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June 2024 by Nico Quiñones
Traded in 2 iPhone 11’s for 2 iPhone 14 Pros 2 years ago with the promise that I’d only be paying off 1 phone since I traded in 2 like new iphones. Fast forward 2 years later I’m now switch to t-mobile because Verizon wants to loose my 2 phones that I traded 2 years ago in transit and instead of doing any internal investigating they fully charge me for 2 iPhone 14 Pros. Did I forget to mention bills fluctuate without notice? When I started it was $60 a month now before I left it was about $200 a month. Stay away unless you want ever cent rung out of your wallet.
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June 2024 by Ann Larkins
Eric took really great care of me when I bought my S24 Ultra. While taking care of all my needs, he also made sure that everyone who walked into the store was taken care of as well. He is a veritable expert on these phones. He took great care in making sure I was getting the phone I really wanted and in applying my screen shield. He helped me understand what my billing would be. He was caring and friendly throughout my visit. I hope he's there again in 3 to 4 years when I go back for my next new phone.
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June 2024 by harold gelnaw
Should be forced to break their company up and sell it in little tiny pieces absolutely the worst phone company I've ever had to deal with in my entire life I'm sick of the lies and the denials of the people that work there doing your absolute best to take a competitive phone system and destroy it good job with straight talk morons
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June 2024 by Janet and Christopher Carswell
Thank goodness for Spencer Howard!!!! Because of him I am still a Verizon customer! I walked in on May 29, 2024 and explained to him about the AWFUL EXPERIENCE I had experienced in another Verizon store the previous day and if he wasn't willing to actually help them I would go ahead and leave to find a different carrier.
Spencer was absolutely amazing! He managed to get everything done without trying to change my current plan and without trying to force unwanted items! He was very professional during the entire process. He deserves to be recognized for his attention to detail, listening to the customer and delivering excellent customer service for Verizon!
Thank you Spencer!!!!
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March 2024 by David Ferguson
1 year later and…. I still LOVE my Apple Watch and phone!
Surprisingly I can also say I LOVE my phone plan and don’t worry about unexpected fees like past experiences with other companies…
Spencer H was my sales person! Did a good job because I still remember his name!
⭐️⭐️⭐️⭐️⭐️
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March 2024 by Ramin Forouhar
NOT Patient enough to answer the customer questions and not helpful. The agent says “I am doing my job”. I think the agents need more training.
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March 2024 by jami clites
Nick was awesome super helpful and stayed late to make sure I walked out with a working phone, he went above and beyond. Excellent customer service.
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February 2024 by maria kemp
All super helpful!! Key , SpencerGreat customer care support
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January 2024 by Michael McCoy
Nick is a amazing representative, he was very informative and overall got me the best deal for my options.I've been into the store three or four times since I opened my account. Davis and Leo have been very helpful with my business, account and I'll definitely be recommending customers to Verizon ??
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January 2024 by Destiny Shay
Went in to purchase a hotspot and Jamal was super helpful, personable, and kind through out the process.
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January 2024 by Lisa Weaver
Took care of most of my order online,ready to pickup in store. Excellent
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December 2023 by Lisa Knight
Wish I could give zero stars for the absolute WORST experience I’ve ever had speaking over the phone with someone who is supposed to be a professional and HELP their customers.I received a phone call from my father (68 years old, not tech savvy AT ALL) who was apparently there trying to purchase a new phone because his broke. I haven’t heard from him in weeks and until I received a voicemail from what I found out was the “demo” phone they let customers use. In his voicemail he left he tried to have the Verizon salesman say something but they didn’t and gave the phone back to him.I could hear the person who was supposed to be helping him laughing at him and so he just ended the message asking me to call this number back.I received the call at 5:45pm, I returned it at 6:15pm and was greeted by a man saying, “hello”. I was confused and asked if I was calling Verizon, he replied, “yes” then I let him know that I was returning a call from my Dad. He asked me what his name was, I told him and he said, “well, he probably left”. I then asked him if he could check to see if anyone had helped him & he says, “Well, most of the shift workers have gone”. I then asked him if they are closed, if he is alone & he says, “we are closing soon and there’s a few customers here” I said, “Are you a customer service representative?” And he says, “ha, no… I’m not” I said do you work for Verizon? & he tells me, “I’m not sure what you want me to do right now” I then lost my temper and patience and said, “I would like you to HELP ME! I haven’t heard from my dad in weeks and the least you can do is ASK SOMEONE ELSE IF THEY HELPED HIM OR IF THEY HAVE SEEN HIM because the ONLY person you have talked to since you answered is ME!!!”There is an OBVIOUS LACK OF BASIC CARE FOR OTHER HUMANS AT THIS STORE! Because this is how they treat the elderly & their customers!!! I have been a Verizon customer since 2010!!! I AM DEFINITELY NOT GOING TO CONTINUE TO PAY THE OUTRAGEOUS $400 MONTHLY RATE I AM CHARGED, JUST TO BE TREATED LIKE MY FAMILY AND I AREN’T WORTH IT!!The man who didn’t help me told me his name is Anthony. I doubt anything will come of this, but at least I can warn others about this horrible store.
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November 2023 by Emily
Went tonight after a rough day and Spencer was so kind to help me get a new phone and plan with ease and no frustration. He explained everything and showed me the best settings to set on my phone. He was personal and conducted business well, he did a great job overall and it was a pleasant experience. Highly recommend this store and the awesome staff within !
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November 2023 by Rushang
SCAM ALERT.TLDR: Verizon's trade in program is a complete scam. Stay away, go for other carriers, and save yourself hours of headache and hundreds of dollars.I recently tried to trade-in a phone and Verizon said that my phone color is black according to their records. It is green, and I showed at the store that the phone literally is green. ANY IMEI CHECKER ONLINE SAYS THAT IT IS GREEN. I understood the problem, Verizon has the wrong color tagged to the IMEI. Okay cool, let's get it resolved. On call in the store, I was told that a ticket has been raised to change the color of the phone. I waited for a week and called to check the status, and voila! No such ticket had been raised. Very convenient. I then asked customer service to change the color, but they said that tech support cannot do anything. It is how it is. Just shows the audacity of Verizon - they screw up the color of my phone in their records and tell me that my trade in value is now 64$ because I am trying to trade in a phone of the wrong color!!!! Stay away and save yourself the trouble.
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October 2023 by Priscilla P.
Eric and Seth were two amazing helpers when I visited recently. My phone was needing a reboot and although I was stressed they fixed the problem and assured me of any questions I had. They also helped me sign up to receive a new phone through apple since I was weary about the one I had. They were just out of their way nice!!
