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“Gwen had the best customer service I’ve received in a long time!! she was incredibly knowledgeable about the phones she had available and she patiently took the time with me to ensure I got the right one for me. definitely coming back again when the need arises!!! Thank you”
“I would love to give a 10 Stars to the amazing Randy at the Archer Store but Google doesn’t allow me to do so, the customer service experience with Randy (The guy from Dominican Republic) it is just second to none. Randy was able to get my iPhone back to live on the charger when I was kind of giving up, he cleaned the port, helped my family get on their feet with new accounts. His patience, charisma and service was extraordinary. Visit Randy at the T-Mobile on Archer Rd in Gainesville, fl if you are looking for the best help and service. We love Randy all day every day. Thanks RANDY for making a difference in our community.”
“Haley did the best she could do. Excellent customer service from her but when the phone rep gives the wrong info, not good. Use caution when going with T-Mobile!”
“Came in to sign up for a internet plan. One of the smoothest experiences I've had. Andrei was our sales person and went above and beyond to answer all of our questions and be very inviting and friendly. Hopefully our service at home is as awesome as their customer service! Thank you guys!”
“Came in and got excellent customer service and help from Angel & Melissa. First store to help me right away and also helped me save on money while getting the phone I wanted!”
“We’ve been with Verizon since before they absorbed Alltel and have been experiencing worse and worse customer service since then. KELSEY is the first Verizon representative that I’ve felt that has helped me in the last 4 years. It was such a relief for someone to explain everything to me about our family plan and upgraded us without increasing our bill. I was in the verge on moving to Cricket but her customer service prevented that. Thank you Kelsey.”
“Eric took really great care of me when I bought my S24 Ultra. While taking care of all my needs, he also made sure that everyone who walked into the store was taken care of as well. He is a veritable expert on these phones. He took great care in making sure I was getting the phone I really wanted and in applying my screen shield. He helped me understand what my billing would be. He was caring and friendly throughout my visit. I hope he's there again in 3 to 4 years when I go back for my next new phone.”
“I have yet to install my modem and test out my wifi. I will update my review. But, five stars for customer service: Ezekiel was exceptional. Thank you for all your help.Update: Matthew came and put a line in for my wifi. He was very nice and worked fast. Wifi works great.”
“Though we recently switched to iq fiber for our home internet due to better configuration of upload and download speeds, all inclusive and stable pricing the equipment return at the cox store was fast, friendly, and efficient. Won't miss the frequent rate increases and outages of cox in gainesville.”
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“I switched my phone services to Verizon and am so very happy that I did. I am saving a lot of money since the switch and am enjoying spending my extra money elsewhere. The customer service is outstanding, and when I enter the store, I am greeted with a smile, with no wait time.”