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April 2024 by Shayna Ramirez
Very professional doctor who took the time to do my eye exam. He asked a lot of questions and took his time to figure out what my needs are for my vision. He was very reassuring and made me feel comfortable. He will be my new ophthalmologist while I'm here in Gainesville for school. Highly recommended.
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February 2024 by Abby Austin
I called to get pricing for an eye exam, and the man that answered was very curt. Nothing he said was necessarily rude but his tone was unwelcoming and short answers. I thanked him for answering my question and he said ok and hung up without saying goodbye. Contact exam was 109-149. So I’m going elsewhere for my contacts because they all do basically the same thing and for about the same price so I’m judging based on the customer service in this case.
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October 2023 by Dame Zed
Very nice little place hidden Inside of the thronebrook shopping center. The Dr. And his assistant are very nice and friendly. They do accept some Medicade insurance for children, which was who the appointments were for this day. Fast appointment times . very quiet and clean. Not crowded, the Dr left the exam door open so both my kiddo were comfortable and felt safe. It was a pleasant experience.
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June 2023 by Emily Berry
Had such a great experience! I have a difficult prescription to get right and they made sure to take the time to do so for both my contacts and eyeglasses! I'm used to going to places like Target and Walmart, which I'll never do again. Can't recommend them more! For what it's worth, I never write reviews, but felt it was important to do so for this business!
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February 2023 by Cosmo T.
I purchased glasses from Thornebrook Optical with the understanding ,that as their as states satisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.
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December 2022 by Melody Barb
Thornebrook Optical is absolutely amazing. The customer service is phenomenal. They treat each customer with care and attentiveness. I highly recommend them!
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August 2022 by Allison Smith
Highly recommend! I had such a pleasurable experience with great customer service & got the call that my prescription sunglasses were ready in just TWO days ?? It was so much more worth it for me to spend a little more money here to have quality care + eyewear in a timely manner vs those bogo deal places lab eye lab, ugh! That place was the absolute worst btw. Go to Thornbrook Optical!!!
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July 2022 by Melody Gladders
Thornebrook Optical is absolutely amazing. The customer service is phenomenal. They treat each customer with care and attentiveness. I highly recommend them!
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July 2022 by Alyson F.
I have worn glasses most of my life and consequently have gone to many opticians to buy glasses, both in Gainesville and elsewhere. Thornebrook Optical has become my sole source since I tried them about a decade ago. They have a nice selection of good quality frames without being overwhelming. More important, Frank is extremely skillful as well as helpful. He has fitted me for distance glasses, progressives, prescription sunglasses. His advice about frames (e.g. whether they are sturdy, how they fit my face) has always been accurate and helpful. Each time I have been completely satisfied with the glasses. He leaves you all time you wish browsing and trying on different styles, and then when you are ready for his assistance gives you his undivided attention. And whenever I feel my glasses may need an adjustment, he takes care of it. It is always a pleasure to do business there. I cannot recommend it any more highly.
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January 2022 by jignesh shah
We were able to get emergency replacement of our glasses within day. We tried calling other places no other place was able to offer services this fastThey didn’t try to gouge us prices despite knowing our urgency. Good experience and definitely recommend to others
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December 2019 by Eddie B.
Very helpful. Took my insurance, WellCare. We had to redo a pair of reading glasses. Worked out well.
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September 2019 by Pascale Spears
Recently our ophthalmologist recommended that we go to Thornebrook Optical. We sure our thankful that she sent us to them.
Frank greeted us warmly and was very attentive. My husband had a more involved prescription than normal. Frank really listened to my husband's requests. He also asked a lot of questions about different activities to insure that the glasses were perfect.
A week later, Frank let us know that the glasses were ready. We went in and they were wonderful. A few adjustments had to be made and my husband couldn't be happier.
I highly recommend Thornebrook Optical...........be sure to see Frank.
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September 2011 by Kevin Segall
I went in there to get my glasses fixed. The guy was extremely nice and helpful. He readjusted them several times so that they fit perfectly. He clearly takes pride in what he does. I offered to pay him but he didn't charge me. I was super pleased with the experience.
