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April 2024 by Jeannie Clements
I don’t leave negative reviews ever but this experience has been extremely frustrating.Chose a carpet 3 weeks ago. Rena was extremely helpful in choosing. The next week they took measurements and scheduled installation for two weeks out. We were scheduled for tomorrow so my husband and I both took the day off, moved all of our furniture including a very heavy bed and 500lb safe into the living room. We spent the day removing popcorn ceiling and painting expecting the new carpet to be installed tomorrow. At nearly 3:30, after working all day we got a call they have the wrong carpet and have to reschedule to NEXT week at least.I tried explaining our situation and was told to just put everything back and they’ll be here next week. There’s no way we can keep our current carpet absolutely covered in popcorn ceiling unless we pay to have it deep cleaned, the dust from the popcorn ceiling will cover the house. So now we’re having to remove the carpet and we’re sleeping in the living room for the next week.The fact the wrong carpet came in is no one’s fault but not communicating that until 3pm the day before we’re scheduled?? And no solutions except they’ll see what they can do once the right carpet comes in? If you do choose Genes, don’t rely on scheduled appointments or communication.Only giving 2 stars because Rena was very helpful when I came in.**In response to the business’s reply: I acknowledge that delays are out of your control. My frustration was, and is, that no one confirmed the carpet came in until the afternoon before. And that seems to only have happened because of a shipping notification.Is that something that could be checked the week prior instead of the day prior? We scheduled weeks in advance and the carpet only takes 1 week to ship. A call on Friday could have saved us a weeks worth of hassle and inconvenience.
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December 2023 by Scotty Odom
Poor communication. No dedication to resolving warranty issues related to poor work.
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September 2023 by HANNAH DIAZ
I love this store! Wonderful customer service. A great resource to have in Gulf Breeze!
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May 2022 by Mary Shank
Daphne with Gene’s Flooring is wonderful to work with. The installer Hank did a great job on my floors. I am extremely happy with the floors in my home. I redid all of the floors in my entire home and the process was smooth from start to finish. I highly recommend Gene’s Flooring!
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March 2022 by Vonnie McNease
We couldn't be happier with our experience with Gene's. The showroom people were so helpful and knowledgeable with all our questions. We picked LVP for house with carpet in the bedrooms and it's gorgeous. The installers, TJ and Tommy, were amazing. The job they did was outstanding, seriously, we didn't see anything but perfection in their work. They cleaned up and did everything right. We highly recommend Gene's Flooring to anyone who is looking for the best.
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February 2022 by Ron Steiner
Genes flooring is my go to flooring store. I just finished up my 3rd order of supplies only from them and they are always great to work with.
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September 2021 by Carmen Phillips Gustafson
The installers, TJ and his partner, were so professional and did a wonderful job installing the flooring. I highly recommend this company.
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May 2021 by John Mead
I've been buying flooring and carpeting from Gene's for close to 47 years. Down home honest folks from the showroom to the installers. They show up when they say they're gonna show up and always do an excellent job.
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April 2021 by Dorothy Kaufmann
Very helpful The selection is amazing Great service!!!!
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November 2019 by Tammy M. Smith
Gene's Flooring just installed my new wood floors upstairs and also my staircase - VERY pleased! Installers were awesome and extremely professional! Floors are beautiful! Thank you for a job well done.
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May 2019 by Jamie robinson
I went ever where and they were very helpful with a great selection
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April 2019 by Suzanne Petrella
Very homey and relaxed, very nice people, I felt like family the second visit. But the professional results are there! Shop local! Full selection of floor coverings.
