REI is a well-regarded outdoor retail store known for its commitment to quality gear and customer satisfaction. The staff is frequently praised for being friendly, helpful, and knowledgeable. Customers have reported positive experiences, highlighting employees' willingness to assist them in finding the right products, such as shoes and backpacks, while also providing information on member benefits and sales. One customer noted the team's effort to ensure they received the best price by suggesting they return during an annual sale. The store also offers a generous one-year return policy, adding to the overall positive shopping experience. With an accessible parking lot and a focus on customer service, REI is a recommended destination for anyone looking for outdoor equipment and clothing.
Wow! At the Gainesville store, Austin was amazing in the shoe department. He was patient, knowledgeable, informative, efficient and very personable. RJ checked us out and was very pleasant too. Great people at a great store! A+++
October 2025
Great staff. Knew the product i was looking for and could explain how to use/adjust it. Good selection.
July 2025
I can't get enough of this store. I love the vibe, the products, the customers care, I LOVE It!
