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February 2024 by Kevin O'Brien
I ordered two tires online and scheduled the installation as well as an alignment in advance. I had an 11am appointment. The work was not completed until 4:40pm (5 hours, 40 minutes). I had budgeted 1.5 hours for the work to be done.I knocked on the owner or manager’s door (Mario) to inform him of my wait and he shared his own dissatisfaction and said it is ridiculous. He said he would finish his email work and then he’d check on it.An hour later, Mario gave me the green light. When I asked him if there were any issues with the vehicle. He said no, and that his only explanation was that the technician is inexperienced.This answer hardly makes me feel safe driving the vehicle, especially given that it is a pickup truck that I use for towing. I feel like I need to take it somewhere else to be inspected before I tow.
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December 2023 by John D
What a great team, Heather an Mario will do what it take to make your vehicle is back in top-notch order.All while giving you options to make sure you get the best price point.These people are great!
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December 2023 by Andrew Koines
Sent my college age daughter there for an emergency on a Monday morning two weeks ago. Bernie, I believe his name was, was able to look at her car right away and turned a nightmare into an average day. He was awesome.
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December 2023 by Richard Alvero
Had my car battery die on me and I wasn't sure which type I needed for a replacement. Heather did an excellent job helping me figure out which battery replacement to get and explaining some background information! The repair was quick and simple, and the team also let me know about other things they noticed with my car.Customer service, professionalism, and knowledge was excellent here!
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December 2023 by D Caldwell
Heather the manager, Mario the service manager and Israel the mechanic are the greatest! I called at 5:30 and explained that I was traveling and towing a horse trailer with a horse! He said come right over knowing they close at 6:00. I pulled in with brakes and calipers almost in flames they were so hot. They saved us! With no hesitation they stayed an hour late staying open to help. Who does that these days? The mechanic took his time and did the work perfectly! I had work performed on this truck before leaving home but apparently they weren’t thorough.I’m here to say that you will get service over and beyond the norm at this location!
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October 2023 by Adam Zabowski
I have been coming here for years and the service is always great. Today especially though I came by after work at 5:15pm because the tire light was on a couple days even after filling them up recently. I had a trip the next day and they were able to get me in, fix a nail, and get me out in like half an hour. Seriously impressed by level of service!
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September 2023 by King Marcjr
Worst place for tire service. The gentlemen cashing me out was rude and cursed me out like I was his child. I have filed a complaint with coot people and have decided I will never come here again ever.
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August 2023 by Sandra Fort
I've been coming to Goodyear for some years now and when I walk in the door Melanie Cooper truly make me feel like family,well they all do they're so Professional and friendly ,Heather Collins and Mario Jones really knows so much and will keep you up-to-date on what's happening and what's best for your Vehicle,I truly appreciate they hard work and Knowledge .AMAZING team
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August 2023 by Lashonda Owens
Both Mario and Melanie where so awesome. They made sure that customer service was displayed with professionalism and great enthusiasm. I will be back .be returning for my
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July 2023 by carson
This place sucks!!! I’ve made multiple appointments with them and they have cancelled every time!! They use the excuse that they have multiple people scheduled for the time of my appointment or that they are too busy but when you go by there there is never anyone there getting work done or waiting in line. First why would you schedule multiple people for one appointment time and second if you are understaffed why are you fully booking yourself if you know that the work is not going to get done.
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July 2023 by Nurse Rosey
The service and staff are outstanding!! My entire family takes their vehicles here!!
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July 2023 by victer qiuu
i had an oil change here last september and i thought they were really nice with the free brake check. i was told that my brake pads are running thin at about 2 mm in the front and 1 in the back and had to replace them in december. I was like alright and i waited for the pads to run low. I got them check while i had an oil change at AutoER and they took pictures and everything, turns out my brake pads are at 7 mm front and back. Goodyear really tried to scam me. would rate 0/5 if i could.
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April 2023 by Samuel Winters
This is the best place to get your car serviced. Top notch work, friendly and knowledgeable staff. They are very honest and they will do all they can to make sure the works done right. I'm so happy how my visits have been I will be a life long customer. This is the place to go for anything car related I guarantee you'll be happy and satisfied.
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April 2023 by Jim Caylor
Tried very hard to help me with large Motorhome tire spare install. They’re equipment not large enough to remove & replace. Secured local road side service contractor to come over & finish job. Needed high volume air equipment which contractor had, lug nuts requiring 450-500# torque. Thank you. Jim Caylor
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February 2023 by Audrey Woods
Called for a jump start and Sarah said give her 10 mins I think she was there in 5❤️❤️