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October 2023 by Kathy D.
Worst customer service EVER!!!! The general manager stays on the phone with his "girl" more than he helps customers. I rented a van, and they waited till 3 days before my trip to inform me that because my drivers licenses was from a small town 5 miles away, I couldn't rent it. For real... not joking. Then I was supposed to get a trailer hitch installed.... I don't even have the time to tell you about the worst service ever! Drove there 5 times and still didn't get it done. They ordered wrong parts, then told me I had to go to Home Depot to purchase a $50 part or they couldn't do it, then it didn't work anyway! Then didn't want to refund my payment! Small claims court here we go!! I will NEVER go there again, nor will I suggest anyone else. The guy who wrote about a lot of guys standing around not helping is 100% the truth! They are all on their cell phones chatting!
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June 2023 by Jim S.
I do not understand all of the negative reviews. I have rented from this location four or five times over the years. Definitely not frequently. But when I've needed something, they've always done a superb job. My most-recent experience took place 6/2 & 6/3. I needed to rent a trailer to haul a motorcycle home from Melbourne (200 miles each way). The pick-up Friday afternoon was smooth and fast. The young lady who served me, both at the counter and in the lot, was awesome. Very friendly and efficient. I returned the trailer Saturday afternoon. There was a young man in the lot who directed me to a drop-off spot. He unhitched the trailer, processed my return, and I was back on the road in less than five minutes without even having to go inside. Here's a bonus: I was an hour or two over 24 hours. I had initially reserved the trailer for three days (until Monday). They only charged me for one day! Wish Enterprise did that. LOL. Top marks for this U-Haul location!
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April 2023 by Sammy C.
Worst service ever. Watched 8 male employees stand at the desk while a young girl was struggling to carry the boxes she just purchased to her car. They couldn't even open the door for her- just watched, thankfully another customer saw and was there to help- it's a shame these people are getting paid to do this
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March 2023 by Anna N.
Both Shabab and Julie were super helpful with getting us the best deal for what we needed. This was the first time that I had ever rented a U-haul so I was very unfamiliar with the process and what the best way to go about it was and they both were extremely patient with us and very knowledgeable about the whole process. I will definitely be using them for any future needs.
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November 2022 by A M.
Horrible customer service. 7 people standing around and no one could fill a propane tank for over 20 minutes. I was told to ring the bell by two employees only to later be told after waiting 10 minutes that the bell was broken. I continued to wait (no one came) to fill the tank but two employees came to change the bell battery. Finally I requested to speak to the manager who said he wouldn't help until he was done talking to a friend in the office.
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June 2022 by Mike G.
Terrible customer service. This location is a Uhaul Corporate location (not a franchise). They could care less about customer service. They took my reservation for the truck, furniture dolly and moving blankets...only had the truck. The employee said "you can drive to another location(s) and see if they have. I said that's ok and went to the franchise location at Economo Mart franchise on 13 St. The owner was very helpful. He actually drove somewhere to get me the furniture dolly while I was ubering over there. Stay away from University Uhaul. Since they are closer to he universitiy they take advantage of that.
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April 2022 by Lexy V.
I had an appointment at 12p on 4/22. When I showed up for the appointment, the guy was confused and said they had no other appointments for the day. I showed him my email confirmation and he informed me that my appointment was rescheduled for following Friday without ANY contact to me to confirm. He said it was due to the equipment not being there yet. I'm moving across the county in a week and have another appointment to pick up a trailer that I need the hitch for. Now trying to figure out a backup plan because I have no idea if my new appointment will be "rescheduled" without my knowledge
