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November 2023 by Sandy Sundberg
Been here since before it was Uhaul. Convenient and has all services you would need for using a storage unit and for moving. Has a lot of air conditioning units. My only complaint is the frequent price increases lately. My unit used to be 65.00 a month, it's now up to 102.00. Too much unfortunately for the not very big unit.
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September 2023 by Todd Brown
Most U haul equipment and variety around. I even purchased a box to move my 85 inch TV. The representatives are very knowledgeable and friendly. Highly recommended for moving a couch or entire home. I purchased a couch and brought it home the same day.
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September 2023 by Jay Mitchell
No one is ever available to assist. My daughter rented a unit for one month and a move out was processed prior to the end date. They still attempted to charge for another month and late fees. Emails and calls are ignored. Not to mention the place is a dump.
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July 2023 by Laura B.
we hadn’t even drove off the lot & the engine light was on, after we pointed it out to them they told us ‘it’d be fine bc it was looked at the day before’. No joke, 6 minutes later the truck stalls at an intersection and does not accelerate & we’re left stranded after slowly pulling into a gas station. Then we call u-haul roadside assistance (after being on hold for 45 minutes), the guy didn’t show up until an hour and a half later. Customer service even told us we’d be charged an ‘abandonment fee’ if we left the keys at the uhaul & left the truck. how is u-haul giving us this broken truck our problem & now we’re left waiting around this broken truck wasting our time & entire day? then, the cherry on top is having to drive the death machine back to the u-haul location. That sounds like something that should be u-haul’s job after renting someone a messed up truck with an engine light on. them charging an abandonment fee is laughable. wish we could charge u-haul an abandonment fee for giving us a truck that did not work & letting people try to drive it. This location is asking for a lawsuit. Maintenance worker said it has happened to the uhaul trucks multiple times & left multiple people stranded.
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July 2023 by Stephanie Miller
Stored my stuff here for one month. Upon move in the office was empty and others had come for trucks as well to find out they’re closed and you have to go to a different office. The facility had carts on move in. On move out we had no access to the building and called the main office for a very rude employee to tell me I wouldn’t get access til the next day because the doors broke. I told him I needed to get in today to start my move and he told me no. The sign on the door says 24/7 and I signed a contract to have access to my stuff. After enough phone calls we finally got the managers number and called them 4-5 times before we got an answer. They said all managers were out of town but one can be there in 30 to let us in. After an hour and a half of waiting from the time we first got there we finally got access all to find the facility filled with cockroaches and wasps. If that wasn’t enough there were no carts to be found so we had to carry everything through the long hallways to get it to the truck. Stay away from this place! It’s not worth the deals uhaul offers.
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January 2023 by D A
I'm not a college kid, I'm a 70 year old woman who has used self-storage many times before, and this is the absolute worst experience I've ever had.Not pleased at all from day one. They didn't have a downstairs unit, so we got an upstairs unit that was unfinished and had no light in it. It was supposed to be climate controlled, but there is a covering over the top that keeps the heat/air from getting into the unit and makes it very dark. We had to buy a battery-operated light just to be able to see in there. Roaches are crawling all over the place, in and out of every unit. I had to put down roach traps everywhere so they didn't get into my boxes, but they did anyway, and then I carried them into my apartment and had to treat there.The worst part was that I could not get into my unit because the keypad on the building door wasn't working and the door handle looked like it was falling off. The gate code did not sign me into the unit, so he told me I had to sign into the building on TWO keypads to get in. I'm only there for 4 more days, so I hope I can get in today, because there is no one to call if I can't, as the office is closed on Sundays.I rented from this location many years ago when it was Penske under different ownership and it was great. I will never rent from them again. Overpriced and definitely not run well.
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July 2022 by Virgil Kistler
Did not honor our truck reservation the day before our move. Storage unit entry constantly broken and unable to enter. Rude, dirty, and in kept. Please do yourself a favor and don't do business with them. Go to anywhere else in town. Incredibly rude informed us it's not their fault the truck we reserved was no longer available.
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July 2022 by Free Atlas
There's no maintenance or responding staff on site to help you, despite there being an actual office there that they could utilize. I got stuck on the property because there was no power to the gate to let me out. Had to call the uhaul 6 miles away (phones were never answered). 45 mins later a custodial person happened to see me and let me out a side gate. This was my day one experience, definitely not worth the price.
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January 2022 by Alireza Adibfar
It is a good place for a temporary storage. The facility is not brand new so you can expect some minor problems, but not terrible really. I moved in on a Sunday when there were no staff on site, but the phone number they put there was responsive and helpful. I could not receive the offered lock as it was a Sunday and had to buy my own lock, but shortly after a phone call with the manager, they helped me with a free voucher for my next business with U Haul. My appreciations to the great management.
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October 2021 by Golden Child
Pictures not accurate. Units are SMALL and DIRTY. NO SECURITY AS IN LOCKING GATES. Only 2 dolly's for the whole building. And temp control was in the 80s was almost cooler outside then in the ac units. Save yourself and go to 6th st location I wish I would have.
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August 2021 by Amanda Rhodes
No staff, has to drive 6 miles to other location to get answers why pads were not working. The don't answer local lines; it goes straight to corporate and the locals don't communicate with corporate about problems.
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May 2021 by D M
Great experience with this facility. Kali was super helpful and patient. Whenever I had a question, she was able to provide a helpful answer immediately, whenever I needed help (if I locked myself out or couldn't find the courtesy car) she would assist me immediately.
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May 2021 by Jorge Gamez
This place is a total dump; dead roaches everywhere, ceiling falling apart, smells moldy, there’s one cart in the whole building, unit doors seem like they are made out of cardboard, you have to exit your vehicle every time to enter the gate code because of how the box is placed (they want you to purchase/rent a remote), suuuuper over priced. It’s like the Projects, but U-Haul.
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November 2020 by Michael McAleer
They put a padlock of their own on my unit despite the rent being paid in full and up-to-date, and it took five days and dozens of contacts from me to get them to remove it. I missed a vacation because I couldn't get into my unit, and they didn't seem to care at all. I've tried contacting the owner of the location several times over the month since, asking if the rent can be pro-rated for those five days, and he won't answer. The staff here are truly awful, and the facility is as well. Also, it's not 24/7 like they say it is. I was told when I booked the unit that I would have 24/7 access within a month, but 8 months later it's still just random hours during the day. Do not recommend this awful place.
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June 2020 by Yoli C.
This was the first time we rented a trailer from this location. Customer service was outstanding and helpful. We had to extend our reservation. We thought it would be an issue but they were flexible and understanding. In the future we will only rent from this location.
