-
August 2024 by Sylkie Edwards
I have been getting my supplies for my C-Pap and oxygen for my lungs for over 2 years ago. Milton who services my tanks and concentrator is awesome and always ready to help in making sure I have enough tanks available to keep me mobile. I have been going out more frequently and I'm able to exercise ?♂️ everyday. The Customer Service that he and the AHP team provide to me is outstanding. Thank you AHP for all you do for me. ♥️♥️
-
August 2024 by MLA dd
The Gainesville, Fl office staff are kind and helpful. But don't ever try to get someone on the phone. No one ever answers.
-
August 2024 by Mary Polter
I have had my CPAP for over 3 years and I went to the Gainesville office to find out how much it would cost to pay the machine off in December 2023 they told me 309.68 so I paid it off then. I just received a bill for 387.10 in rental fees that I should not owe. I called the office waited on hold for hours for them to tell me these were charges for rental fees from January 2024 to June 2024. I explained that I paid the machine off in December of 2023 and I have bank statements showing the payments to no avail they say I owe it. So Monday they will get the machine back and I want my account closed. Never trust this company and very poor service also.
-
July 2024 by Wallace Embrey
Traveling from TX to FL and getting my CPAP ready I left my water reservoir seal behind, the CPAP will not work without it. Frantically I searched the internet for assistance. Found an Angel (Susan) in the Gainesville office. Told her the make and model, and she said that’s an older model, but, come to the office and I’ll see what I can do. She was my GodSend for the day and got me fixed and on my way quickly. Unbelievably helpful, courteous, and professional. If you’re looking for a humble, helpful, and star of customer service ask for Susan. God Bless her. Gainesville FL American Home Patient office.
-
July 2024 by Teresa Greene
American Home Patient is a good company. The staff are very professional, courteous and friendly. I recommend if any of you are having problems with their competitors Apria and Rotech I would soundly get in touch with them to see about your oxygen needs.Ms Teresa
-
July 2024 by Kathy Garrett
My appointment was on time and received detail information about my new bipap machine. Was treated respectively.
-
July 2024 by Sean B
Edit to your answer, I tried to contact you but no one will pick up the phone to place an order.
Have tried three times now to reach someone regarding a c-pap machine that shows "motor life exceeded" on the screen. All three times I was promised a call back from someone - which never came.
-
July 2024 by Robert D
Friendly, professional, and they have the patients best interests in mind. I've been using a CPAP for 20+ years and these are the by far the best folks I've experienced. Thank you Susan.
-
July 2024 by Nicky Wallace
They were very professional and delivered the necessary supplies quickly. They also conducted a follow up with us to ensure our medical supply needs were met to our expectation.
-
June 2024 by Troy Collins
Service is sad. Can't get them to answer phones. Can't get my portable concentrator repaired in a timely manner. They have had it for 2 months now and no idea when I get it back. Oxygen bottle carry replace is not sufficient as they only last an hour. This has been a problem for entire time I have been with them.
-
June 2024 by Michelle Hawkins
Susan Farris and Sandi are both so great to work with. They really stepped up when I was having trouble getting the correct documents from my Primary Care Physician
-
June 2024 by LANI Jolliff
My MOM was charged $339.57 for cpap and supplies but has not used a cpap since 2023. This is a fradulent claim and this company charged her for supplies not received as she does not use a cpap machine as it did not work for her. DO NOT TRUST OR USE THIS COMPANY.
-
May 2024 by Jim Flanders
Great local experience
-
May 2024 by John Andrade
They are great answered all my questions.
Help me in understanding on how to operate the equipment. I give them 5 stars
-
May 2024 by Lenora Jenkins
Our supplies are always on time. Questions answered. Always professional. Great people.
