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January 2022 by Joe - Sheilah Gibson
Front office staff member at window very rude. Dr. Balch was always very professional, but if your staff is not courteous and kind you will loose patients. Called 5 times to get a letter sent to another drs office still not done. Changing drs...
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September 2021 by Mike D
Rudest office staff ever! I needed to wait until December to have an eye surgery because December would be the only time I could take off work and the only time I could have a family member come to Florida to be with me after the surgery. What does the DR do because I need to wait a few months? Sends me a nasty letter informing me I am no longer a patient and requesting that I don't call or come by the office. REALLY? The last time I was in the office everything was 100% fine .... now this? I wouldn't trust a doctor who's office staff are such HORRIBLE HUMAN BEINGS. OH AND BTW THIS DR HAS BEEN IN THE NEWS BEFORE WHEN HIS OWN OFFICE STAFF REPORTED HIM FOR FRAUDULENT BILLING PRACTICES in 2019!!!!!You don't even need 20/20 vision to see what an unethical person you are dealing with here!
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June 2021 by Troy Brown
Wonderful doctor. I'm so surprised by the negative reviews I'm reading but it sounds like a lot of people who cancel surgery last minute and are surprised their deposit is kept. That's how that works! And if the schedule is behind, that shows he is thorough! Do you want him rushing surgery on your eye? I think not.Also the extra tests he performs that insurance doesn't covered helped diagnose my eye better. It's my vision and completely worth paying for. He is a expert in his field, I don't expect Groupon prices for fantastic results.Do your research but also understand you're taking a physician's time so you will have to pay for that. Otherwise to go LensCrafters but don't expect to speak to an expert. You get what you pay for and my vision is worth every penny I paid.
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April 2021 by Mary Schmal
Most staff are friendly, but could move patients a bit faster- I am rarely out before 1&1/2 hours. Also, I am in a wheelchair so a wheelchair door would help, especially with the hill on the .entrance to navigate
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July 2020 by Rebecca williams
Dr. Balch did cataract surgery on both my eyes. He did exceptional job. I have been going to him for years and always very professional. The medical staff at Laser Outpatient and Surgical Center were top rated.
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July 2020 by Sharon White
My Husband and I have went to Dr. Baluch for years. Very nice caring Doctor. He knows all about eye issues. Would highly recommend him.
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May 2020 by Diane Mlincek
The care I have received over the years from Dr. Batch has been excellent! I gladly have referred several friends to him. I am fortunate to have found such a thorough, competent professional. I wouldn’t trust my eyes to anyone else.
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February 2019 by Gil G.
I recently had Cataract surgery in both eyes by Dr Balch and had immediate confidence in him and his staff after visiting the office. The results bear my impressions out as both surgery's went without a hitch, I was comfortable throughout and as I said, the results using the traditional method (non laser) are amazing. I'd recommend him definitely!
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December 2018 by Erika E.
Unprofessional, angry, and rude staff and physician. Came to him with a problem he became angry when I mentioned having gotten other opinions for my eye problem. He then had a temper outburst in front of my daughter. He was more concerned with his ego than my eyes or what I've dealt with over the past four months. Maybe it was Friday afternoon and he was trying to leave the office and couldn't be bothered with any extra questions. What ever the case it was uncalled for and inexcusable. Terrible customer service truly have never seen anything like this any where let alone a professional office that is supposed to take care of patients.
