like to have it documented properly? As if we hadn't already reached out via askregions. So speaking directly to the branch mgr, calling CS, and messaging via the app aren't enough documentation? That's shifting the accountability - the blame - back to us. Which is, apparently, your new CS model. You have contact info. No one has bothered to use it. Regions allows a broken machine to continue to "inconvenience" customers, fails to respond when it does, and the answer is WE need to do more? Rubbish.UPDATE : 11 days. Nothing.Promised a return call from someone above branch level. Nothing.Finally. 12 days to receive credit for a cash deposit under $500...due to a known issue that Gulfport customers aren't important enough to warrant addressing. Didn't reach out when the credit was finally made.Not so final. Turns out it's a provisional credit. So is everybody else in Gulfport that this happened to still waiting for their credit?Over 17 days to receive final
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April 2023 by Maggie Verdino
I couldn't feed myself, my animals, or make my car payment nor pay my power bill because of this bank.The ATM at this location does not work. I asked a teller inside (days prior to the ATM taking hundreds of dollars from me) if I could use the ATM to deposit as much, and was encouraged to do so.A few days later the ATM took my cash, crashed, rebooted, and left me high and dry. Customer support over the phone on the day of (Saturday) said that I was out of luck, and that I would have to wait until Monday.I entered the bank on Monday to speak to the manager, who pawned me off on another banker despite me stating outright that I was out hundreds of dollars. The banker told me that I would receive a provisional credit within the week and that the money would be back by next week in case the provisional credit didn't go through.This, of course, didn't happen. I called back the next week to speak to the manager, Chris, who had pawned me off the week prior, told me that not only did he know the ATM regularly crashed and had issues, but that it wasn't his fault but LOOMIS' because they break the ATM every time they service it. He told another customer that over 50 people had issues with the ATM that day. He also said that there was nothing he could do and I would just have to wait.Three weeks after the date of the incident, I received a provisional credit. A month after the incident, I received my money.I had previously trusted Regions enough to take out loans and was even planning on taking out a mortgage with them, but their inability to handle a few hundred dollars has left me uncomfortable with even keeping my paycheck in their bank out of fear of what may happen if their systems crash.How long will I go without then? What will I go without?While the tellers at this location are wonderful, cheery, and as helpful as possible the issues with this bank clearly start at management and continue up upwards.For $70,000-$80,000 a year I would assume Chris, or anyone in management, could work out they should discourage customers from using the ATM and maybe have enough foresight to put a sign on the ATM that warns customers until LOOMIS can get it together.I mean, I could.The point is, while most of the staff at this location are wonderful, but I can't justify leaving my life savings in a multi million dollar bank that can't handle a few hundred dollars.(Not to mention when discussing this issue with friends and family, I heard of them having similar issues with banks like Chase but were able to receive their provisional credit as soon as the same day.)I don't expect perfection, but I expect compensation when it's due and I expect accountability to be taken when my life is actively disrupted beyond measure.Edit: The comment you see below is Regions only response to the situation. They tried calling me while I was at work a few times, but any and all attempts to call them back went ignored. Unsure if the call came from this location or cooperate, but either way the only apology I've received was purely because the company was criticized on a public form.
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March 2023 by Maggie V
I couldn't feed myself, my animals, or make my car payment nor pay my power bill because of this bank.The ATM at this location does not work. I asked a teller inside (days prior to the ATM taking hundreds of dollars from me) if I could use the ATM to deposit as much, and was encouraged to do so.A few days later the ATM took my cash, crashed, rebooted, and left me high and dry. Customer support over the phone on the day of (Saturday) said that I was out of luck, and that I would have to wait until Monday.I entered the bank on Monday to speak to the manager, who pawned me off on another banker despite me stating outright that I was out hundreds of dollars. The banker told me that I would receive a provisional credit within the week and that the money would be back by next week in case the provisional credit didn't go through.This, of course, didn't happen. I called back the next week to speak to the manager, Chris, who had pawned me off the week prior, told me that not only did he know the ATM regularly crashed and had issues, but that it wasn't his fault but LOOMIS' because they break the ATM every time they service it. He told another customer that over 50 people had issues with the ATM that day. He also said that there was nothing he could do and I would just have to wait.Three weeks after the date of the incident, I received a provisional credit. A month after the incident, I received my money.I had previously trusted Regions enough to take out loans and was even planning on taking out a mortgage with them, but their inability to handle a few hundred dollars has left me uncomfortable with even keeping my paycheck in their bank out of fear of what may happen if their systems crash.How long will I go without then? What will I go without?While the tellers at this location are wonderful, cheery, and as helpful as possible the issues with this bank clearly start at management and continue up upwards.For $70,000-$80,000 a year I would assume Chris, or anyone in management, could work out they should discourage customers from using the ATM and maybe have enough foresight to put a sign on the ATM that warns customers until LOOMIS can get it together.I mean, I could.The point is, while most of the staff at this location are wonderful, but I can't justify leaving my life savings in a multi million dollar bank that can't handle a few hundred dollars.(Not to mention when discussing this issue with friends and family, I heard of them having similar issues with banks like Chase but were able to receive their provisional credit as soon as the same day.)I don't expect perfection, but I expect compensation when it's due and I expect accountability to be taken when my life is actively disrupted beyond measure.
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November 2022 by Andy Mel
Quniton is a great help and friendly.
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October 2022 by Butch Thomas Saxophonist
Great and caring staff. I have always been taken care of by these wonderful people.
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March 2022 by Dominique Alford
If I could give negative stars I would!! A bank teller just cashed her drawer out on me as I was waiting in line in the drive-through today, Friday, March 11th, 2022. I was waiting in line because I was having issues at the ATM depositing money for my ill mother who lives in another state. I waited in line for over 15 minutes!!!!!! Only to be told by the teller, “Oh… I cashed out my drawer. Sorry. Go to the ATM.” and walked away. This is the type of TERRIBLE CUSTOMER SERVICE that caused me to leave Regions and I hope everyone else does too. I’ll be making a formal complaint with the branch manager as well. I was the last customer and only needed help making a deposit. SHAME ON HER!
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June 2021 by Tom Salim
This branch has terrible customer service, very unfriendly employees, limited business hours, long waiting line to get help in person, no ATM inside (only drive-thru and most of them are broken). I needed to discuss their fees on my checking account and open a savings account, I waited for manager for 2 hours until they closed at 4 pm - ridiculous. I drove to Wells Fargo bank and was able to get services momentarily, opened new account, chat with friendly staff, etc. I am done with Regions bank and that awful branch. Can't wait until they close that branch location and open a decent bank in that area.
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June 2021 by Shaunita Burrows
Went threw teller. Quick no problems
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May 2021 by Jen S.
Very disappointed with this bank, branch manager and the customer service. I had my account closed without a notice, and reason. All my money there are not accessible. I just got my social security pension in May and cannot use it to pay bills or buy groceries. They gone after account was closed. I walked there to talk to them, they said they closed my account because they did not have a copy if my social security card on file. The teller instantly offered me to open the new one. Why would I open if I had an account with direct deposit. No one contacted me to ask for any copy or documentation. I tried to meet with branch manager, she was not available for me, she knew I'm waiting outside to speak to her as teller went and talked to her, after an hour of me waiting, she got up and left for lunch. I was told to come back in two hours when she returns from lunch. I don't drive due to my age and health condition, so walking back home in 90 degree heat and walking back to branch again was very difficult. But later when I return, I was told she left for the day. And that they will mail me check. It's been 5 days and I still don't have my social security pension money that was deposited just day prior to them closing my account. I am having hard time to believe that this is really happening and no one cares. All my bills will be unpaid as they were set up for direct deposit and I'll have to pay late fees.. I'm not sure it is legal.. Hope someone help to stop an elderly abuse and disrespect.
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May 2021 by Bayarea P.
ZERO STAR. This is the worst branch office I ever. Stay away. Customer services is terrible and manager is not accessible, If you elderly and receiving social security benefits, they will kick you out as you are not a valid customer. All your bills that attached to your account will be unpaid and your credit history will suffer. They do it all the time and I am not the only person in my neighborhood who experienced it. They don't return phone calls, they treat you without respect if you are not a monetary valuable customer. Absolutely terrible.
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March 2021 by Ann Foley
We have loved this branch and its staff or years!!!!! riendly, professional and they always have a minute to smile and talk!!!!!!!!!!
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January 2021 by Tammi Carter
Great service, and kind people.
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December 2020 by Carol Mizelle
I gave 2 stars because the person who opened my account was nice. The service after opening was horrid. 3 hours online and phone to complete a transfer THAT NEVER HAPPENED!!!! THEY CAN'T EVEN COMPLETE A ZELLE TRANSACTION. DINOSAURS. Going in to close my account tomorrow. Useless.
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June 2020 by Heather Sproul
The staff is very friendly and goes above and beyond to help.