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March 2024 by Jay Karl
A tree fell on muh truck. After taking it to caliber it's like it never happened.
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February 2024 by Teresa Hodge
I took my Tahoe here after being hit by another vehicle… the staff was very professional and helpful with getting a rental while my vehicle was in for repairs. The whole process consisted of about a week and a half. My vehicle looks brand new! Will recommend them to everyone I know!!
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January 2024 by Janraff Lim
Keith and Brian were awesome. I highly recommend Caliber Collision to anyone looking for auto body shop repair. Very professional and easy to talk with, they update me all the time and make everything easy for me.
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November 2023 by Cameron Anton
great experience. very friendly staff.
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October 2023 by Courtney Dekle
I’ll start by saying highly recommend. Gracious and helpful team. Recently my headlamp bulbs went out and they are a bear to replace and aim properly. I have recently moved outside of the Gainesville area to a much more rural location. I tried to find someplace local to replace them. The place I found local replaced the bulbs but told me the poor aiming of them was just an optical illusion— they were aimed at the ground. I had no luck finding anyone local that could get me in to adjust or “had the tools needed” to adjust them properly. I decided to go back to Gainesville and see a technician who had helped me before with this. I learned he worked at caliber which I understand is not where you would typically go for this concern. The tech I knew was not there but the team who was were all happy to help. Not only did they make sure my headlights were aimed correctly, they buffed my lens cap. We went to pay and they declined. They said “we are happy to help and you shouldn’t pay twice for a job that should have been done correctly “. It seems so small, but in a rural area with little to no street lamps, this has eased my mind more than they’ll ever know. This is the team I would want in my corner.
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October 2023 by Narayah
I called in to ask about the warranty for my car getting fixed through Insurace and they put me on hold then hung up on me.. got sent to voicemail. I called several times after with no answer and then I wasn’t even sent to voicemail. It just kept ringing and ringing for 5mins straight. Avoidance is a huge red flag!????
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October 2023 by Elizabeth Marr
The worst business ever! I brought my truck in due to a tree falling on it, and my insurance was paying for it. The communication is lacking, I had to call each week to know the status of my truck. One person would tell me one thing, and another person would tell me something different. It went in May 3rd , I didn't get it back until July 18th and things on my truck weren't even done. There is still damage that wasn't completed, they left garbage in the bed of my truck, which they claimed that they washed it. My bed liner was cut, damaged, and screws were missing. Side trim is damaged and falling off, under the truck where the tree was stuck was never replaced. I might as well just take a loss if I did bring it back in more things would be damaged. They just got $15,000 from my insurance company worst business ever.
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October 2023 by Brian Castanheira
Came in to get a repair on my tail light. Cameron made the process easy and stress free. Staff was friendly and efficient.
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September 2023 by Alison Florez
The worst experience of my life. Another person crashed our car. State Farm insurance told us we had to take it to Caliber Collision, we did that and they took a long time to return the car to us. When they 'finished" there were missing parts, it had things that were not working and that were ok even after the crash. Car made a noise when we turn right and left. I called the manager, she said she would take care of the situation and put what was missing, a piece was missing in the front part. She never called. I spoke to the new manager a month ago and she said she would take care of that she never called me back. I had to take the car to another shop and pay for a job that Caliber Collision didn't do right. It's a scam, dishonest and irresponsible people.
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August 2023 by Caryn Jones
I was initially happy with Caliber's work until they failed to complete the job on time. Their communication is great if you're a happy customer but once there's a problem, they avoid any contact.
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July 2023 by JP Alleyne
After being rear-ended, we sent our car to Caliber Collision for repair. Even though there was no visible body damage to the car, we took it in just in case. It was supposed to be no charge, since we were not at fault and the other party's insurance company will be paying for it.It took Caliber Collision about 3 weeks to "repair" the car, and when it was returned the engine check light was on due to battery/ electrical issues, my infotainment screen kept on resetting, as well as other minor electrical issues that were not present before. When I brought it back in, I essentially got a 'there was nothing we can do...stuff happens' response. They said they would check if they could get the insurance company to pay for it and just never got back to me. I had to pay out of pocket to go to the dealership for diagnosis and solutions for the issues. Caliber Collision management refused to to pay or take responsibility for these problems that clearly occurred while the car was in their care.Overall, an EXTREMELY NEGATIVE experience. We left this situation feeling as though we were better off not taking the car in at all.Service: Body & Trim
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June 2023 by Theresa Wheeler
This Caliber Collision location is AMAZING! They worked with our difficult schedule for drop off and pick up and they communicated super well. They were so accommodating and the friendliest group of people ever. We were so happy and pleased with their work and their customer service. We would use this location again, and I HIGHLY recommend for anyone needing collision repairs!
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May 2023 by Tobias Pardue
Caliber received my truck on February 3rd, took 6 weeks to determine that they needed to move it to their other location, to begin repairs! On March 12th, I authorized it to be transferred to Tri-County, since nothing was happening!Immediately, I began receiving repeated requests for a positive review….here’s your review: Absolutely useless! All Caliber did was extend the repair time by 6-8 weeks, and accomplished exactly zilch! Maybe others have had good experiences with this place; disabled people apparently aren’t allowed to be in that group. Terribly disappointed, and strongly recommend Buchholz, instead. The difference between Buchholz and everyone else is night and day; most especially this place, and Tri-county Collision, in old town.If anyone doubts the veracity of my review, please email me for screenshots of communicae between myself and Caliber/Progressive.(myfullname@gmail).
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April 2023 by Jonathan J
My vehicle was backed into in a parking garage and the person's insurance sent me to Caliber. Everyone here was really kind and considerate. They explained the process well, the inspection was prompt, and they scheduled the repairs in a timely manner. The repairs were completed sooner than estimated. The results look good and I am interested in getting some non insurance work completed on my vehicle by Caliber.Services: Painting
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December 2022 by Tamara Janelle
I had the best experience getting my vehicle repairs completed at Caliber Collision. I had the pleasure of working with Jordy, who was very knowledgeable and she communicated with me every step of the way regarding the status of my vehicle repair. I greatly appreciate her outstanding service and the wonderful work of the whole Caliber Collision team. Also, the ladies in the front office were also a complete joy!If you need work done on your vehicle, you can trust Caliber! You’ll be in good hands.Services: Body & Trim
