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February 2024 by Katrina Knox
Been going through a horrible time and finally got an apartment. Decided to use this facility. Picked up keys @ 11am but didn’t actually get into the truck and use it until a few hours later @ 2pm. I’ve never had to take a picture of the odometer, for proof , my last time using it because I trusted the place would do their job CORRECTLY. After getting in I pulled around to get my things out of storage. Drove to Planet Reuse on Waldo Rd and then to my new apartment off Newberry. Then back to the Uhaul place. 25 miles tops. I get back to the Uhaul place and the app is trying to tell me I went 121 miles and had to pay $125. Impossible, so I left the truck there and kept the keys to wait until they opened back up in the morning. The guy at the counter insisted I did drive that long and that I may have let someone use the truck. Then a guy chimed in on the couch “I hope I didn’t mess up.” Horrible way to talk to someone spending money with them. Would recommend carrying everything you own on your back before recommending this place.
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October 2023 by Aeotas
Will continually raise your rates while you're stored there, knowing most people can't simply move their possessions elsewhere. Confusing/ misleading customer service. Hidden fees as well. Avoid if possible! (Almost 2yrs of being a customer here. )
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September 2023 by Skylar Lewis
Will continually raise your rates while you're stored there, knowing most people can't simply move their possessions elsewhere. Confusing/ misleading customer service. Hidden fees as well. Avoid if possible! (Almost 2yrs of being a customer here. )
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September 2023 by Paula Castetter
TJ is awesome!!! Customer service is 5 stars, I highly recommend this location!!!Thank you TJ for all your help.?
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September 2023 by Amanda Carlisle
I had a reservation for 3 pm. After arriving we sat in the parking lot trying to get the app to work. After about 15 mins went inside. There was no one in the store. I looked, called, even walked outside. No one. I finally got the app to work which told me to get the keys from the desk. Hanging on a visible pegboard to the left. Clearly marked. I grabbed the specific key and went to the van I just rented. It was at that point at 3:40, Tia walked up upset that we had “taken the key without her permission “ I had a completed rental contract and was ready to leave. She snatched the key and said we weren’t renting from her today. Reversed my contract and refused to serve us. She would not give us the managers name or number. I explained the app told me to get the key from the desk. She said I was supposed to wait for her. I had been in the store for over 20 minutes with no sign of anyone. Their app offers 24/7 pickup without having to go in. That is what I thought I was doing. However Tia wouldn’t allow us to do business. She reversed my $400 rental. I have never felt so disrespected and dumbfounded by a business in all my life. She said she is the assistant manager. They have lost our business
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September 2023 by Nicole Marski
Think twice before renting from U-Haul. They will screw you 10 ways to Sunday! Spent 3 hours of my Saturday waiting at a gas station that is rock throwing distance from the lot. As the driver is responsible for calling the third party company they use to come out and service the junky truck that they provide you with.Update: The truck didn’t even have the right size battery installed to begin with. Now that has become the customer’s problem. We now have to wait for the 3rd party to go get the same battery that was put in as that is what is required of them. Meanwhile took another 30 minutes of our time.
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September 2023 by Rae Ratnayeke
They changed my prepaid two day rental until about one day rental and now uhaul wants me to pay $107 for an extra day when I returned it early on my original paid for contract.
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September 2023 by Neuro NYC
Confusing, unfriendly, and “just use the app”, even if cellular data plans fail you. But I don’t think U-Haul cares or pays their employees enough. So I checked. They don’t. 3 stars is generous but moving is always a mess. My U-Box was a mystery and just sat there for a few days. Where? I’m not sure. But it all got to where it was going in one piece, another U-Hall storage but with no room to store mine? Half the space. Maybe I should get rid of more stuff? It’s U-Haul: You are responsible. Your calls won’t be easily answered and so 3 stars is fair. Does U-Haul have a quasi monopoly going on? I’ve no idea.
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July 2023 by Guettchina Telisnor
Last year, I rented a UHAUL box. Called in advance and they confirmed it was in stock, only to show up and tell me they don’t have it. My dad had to talk to them and they finally gave me the box.This year, I reserved a truck well in advance and called the day before to confirm they have it ready. We set up a pick up date for 1pm and they GUARANTEED it will be there. I showed up at 1and no truck. Apparently, the nearest truck was 75 miles away. Then they set up a reservation for me at another location and guaranteed another truck for me at that location. I showed up and guess what? No truck. The owner of that location was very confused why they sent us there. I tried to not rent out at this location due to my previous experience, but I was sent here when I made the reservation. This is a very unorganized company and I will never rent here nor would I recommend renting here again. Even a 1 star is very generous.
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July 2023 by Kin Borges
Be aware before you rent a van or a pick up from here that they will not allow you to rent it unless you have an ID saying Gainesville or a UF ID. They do not disclose that to you when you rent the vehicle online.
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July 2023 by Armand Tesserot
Will not rent to you unless you have a Gainesville license, regardless of whether you own a property in the city or not. Customer service issued a reservation and confirms the location is not following UHaul policy. Waste of time.
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July 2023 by Shane Robinson
It took over one hour to get the truck we wanted. There new on line deal suckes.
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July 2023 by sylwia anton
Rude staff, I had to wait an hour to unload 1 BOX UHAUL because the lazy staff walked around the square not knowing what to do. They waste your time feeling like you're on vacation instead of at work. I do not recommend this place.
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July 2023 by Tara Hildebran
Very great helpful staff. Even with the joking around. Had our trailer ready to go for us. Return was even easier.
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April 2023 by Logan Pennington
I needed a hitch installation for my vehicle to carry additional cargo as my wife and I were moving across the country early morning on Friday March 24th to Idaho. I had called them about it on March 20th the Monday before and they had told me that the parts to install it were there and they could do it first thing tomorrow morning and it would be done by 11am. So I dropped it off that day so it was there ready to work on first thing the next day. I get a call the next morning at 9:30am from them telling me they don’t have all the parts and that they will overnight them and they will come in tomorrow and they would be able to finish it. I expressed to them that this was urgent and I needed my vehicle as soon as possible to get some other work done on it before I left. They never followed up with me Wednesday as to when their fedex guy showed up and did not have the part. When I followed up with them later in the day they said the part has been shipped but they didn’t know when it would get there. I followed up with them a few times the next day between 9am to 1-pm to know if they had gotten the part yet. I wasn’t notified until after some time after 1pm that the part and came in that morning and my car was ready. What was supposed to be a quick job to be done and finished by lunch on Tuesday wasn’t finished until almost end of day on Thursday! I wasn’t able to get all the work I needed done in a timely order delaying our departure, as they held up my car an additional 2 1/2 days from what was stated putting great stress on myself and my wife as it was our only vehicle in order to figure out rides for work and other places for that whole time and completely unsure as to when it would be ready.
