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December 2023 by Danay Harvey
Max was amazing and patient in all of our selections and was great to make suggestions as well. By far a 5 star experience!
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December 2023 by Marie Harper
Great customer service at Floor and Decor in Gainesville from purchase to pick up. Our associate, Steve, was friendly, knowledgeable and went above and beyond to help us with our pick up of materials! Thanks Steve!!
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December 2023 by Bill O'Dea
I just bought a 1000 feet of Ansleigh Cottage Rigid Core Luxury Vinyl Plank Foam Back vinyl flooring here. There was an older gentleman I can't remember his name that helped my wife and I when picking out the flooring and then with signing up with financing the purchase. He made the experience very smooth and easy. Then when I came back later to pick up the flooring in the back of the store they were very quick with getting it loaded up in my truck. I would recommend anyone to go here if you need flooring or décor. Thanks!
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December 2023 by Matt Manning
Wife called over a week ago looking for an in-home estimate. No call backs. I've just called the store twice and been hung up on twice by two different departments before they ever said hello. We know this is a good chain I'm not sure what's wrong with this branch in Gainesville Florida.
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December 2023 by Jeff Bell
I would like to recognize Brandon and Andres from store number 245. They were very helpful today. When i realized my tires were low and i was not going to get my order today, they went above and beyond to help put air in my tires for my trailer so that I could get my order, saving me $250 in delivery fees. I'm very appreciative.
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December 2023 by Ricardo Schaasberg
Immediately walking through the door Denise greated us and was helping to figure out where we needed to be in the store. From there Kelly greated us and did a phenomenal job going through all the aisles with different product needed for a laundry room.After we came to a conclusion on the product Calvin showed up Immediately and started gathering the boxes of tile needed. We were sent to go pay for it after Kelly recommended the grout and thin set. After we paid Andres, Calvin and Kelly met us at the door and loaded the product in the vehicle.In the 45 minutes in the store before they closed they were responsive and quick the entire time. I have not seen that type of organization in a long time and I would 100% recommend this location to anyone.
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December 2023 by Chris Coup
Everybody at Floor&Decor was so helpful when choosing the right style flooring, and what matters most as far as luxury and performance I did a lot of research before purchasing, and hands-down was the best option. I would recommend to anybody looking to upgradeThank you Calvin for your help
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November 2023 by Elizabeth Weldon
Calvin, Eric, and Kai are amazingly helpful! I’ve never had so much personalized and kind service from a large scale store operation. Everyone there is extremely personable and go out of their way to help you!
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November 2023 by Laurie Anna
Kelly was very helpful in assisting with our design! Charles and Josh were great help also!
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November 2023 by Kyle D
The workers here are helpful! Decent selections. Schluter projects here
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November 2023 by Victoria Griffin
We had an amazing experience picking out our flooring. The choices are pretty much endless. We went to the store in Gainesville. Calvin and Max we're able to help us find what we need for our new build. Khai was great on the forklift loading. When we wanted the pallets different on our trailer, he was very patient and just asked what he could do to put the pallets exactly where we wanted them.
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November 2023 by Luis Torres
Steve woods was amazing. Help me load up all my tiles in my trailer with a big smile. Thank you so much for helping me out I’m coming back for the rest of the house just because of him.
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October 2023 by Ruth B.
Wow! What a selection or flooring, tiles, backsplash, you name it they have the functional and decorative items you need. It is a huge store, I could spend hours browsing there; they have a big selection in all price ranges, lots of people to help you and to answer questions.
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October 2023 by Genieva Watson
MAX was amazing and patiently helped us individually go through 65+ 24x24 marble tiles! His friendly and kind nature made our 3 hour drive search for the 10 tile pieces and visit to Floor & Decor in Gainesville, FL wonderful!
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October 2023 by Susan Gilmour
Kevin did an outstanding job with our brick wall in the living room and tile surround in the bathroom. He worked for two days straight without breaks - wow! Very professional and excellent communication! We would highly recommend!