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November 2023 by Jeff Valentine
My truck broke down traveling home on I-75. AAA recommended towing to Carrsmith, which I did. When I arrived, I was greeted by Charles the service manager. He was very professional and explained to me in detail the tests that would be performed to diagnose the problem. I left to have lunch, and was texted & emailed from Charles throughout the day with updates on my truck. Charles was amazing, and considering the amount of work that was needed to repair my truck, it was repaired in a timely fashion and I was able to get home later that day! I highly recommend Carrsmith to anyone needing auto repair or service in the Gainesville area!Service: Engine repair
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October 2023 by Video Source One B.
Older gentleman at front counter, ranted to me about Trump and how suspect are liberals...Mind you, I did not initiate or engage...I wanted a quote for an exact action, replace alternator...I was told, our customers drop off the keys and do not ask for quotes....I slowly walked backwards out and left....avoid this place...
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October 2023 by Jeff Phillips (Jeff Piano-Bass Pedals)
I have had a number of problems with my tires balancing on new wheels. Went here on recommendation and I had also found out they have a road force balancer. This is the only way to fly. The Balancer found out that I have what is a slight defect in two wheels. That said, what that balancer does is amazing. Charles was my tech and and excellent. Considering what this balancer does, and the pains they go through to figure out what’s going on with your tires and wheels, the price is exceptionally reasonable. Thanks.Services: Tires
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October 2023 by Suk-Hyun Hong
Honda service center said they don't know the cause of the failure. Carrsmith fixed it easily. Thank you.Service: Electrical repair
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August 2023 by Missy Mastroianni
Ray and Charles were knowledgeable and very thorough when diagnosing my car after it broke down. They were quick to repair the primary items and suggest the next important repairs in priority order of safety in a caring non pressure manner. They shared the damaged parts for my knowledge, prior to disposing of them. The cost was very fair and reasonable and turnaround time was great.I like the text/email updates which kept me in the loop.If I lived in the area, they would become my regular go to for maintenance.Services: Tires
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July 2023 by jim carr
The best and most professional service I have received in many years! Charles and his team were able to repair the electrical problems with my Ford F-150 that the dealer was not able to diagnose. I love the way they keep you updated and explain the process of diagnosing your vehicle... including photos!Service: Electrical repair
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May 2023 by Jack Kulas
Carrsmith does a really thorough inspection of your vehicle. Then they text or email the results, and then discuss with you what they've found and how critical each item is. They then recommend service, which you can approve or delay as you see fit. I've been happy with their service for many years and highly recommend them to anyone with any make or model vehicle!Services: Electrical repair
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May 2023 by Cindy Garcia
Very good about keeping me informed of the process. I feel confident that my car is in tip top shape!Service: Auto engine diagnostic
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April 2023 by Vanessa Myers
While returning home from Disney, my 2017 Nissan Maxima started to break down. We were still 4.5 hours away from home. Instead of paying the four figure fee to have it towed home, I decided to try and have it fixed nearby. AAA recommend Carrsmith. We were just a couple of miles away so I slowly made my way there. I’m glad I did, they were AWESOME!! What I initially thought was an issue with bad fuel turned out to be a dying fuel pump. They showed me detailed diagnostic results that correlated with everything I was experiencing with my car. My son and I had our dog with us and and they welcomed her inside (out of the heat) while we waited. The waiting area and restrooms were very clean and comfortable and we were welcomed to help ourselves to water, tea and coffee. Everyone was really friendly to us and our dog, Violet. It was towards the end of the day so we stayed in a nearby hotel. The next morning, they got the new fuel pump and fixed my car. They did a thorough check up, replaced my out worn windshield wipers with premium quality wipers and got us safely on our way home. The wipers really came in handy because we ran into a lot of heavy rain on the way home. I highly recommend Carrsmith, whether you’re local or having car issues while passing through. Ask for Charles,…he’ll make sure you’re taken care of.-VanessaService: General repairs & maintenance
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February 2023 by Phyllis Thompkins
My 2008 Infiniti G35 was towed to Carrsmith after being worked on by another well known place in Gainesville. Charles assured me that they would find out what was going on with my car and take care of it. He would text and email me throughout the process to keep me updated. They're very kind and Professional at Carrsmith. I would recommend them to anyone who's looking for an honest and caring mechanic shop. My car is running perfect. I would like to Thank Everyone at Carrsmith for a Job Well Done. You're the Best
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February 2023 by Sid McKissock
I have always found Carrsmith to provide an extremely reliable and professional service. Their customer service and automated progress system is second to none, and they always provide honest and detailed advice as to any servicing or repair needs. I highly recommend them!Services: Auto brake replacement
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January 2023 by Chris May
Crooked as hell. Not only was that 8 minutes of my life I'll never get back being interrupted, belittled, and "mansplained" the extended timeline of a land rovers origins, but the employee I spoke with refused service for an appointment for a basic diagnostic test. Shortly after, my partner called and the employee said it will cost $500 "just for him to look at it" and "most customers don't ask how much it'll be they just drop the keys off and pay".I've had my land rover successfully serviced at multiple establishments in Colorado and Jacksonville, respectively. Never before in my life has someone hands down, verbatim, refused service over the phone in such a brash and disappointing manner of professionalism. I'd shop around prior to wasting time, money, and energy. They'll never retain any business with that lack of decorum. Good luck!
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January 2023 by Christina M.
Crooked as hell. Not only was that 8 minutes of my life I'll never get back being interrupted, belittled, and "mansplained" the extended timeline of a land rovers origins, but the employee I spoke with refused service for an appointment for a basic diagnostic test. Shortly after, my partner called and the employee said it will cost $500 "just for him to look at it" and "most customers don't ask how much it'll be they just drop the keys off and pay". I've had my land rover successfully serviced at multiple establishments in Colorado and Jacksonville, respectively. Never before in my life has someone hands down, verbatim, refused service over the phone in such a brash and disappointing manner of professionalism. I'd shop around prior to wasting time, money, and energy. They'll never retain any business with that lack of decorum. Good luck!
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December 2022 by ANITA Barber
My Volvo was towed to Carrsmith with brakes locking up and random messages coming up on the screen. Charles contacted me as soon as he made the initial inspection and kept in touch throughout the entire diagnosis and the ABS failure repair process. We have never experienced such excellent communication and service from any business. They are very knowledgeable and professional. I highly recommend Carrsmith to anyone needing auto repairs.Services: Oil change
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October 2022 by Joseph Brouillette
Very professional and personal. Ray and Charles took care of my daughters 2014 Jetta that had a wheel sensor issue. After going to the local dealership and being bullied for unnecessary repairs, we found Carrsmith and couldn’t have been happier with the service. Ray the owner and Charles were fantastic. They run a top notch service business and I would highly recommend them.Service: Electrical repair
