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October 2023 by Nara
I called to ask questions about the process there at Gerber, as well as the warranty offered and inspection of my vehicle. I was happy with the answers I got when speaking with a mechanic representative, so I decided to get my vehicle dropped off there to start the process… once my car was there, everything they agreed to, changed. I had asked if id be able to see the list of things wrong with my vehicle before I decided if I wanted them to move forward with repairs. They said yes no problem. Then they proceeded to tell me I had to sign paperwork before they would touch my car… This paperwork gave they permission to do repairs on my vehicle.. i didn’t want them doing repair’s until I knew what all was needing to be done. The receptionist was very rude and couldn’t handle me asking questions about my car and the overall process. She took my thoroughness personally and had disruptive attitude. She is just overall not a great option for a customer service position in a professional environment. She also said on the phone that I could change the paperwork to be suitable for me needs and then when I did, they said they can’t accept it. The manger was even more rude and pulled the ego card and said they wouldn’t work on my car. I told them I’d would sign the regular paperwork after I called other places that would explain things to me in more detail so I could further understand their reasoning for not being willing to do a full inspection on my vehicle. I said I’d sign it and they decided to discriminate and turn me away. I wasn’t a client that simply gave over my property and rights without asking questions. They didn’t seem like they care about their clients and their concerns. They just want their money from the Insurance company!! It’s sad that businesses are ran like this. I will be calling the higher up!
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October 2023 by Arthur Perez
Great repair shop. Would definitely recommend using this shop if you run into any car troubles. The customer service was great and was accommodated throughout all steps of my cars repair.
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July 2023 by Jason F
I had no idea what I was walking into because I had never done business with Gerber before and they seemed kinda busy. Dwayne hit a home run with friendly, prompt customer service, and keen attention to detail. Highly trust and recommended.A+
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May 2023 by Dashawn Peterson
The staff is AMAZING here. Very friendly and they got my car done in a week when it was expected to take almost 3 weeks. They also completely detail cleaned the inside and outside of my car for me before I picked it up, I was so surprised and thankful! They did an amazing job on the repair work as well!
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May 2023 by Bryan Williams
I had to take my automobile there because a driver didn’t see that I was making a right hand turn and tapped me from behind. From the time I walked in and spoke with the girl at the front counter until I was handed my keys at completion I was treated with care and respect. They went over all the work and I was very happy with the quality they performed. My experience was fabulous. I would recommend Gerber Collision on 6th street to my family and friends.Service: Body & Trim
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May 2023 by Shaun J
Considering we had to go to Gerber because my wife was seriously rear-ended, it was actually a good experience. They were knowledgeable, friendly and worked great with my insurance company.The car was totaled, but if I ever need repairs, I'll go back again.
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March 2023 by Quinlan Stewart
I had someone drive my car and they removed the front bumper on a parking stop, I took it to Gerber and they had it fixed super quick. One of the parts they ordered had poor fitment and they replaced it quickly with no hassle, overall positive experienceServices: Body & Trim
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March 2023 by Venom Driven
This company will not honor their work. I hit a deer and had my bumper replaced and within 2 months the paint was peeling but they said it was due to a scratch which was nowhere near where the paint was peeling. Where the paint had peeled off I could see that the bumper had not even been prepped. The plastic was smooth as glass. They also will put your truck back together with pieces missing. The only way I knew there were pieces missing is because I am a mechanic
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March 2023 by Jeremy Griswold
They were professional. They do great work, and I was updated during every step of the process.
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December 2022 by David D.
The manager and the front of house staff are very friendly so I will up it to 2 stars. They asked me to come back so they can check out my vehicle, but I am not sure if they intend to fix the problem or just to reiterate that they won't fix it so I have not taken the time out of my schedule as last time they had my car for a month. The service technician from the last time I was there told me the damage that was left on my car was from an "unrelated incident" and that is why they left it. I can constantly hear wind when I drive. That was never an issue before even with all the damage to my car.
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July 2022 by Patsy Baker
Great service! Professional, courteous, helpful. From beginning to end. Good job on my car. Thank you!
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April 2022 by Andrew
Wasn't impressed with the indifference of the person I spoke with when I went in. That came across as overly transactional and not relational at all from a customer care and service perspective.
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November 2021 by Tenika Taylor
They were Nice, knowledgeable and veryhelpful.
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November 2021 by Charlie Adams
They were great and did the job very good and fast
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October 2021 by Richard Helton
The great team at Gerber Collision & Glass did an amazing job fixing my vehicle. Making it look like new again. They kept me informed throughout the repair process. I would highly recommend anyone to take their vehicle here for repairs that may be needed