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May 2024 by Don Dearth
Ok, this is for upper management. How inconvenient can you make it for your customers? When customer wants to do business with you they will either call or stop in. I like to call so I don't have to get in my car, drive there just to get a yes or no answer. When I lived in Bradenton, I had the Assistant Managers phone number that she gave to me on her business card. I could call that number and she would either answer or her voice mail would take my message and she would promptly call me back. She always made me feel important and a valued customer.
I can not say the same for the Green Cove Springs branch. Last year when I tried to call about getting an answer to a question I had in reference to a CD advertising that came directly to my cell phone, I could not reach the branch by phone. I spent over 45 minutes going around in circles by pushing buttons on my phone only to reach a call center. They promptly gave me the phone number for the branch and after dialing that number the circle started once again. I finally gave up, got in my car and drove to the bank just to get a "no" answer to my question.
I told this to the bank manager and ofcourse she apologized but I was still angry because all she had to do was be able to answer the phone. Today was the same. I called and could not get through to the bank. 45 minutes later I finally talk to a person and he assured me it was the number to Green Cove Springs branch. He was from the call center place so I asked him for the number for the CEO of Wells Fargo so I could inform him of the inconvenience there customers go through in just wanting to talk to some one at a branch. Well needless to say he does not know the phone numbers to the President, CEO, COO, or CFO. I was given the number to the branch and after calling that number the circle started once again. My wife and I got in our car, drove to the bank got in line and when we got to the teller we asked, (Did the Canadian money we ordered and paid for come in yet?) The answer was "No". Now I knew there was a possibility that I would make a trip to the bank for nothing but in my mind there was a 50/50 chance of it being there and I couldn't get through to the bank anyway.
The clincher was when we were told that the Canadian money was not there, I was informed that she saw that I had called several times by way of caller ID but was too busy to answer the phone. I was also told that others in the bank were too busy to answer also. When we were there, one person was on her computer, one was on the phone with a customer at her desk and one was a teller.
When your customers call they know what they are calling about. They don't want to hear all the phone promps. They called to talk with a person. Your call system does not work. My advice is to revamp it, get rid of it or better yet hire someone to answer your customer phone calls at the branch.
I'm sure that I'm not the only Wells Fargo customer who has experience such lack of telephone procedures.
Chief Operations Officer, Chief Executive Officer,
Vice President,
President, please change the way your customers currently have to contact there local bank branch.
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February 2023 by James Johnson
Dey holyGot my money
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September 2022 by Joseph K
This particular location is absolutely comical to say the least. I made an appointment to open up a business account. I admit I showed up to my appointment late. The appointment was for 1030am and I walked in at 10:50am. Spoke to a lady in one of the offices who clearly looked like she did not want to be at work. I explained what I was there for and her reply was sorry you missed your appointment time and that wells fargo bank was moving to the doctor office model of if you are 15 mins late your appointment is canceled and you cannot be seen. At first I thought she was joking but she was absolutely serious. I explained again to her that you understand i am literally here to open a business account and deposit money with wells fargo. In my opinion the number one thing any bank is trying to do is grow their deposits and client account base. Anyway, it's my hope the right persons see this and have such poor behavior addressed. One other thing to note. I made my appointment online and provided but my email address and phone number. Absolutely no one reached out to even see where I was or if I was on my way.
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August 2022 by Doug McEntyre
Worst banking experience I have ever had. Personal Banker Dana W. was rude from the time we walked into her office. No introductions, I asked her name, she ignored me. She had to call business services to find out how to do what we needed, asked me a question and then said something different on the phone, when I corrected her, I was told to be quiet. I said that's it we will get this done somewhere else. Very rude, not going to happen where I do business.
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March 2021 by Don Hinson
NOTICE: Walk In Lobby Service Only.Drive thru tellers are closed indefinitely, due to staffing issues, per the manager. May possibly reopen in May 2021, exact date unknown.
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April 2020 by Dennis Fitzsimmons
Great bank to do business with. Personnel are super nice and helpful. Gives you the small town banking feel of old, but modern and up to date on all banking needs.
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December 2019 by Deborah Ward
Awesome bank and love their staff!
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December 2018 by Tabitha Barber
Love this bank very clean and family oriented . love this bank
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June 2018 by Angel Feliciano
Employees are the best, make me feel so confident
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August 2017 by Connie Donnell
I was inside to make a payment because I had misplaced my payment slip. The cashier was unable to locate my account and therefore got locked out. She had to call her manager understandably, who acted like I was inconveniencing her, and the bank. The cashier started to get an attitude too. I will in the future go through drive thru or another branch.
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May 2017 by David Savage
Awful. Banked with them for many years. Well the camels back is broken. I will not be recommending them to anyone. EVER. This is see ya/wont see ya again wells fargo.
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January 2017 by Mrs Truesdell
THEY SERIOUSLY NEED A DRIVE UP ATM FOR THOSE OF US WHO ARE ELDERLY & OR DISABLED. THIS BANK IS IN A BAD PART OF TOWN AS WELL. WHEN IT IS RAINING OR REALLY COLD IT IS EVEN WORSE FOR US OLD DISABLED PEOPLE.
