-
March 2024 by R G
I have been a loyal customer for multiple years. I am a veteran and have a bad back. I had to move because of work, no problem with Massage Envy. Unfortunately I have come on tough times and needed to cancel my contract. I was told instantly no problem. I was pleased. Well this was over 2 months ago. I have sent multiple messages and had to turn off my credit card because massage envy keeps trying to charge my card daily now. I have asked many times for help how to get out of my contract and was told I was out of it, but yet charges keep trying to occur on my account. Now no one will help me. I will be willing to change my rating if someone would just help and release me from the contract. I believe this is outright theft. To take money out of the account after I said stop and not even tell me how to cancel it while lying multiple times and tell me it’s canceled.
-
March 2024 by Amy
Good luck trying to put your membership on hold. Not sure if the person I actually spoke to previously was a manager or not. Was told a couple weeks ago that I could put my membership on hold for six months and any outstanding massages I had to use could be done within 60 days. All of this was via phone.Went to get my massage Saturday and wasn’t charged that day but yesterday the $70 was deducted from my bank. Why would they deduct money if my membership is on hold? Called to speak to manager at Massage Envy and was told a totally different story about the membership “hold” rules. I’m done and any future deductions from my bank will be reported as fraud.Nothing but a scam
-
March 2024 by Tash Smith
2/16/2024 I was so blessed to speak with Ariel who helped me book an appt for my husband and also an e gift card for a friend .. She was courteous, fast and professional. It was a blessed and pleasant experience. I look forward to visiting the office …
-
February 2024 by C C
Front desk customer service=trash.Massage therapist was great..
-
January 2024 by Pamela Pelkey-Rose
Have been going there for over 11 years, Derek has been the best massage therapist. But most recently I had shoulder surgery and the entire staff has been so helpful, from accommodating that I must not lay flat to opening doors for me and checking on how I’m doing. Thank you Derek for the many years of stellar massages and to the front desk staff for stepping up. I highly recommend Massage Envy of Gainesville.
-
November 2023 by justin geisen
My first time ever getting a massage and I didn't want to leave. Would highly recommend
-
October 2023 by Broox Hand
I had a massage therapist named Micheal. He was very inappropriate and the whole experience was very unsettling. He also used pressure points that hurt very badly.
-
October 2023 by jenise Martinez
Very relaxing
-
October 2023 by Olivia Williams
I had a massage therapist named Micheal. He was very inappropriate and the whole experience was very unsettling. He also used pressure points that hurt very badly.
-
September 2023 by Kayla Thornton
This place has shady business practices. As a business owner myself, I don’t understand how they can conduct themselves the way they do and stay in business. My husband booked me a massage for my birthday and assumed I was able to make the time frame that he booked. He tells me the day of and I let him know that I was unable to make it so they informed my husband they would be charging him $90 for me not being able to attend. I froze my husband’s card and just picked him up a new one. You won’t receive a cent from us. A standard cancellation fee would be $25-$50 and I wouldn’t even charge that to a customer that I’ve never seen before. $90? Absof*knglutely not ❤️
-
July 2023 by Sarah Vessel
They are incredible. Me and my husband love our membership. So worth it! Katie is great for facials. Katie for massages. And what can I say about Brian!!! Probably the best massage I have ever had!!! He was very professional. And hit all the right spots!!! I was so relaxed. I was in a wonderful deep state of mind and body after. Best sleep I had in years that night!! He will be my go to now!!! I highly recommended!!!
-
July 2023 by Charlotte Johnson
I had a very uncomfortable experience with masseuse (my first massage after signing up for their membership) that led me to want to discontinue my membership immediately. The manager plays games and won’t allow the cancellation. Says she let the masseuse go and I should be happy enough with that.
-
May 2023 by cat Ward
The facials are always great. Michelle , Katie ~~ love the LED light facials.Had my first massage there though, and it was less than great. I hadn't even originally called for a massage; I just wanted to book a facial using my points as I'm a member , and got suggested a massage I regret agreeing to. Now I have no points remaining until mid- June. Will not use them for anything at this location other than facials.
-
May 2023 by Britney Megnath
My massage was okay I felt like a lot more pressure could have been used as the masseuse was kind of gentle. Another thing I didn’t like is I got there at 5:55 and by the time the massage started it was close to 6:10, and I looked at the time immediately after massage and it was 6:52. So my massage was really really 42 minutes which is missing a huge chunk of the hour and I didn’t really appreciate that. Overall this was definitely one of the not as good massages I have received and I wish that way more was focused on my back. Kind of overpriced for the quality of service
-
May 2023 by Haley Hartjes
Staff is friendly, environment is calm and welcoming. I see Tayln, Mrs. Alvarez or Dylan, Altho all the massage therapists are amazing! Highly recommend and I love the monthly subscription they have for massages once a month!
