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May 2024 by Scott Holowasko
This is our favorite home-away-from-home.
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January 2024 by Andrew Testa
Beware! They do not have anyone to look after the dogs at night. My dog destroyed his collar and cone one night. They send out a message saying they are available for boarding from 8-5, then a few hours later say they are taking lunch for 2 hours. When told about this, they do not understand what an inconvenience it is to be told they are open 8-5 and then told a different story a few hours before. Very cold receptionist who does not care about animals. Run by a middle schooler
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January 2024 by E A
Our dachshund loves going to “Camp Shores” (it’s part of Shores Animal Hospital.) She can’t stop tippy-tapping with excitement when she sees me get out her crate for the ride to stay with her buddies at Prestige!
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December 2023 by topward
Our dogs love coming here! Everyone is very friendly and kind. They do a great job. The facility is very clean. Highly recommend.
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November 2023 by Bah Girl
My pets Howie and Finney are frequent boards at Prestige Resort. They are always very happy when I pick them up. I feel very safe knowing that my pets are well cared for and I will receive a call from a well trained staff member if there are any concerns. Additionally, I like that my pet records are check and reviewed prior to boarding. Thank you!
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August 2023 by Aleisha Wells
This place is clean and treated my cat very well. The boarding for cats is in a seperate room from the dogs. There are options to pay extra to have them in huge 3 story cages and extra playtime, which I felt was worth it. Rven if you do not pay extra theyThey also give you the option to call and check on your pet, which was comforting since this was my first time away from my kitty long-term. The check in was also free. They are cery transpararent with pricing and everyone was very friendly. Overall, I would book here again.
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July 2023 by Victoria Dorris
I just read that review above me, and I wanted to say, Emily, I’m sure you just ended up dealing with someone and a situation you probably had no control over. Customer service is always on point. Everyone who works there genuinely loves the dogs in their care and take it very seriously. I will be in with my doggo soon.
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June 2023 by Debra Hill
Outstanding grooming service. Emily is very caring to the animals and does a great job ensuring all instructions given are followed. She is very personal and always has a great smile when we come for service.
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June 2023 by Pablo Carmona
I decided to use this dog care for the first time. Unfortunately I've to put just 1 star, but not for the care of my dog, it's because of the terrible customer service directly with Miss. Emily (I think she should go to the school to learn the rules of a good speaker and good listener). My dog was very nervous because it was the first time here, he had to be medicated on Friday, the most logical thing is that the customer receives notification of how his behavior is evolving and more if the owner is out of town. I tried to contact the phone number on Saturday and Sunday, but no one answered the phone. Until on Monday that Miss. Emily called me back telling me that they do not answer emails, messages on weekends because the system did not work! When I as a customer and owner of my dog tried to explain my concern about their lack of communication, this lady does not let the customer speak. So friends, what kind of customer service does Prestige Pet Resort &Spa? If the dog's owner is worried, we've to shut up? This company has a Manager? If the system doesn't work for them on weekends don't we've the right to know how our pet is doing? And worst of all, do you have to understand the bad treatment and bad communication these company has customer service??. Unfortunately I do not recommend Prestige Pet Resort & Spa.
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December 2022 by Duanita Davis
Do not take your pets here they're close from 6 pm to 7 am that's 13 hours our pets are left alone and unattended
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September 2022 by Patti Kenyon
I was taking care of a friend's dog and I had to bring it to this place, honestly there's too many other places that are more compassionate than this place it smelled I told them to get back with me they would never call me back they would never even answer the phone, and I told them it was my responsibility
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August 2022 by Chelsea Skojec
Emily and everyone here are always so kind to my dog Brady. Brady has separation anxiety and they go above and beyond taking care of him and making sure he is calm and comfortable. Amazing staff that truly care for animals.
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May 2022 by Cathy Teoli
We have taken our dog here many times but the last time was terrible. When we got him home I noticed a big place on the side of his neck that was very rough. After removing the very girly bow on his neck I saw a large blood spot & what looked like wide shaved area. Most disturbing is nothing was ever mentioned when we picked him up & was hidden by the bow. We will not be using this groomer again even though it was very convenient since is connected to Shores,who have
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April 2022 by Leslie Wooten
The most conscientious and trustworthy boarding kennel in the are. They are so sweet to my dog, he apparently loves to stay here.
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November 2021 by LavenderNotes
Awesome service. They truly take great care of their pets. They are doing awesome with my dog Malcom, making him feel right at home. Appreciate you guys!
