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November 2024 by Imtiaz Rashid
The receptionist was racist. Even though I was first in the row I was not called by the receptionist just because I am brown. In a bank like Chase it’s totally unacceptable.
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July 2024 by Daniel Antonio Miguel
The drive-thru ATM at this location is the worst ATM I think I have ever used. It has needed to be completely replaced for YEARS and Chase won’t do it. The employees tell me they’ve put in various requests and nothing happens. Don’t come here.
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June 2024 by Ashley Ann Germond
Haven't fixed their outside drive up ATM in months then I try to use my card touch to go inside after hours to use that ATM and the doors won't even unlock for me or my husband. Always an issue every time I come to this location!!
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April 2024 by Anastasia Cardea
Savanna Chavez-Waring is definitely out of place here at this branch. I bank with Chase for 7 years and have always been receiving an excellent customer service, except for today. Savanna did not know how to do her job, made a mistake and then was mean about it. I was doing a cash withdrawal. The money left my account, but she said she doesn’t have the money to give to me and asked to come back in a day or two. When I asked her to call her supervisor and figure it out she turned extremely mean, told me “No, YOU have to call the bank” and even called the security like I am some kind an annoyance. Luckily, her manager took over. Savanna could use some banking courses, as well as work on her compliance and ethics. Also, a computer course for her to learn how to use technology might help. Although with how mean she was, this person does not belong to Chase.
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March 2024 by Samuel
The ATM here took my money when I was depositing cash, and it was stuck on the loading screen for more than 20 minutes. I thought I was never going to get it back.
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February 2024 by h n
I was here this morning with my wife. My wife was in line when miss Melissa Lopez cut in the line from behind and demanded miss Brianna to help her immediately. I, my wife, and the security guard were appalled by miss Lopez's lack of consideration and awareness of her surroundings. Miss Brianna saw that and suggested that she would help my wife first and then miss Lopez. I guess this wasn't satisfied with miss Lopez rude demeanor as she left fuming. Now that I saw the 1 star review from miss Lopez so I feel a need to explain the situation from my side of the story - a complete story of what happened regarding this incident.Overall, I think this location does a great job helping customers. I am not a Chase customer, but I am now considering about opening an account here due to their professional services, customer services, and cleanliness of the place.
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February 2024 by Melissa Lopez
I was in line and this girl who works Briana decide to cut me off out of line and help another costumer...I'm a chase costumer and I deserve the same respect , according to her I was not important .. this chase is gville sucks..
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February 2024 by Hollyn O'Brien
nothing works!! drive thru atm and the chip reader that lets you use the atm. Pointless
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January 2024 by User Service
Garbage branch. Literally nothing works. Wanna use the drive thru ATM after hours? Too bad, better hope you’re one of the 1 out of 100 people it usually works for. Im not over exaggerating when I say it’s been broken for over a year.But at least you can go inside, oh wait! That feature is broken as well.After 5PM this bank literally becomes nothing but a landmark.
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December 2023 by Veruska Granadillo
I was told twice by different people that I would get a call back to follow up on my case (first time back in October, then November) and surprise! I’m still waiting. There’s a handful of employees that are literally useless, just there as a waste of oxygen to be honest.
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December 2023 by Jesus
I never leave bad reviews on anything but today I had the worst service I’ve ever had. Came in looking for help and a sloth would have probably been more helpful. Thanks Savannah !
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November 2023 by Ethan Liu
lazy people work here…
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November 2023 by Lady Toya McCracken
I am a new Chase business member. I went into the branch for some multiple needed assistance. The young lady that sits to your right as you walk in. I believe her name is Brianna or Breanna.
She displayed excellent customer service from her greeting me, until my exit. I have worked in customer service for well over 30 years and I believe in excellence. Whenever I have a great encounter, I feel like have to brag on them! Well, I am here to brag on Brianna's excellent customer service. I felt confident when I left,
she solved my problem with no hesitation, and she made me laugh! I know every day isn’t perfect but it’s people like her that contribute to make our days perfect! I felt accomplished and I was able to go about my day In no time. Thank you Brianna! Keep up the excellent customer service; It is needed and truly appreciated
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November 2023 by justin m
ATM inside is inaccessible after hours and the drive thru ATM doesn’t work 90% of the time
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November 2023 by Desmond Eilam
Very unprofessional bank and Un-American
