JCPenney is a large retailer offering a wide selection of apparel, home furnishings, footwear, jewelry, and accessories, featuring national and private brands. Customers note a nice clothing selection, a great variety, fair pricing, and great jewelry prices on sales. The store is described as neat and clean, and the staff at the cash registers are noted as very nice, helpful, and friendly. However, several criticisms are mentioned. The store has reportedly gone downhill, with no sales help around and shopping described as an ordeal. Specific issues include a messy shoe department where display shoes and boxes do not match, sales racks that are jam-packed and difficult to browse, and only one uncomfortable dressing room open. The clearance section has also shrunk significantly from an over abundance to hardly any at all. Additionally, the Big and Tall section is criticized as very upsetting, with limited size availability that does not accommodate all larger individuals.
