Westlab Pharmacy is highly regarded for its caring and professional staff, offering personalized service that stands out from larger chains. Customers appreciate the pharmacy’s ability to fulfill prescriptions at reasonable costs, especially when insurance does not cover certain medications. The staff, including team members like Cassidy, Gabi, Rowan, and Prince, are praised for going above and beyond to provide attentive care, answering questions thoroughly, and helping patients navigate complex treatment protocols. The pharmacy is known for its efficient service, including compounding medications, especially for pets, and offering easy-to-take formats for those who find large pills difficult. They also provide convenient options such as medication delivery and compounding, with a willingness to adapt to patients' needs. Customers value the genuine concern shown by the staff, noting that the staff take their time and do not rush, making patients feel heard and cared for. However, some mention a $15 shipping fee that was not disclosed upfront, which is a point of concern. Overall, Westlab Pharmacy is seen as a trustworthy, compassionate place that genuinely cares about its customers and offers sound advice, making it a preferred alternative to larger pharmacies.
This pharmacy been filling my RX for 7 months. I live in Lake County and due to my insurance not covering the medication; this pharmacy was able to fulfill my meds at a reasonable cost. I’ve had outstanding customer service. Cassidy has went above and beyond and I’m so grateful.
July 2024
Very efficient and super nice staff. This lab can combine meds into a very easy format to take. Lifesavers for people who find it difficult to take large pills. Convenient and friendly. Prices are another topic, but that is life and living with inflation.
September 2023
This is the best compound pharmacy I’ve ever found! Staff is top notch, always clear and concise. They take their time with patients to help the best they can. I have never felt rushed or dismissed like other pharmacies tend to do at times. Prince is absolutely wonderful and so is the rest of the staff I’ve spoken with.
