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January 2024 by Elisha DeSha
I rented a U-Haul here and was so happy with my experience! The owner was very nice and helpful!! Truck was very clean and ran perfectly! I would definitely use them again!!
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January 2024 by Leah Patterson
This U-haul center is part of the Economart convenience store and who I am assuming is the owner is fantastic! He let me use his really nice store dolly because his location doesn’t always have the add-on equipment available! He was also very friendly and pleasant and I would recommend this location to anyone in the area. I also want to say that 2 years ago, when I first moved to Gainesville, I had a car trailer on my 26’ truck and I panicked and didn’t know where to drop it off the night I arrived (to get it out of the way) as all the U-Haul stations were packed! I saw this place and just left it in his parking lot and called the next morning to apologize for the random trailer and he was the nicest person about it! Didn’t even seem to care that I dropped it off smack in the middle of the little parking lot!? I didn’t know what I was doing. Anyway, he is a gem and my experience was great!
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January 2024 by Niraj Aryal
I always go there when I need a truck. They are available when I needed them. Owner is helpful person.
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December 2023 by Bryleigh Raethel
I called to get an appointment for SafeTow which was confirmed. I went inside and told the owner I was there. I waited more than 20 minutes and he still hadn't come out so I told him I needed to leave, he said that's fine I'll take care of it, but my reservation was canceled. I started a new reservation. Apparently he's the only person working and running UHaul and a convenience store at the same time. When I came back, it took another 30 minutes because he had to run around to different sides of the store looking for my reserved trailer, then move trailers around to get to the trailer I reserved. He moved heavy trailers in flip-flops. When I told him the license plates didn't match my reservation he said it's fine just go I'll take care of it. I got an email later that night to find he had added insurance which I had declined. I had to talk to two separate departments to try and get the insurance removed who gave me different answers about whether it could be removed or not. It was finally removed a few days after I returned the trailer, neatly cleaned unlike when I picked it up when it had a couple handfuls of sand inside it.If I made a reservation, I expect my trailer to be accessible and ready to go. This rental experience was frustrating and a big time suck.
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November 2023 by James Claus
Loved the extended hours, super helpful attitude, and easy check-out & return. 100% would rent here again!
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October 2023 by Josh McGill
The owner of this location is great! Super personable and always helpful. Went out of his way to get me the trailer I needed. It's not the closest uhaul to me but it's worth the extra drive.
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September 2023 by Steven Bauer
Was told I'd be emailed a receipt and never saw one got 2 different charges on my card, which I was told i couldn't use debit but yet another person get a uhaul with a prepaid card.
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July 2023 by Arrio Choi
The store staff is a scammer. I specifically asked for no insurance for a UHaul, but he proceeds to charge me $15 + tax for the insurance. Told him after the fact TWICE. He stated that he will refund it and “the credit will show up in your credit card in 3 days”. It has been over a week and nothing.
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July 2023 by Chanel Shum
I reserved a U-haul online specifying a particular size, utility, pick up time, and opting out of insurance. Upon arrival to the location, the store felt poorly maintained and aisles seemed in disarray.The employee was overall friendly - he informed me that the U-haul size I was supposed to get is still in use so I would get a larger one for the same price. Which was fine at the time because my partner is comfortable driving larger trucks (however, had I been by myself, this may not have been an ideal situation for me). The employee helped me sort out the rest of the transaction but the total came to more than double my online estimate (I understand there would be extra costs from fuel and mileage but those extra costs came to >$50). I reviewed the receipt at a later time and noticed that he added insurance even though I had opted out of it on my reservation. We called and he assured us that it would be fixed when I returned the truck. When we did, he still had the charge on my receipt. Upon further questioning, he stated that he needed to ask his manager (who was conveniently not present/reachable) in order to refund that money. He also claimed that it should go back on my card in a few days. As of this review, it has been 4 days and I have not seen anything on my card.The truck itself was also dirty in the cabin and extremely inefficient on gas. We drove <25miles and had to pay $15 for gas to keep it at the original level. This is at no fault of the company as I imagine larger vehicles are heavier on gas. But this is something to note if you decide to rent the larger trucks, to expect a fair bit extra for fuel consumption. The dolly I reserved was kept in the next door laundromat that looked like something straight out of a zombie apocalypse movie. I don't think it is a functioning laundromat. Not a big deal, just kind of scary.I've rented U-hauls before and have had a good experience but this time was poor and overall felt shady. If you have to rent U-hauls, I would recommend any other branch rather than this one.
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May 2023 by Raquel S. Wilson
KP, the owner, was very friendly and helpful with making sure our equipment rental was safe for the long travel back home!
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April 2023 by R. Sophiyah
KP, the owner, was very friendly and helpful with making sure our equipment rental was safe for the long travel back home!
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March 2023 by S B
Great prices, no issues. Would definitely recommend
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January 2023 by Mike Gavidia
After a bad experience at the large haul place on nw 6th. I tried this smaller place on 13th. It was a very quick and easy rental. Even though the store was cluttered the friendly and helpful man behind the counter made up for it. The truck was clean and well maintained. Drop off was a breeze took all of 1 minute. This is where I will go next time again for sure.
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November 2022 by Faith Larkin - 2 College Brothers Moving
Have been going here for years! Great customer service for both Uhaul rentals & regular store service. Always friendly & reasonable pricing.
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November 2022 by C Baylor
SKETCHY. Stopped by here to ask for help regarding a UHAUL trailer I was pulling from another location. I asked for someone to assess the setup and ensure that everything was correct (which it wasn't and I later had to have the trailer disconnected and towed....) since the trailer was bouncing around everywhere...The man I spoke with at the front desk REFUSED to assist me IN ANY WAY and told me I had to call roadside assistance. So reluctantly I did, they quoted me a hour wait....moral of the story this place is useless. I would advise you to avoid this location at all costs...and better yet, avoid UHAUL in general.
