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October 2023 by Jerry Touchet
I am extremally happy and satisfied in the service, they went above and beyond in taking care of my wife's jeep. After an issue arose in the warranty repair. I would suggest strongly in there auto repair service and pleasant to talk to, and the do warranty work... will definitely be returning for any future repairs.
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September 2023 by Ian Calsam
I recently brought my 2022 Acura MDX in for service to the 39th avenue location. Kayla at the front desk was absolutely amazing! Not only did she call me prior to my appointment to get more information, she took care of my vehicle in an extremely timely manner.I highly recommend this service shop as every time I’ve been in my experience has been great! Thank you all so much for everything that you do it and make people feel safe and assured that they’re not getting taken advantage of when they go in to the repair shop.Ian CService: General repairs & maintenance
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September 2023 by Amanda Trask
They got me in and patched up my tire quickly; my tire was as good as new! As an added bonus, they gave me a second opinion on some needed repairs; I only needed a few of the repairs the dealer tried to have me schedule and they offered better pricing and videos of the repairs I needed so I knew what was going on with my car. Truly, they're amazing...and the GM is awesome.
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July 2023 by It’s the octopus show :/
I can’t begin to express what a lifesaver this location was! I got a quote from another popular repair shop for nearly $3000 to fix my AC. I immediately called Kayla at Auto ER and she told me to bring in the quote and they would give me a second opinion. I originally meant to bring it in on Monday but work was hectic so I called this morning desperately hoping they could squeeze me in and they said “NO PROBLEM!” I dropped my car off at 11 AM and not long after, I got a call/text/and an email with the updated quote for less than HALF of the other quote I got. I approved the repairs over the phone and was offered in-house financing that wouldn’t require an inquiry on my credit report. Another win! I was qualified in under 5 minutes and these ANGELS had my car fixed and ready to pick up before I clocked out at 4:30 PM! I never write reviews but I sincerely recommend this location to everyone who will listen. The staff is great, the customer service is A1, and the work is thorough and reliable. As a woman it’s nice to know I can rely on a repair shop that isn’t going to try to bleed me dry just because I bleed once a month haha
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July 2023 by Amy Ridley
It is always a pleasure to business here. The workers are friendly and provide quality service. If you have an auto emergency or need a checkup, take your car to Auto ER.
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July 2023 by Roger Jones
A great place, Amanda at the front desk and everyone in the shop. Honest and upfront. Simply Good People.I was in a real bind while traveling up I-75 they seen it was something simple got me back moving again. Thanks Again.
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June 2023 by Melody Morales
I got my car towed to this location because it had the best ratings and was AAA approved and I’m sick of getting scammed by car shops. After receiving the quote I discussed any opportunity of price matching with them and they gave me such a fair price for the added benefit of a 3 year warranty unlike the place I was comparing it to. On top of that, after replacing the part that was broken they called me and let me know the car wasn’t quite making the right noises. I got scared that I was going to have to pay a fortune. Turns out there was a 15 amp fuse where there should’ve been a 10 amp fuse. They switched it, no extra charges and waived the diagnostic fee for good measure. Picked up the car and it’s running great! First time I’ve ever driven away from a mechanic feeling confident in my vehicle. As a female college student I can’t emphasize enough how important it was to me that I was treated with respect and dignity. Really appreciate the thorough work here and I will be coming again in the future (hopefully, for routine work and not a car that won’t start).Service: Vehicle Inspection
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June 2023 by Andy Mel
Saved the day. When our tire blew out and ripped off the entire bumper Auto ER saved us. Within an hour or so of calling Kayla had acquired the tires we needed and got us in the shop. Upon arrival the place is busy as can be. Always a good site. They got our tires replaced and Kayla even brought a chair from the back for me because the whole lobby was full. Applaud all of the people in this shop for going above and beyond for me and my family. I highly recommend this shop. Thank you!
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June 2023 by Nic S.
I took my truck here only to be told after a diagnosis test for $ 250 bill that I needed a new engine, but when I came to pick it up to my shocking surprise to see loose parts all over the engine and she expected me to pick it up like that because I need a new engine anyway. So, I had to ask to have everything put back the way I gave to them. My first and last time here, so, big mistake.Horrible customer service.
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April 2023 by Debra J
I am thrilled that I found Jonesville Auto ER! My Mercedes stopped blowing cold air, so I was frantically looking for a repair facility that could help. Auto ER showed up in a google search, so I called and spoke to Kayla. She was amazing! I dropped it off within the hour, and within three hours it was repaired! The mechanic and Kayla were great! This place is my new "go to" repair shop; I can't thank them enough!!!!FYI...they sent me a link after the service with a full inspection of the car and suggestions for my next service. That is more than the dealer does and a whole lot less expensive!Service: A/C installation & repair
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April 2023 by eli collins
Great customer service with a smile, me and my son own Boone Welding. We love doing business with the class act establishment!
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April 2023 by Softball Chick
I will be returning for all of my cars needs. This shop is great and I was very pleased with the service. The manager Kayla was so nice and made sure all my needs were met. Auto ER is the best auto care company in Gainesville!Service: Engine repair
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March 2023 by Colima Acevedo
This place is one of the best in Gainesville. It was recommended to me and I definitely do not regret coming here. I got an oil change and was in and out in just under an hour. Not to mention I called the day before for a last minute appointment and they got me in the next day. The staff is kind and professional. Very easy to talk to and don’t try to push sales on you. Not to mention you get a text update letting you know who is working on your car. I am overall a very happy customer and will be making this my place for the foreseeable future for any concerns that come up regarding my automotive care.Service: General repairs & maintenance
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March 2023 by austin collins
This shop was absolutely awesome ! 5 star Service , Attitude , Knowledge , and most importantly Customer Service . Kayla and her team at Auto Er are definitely above average ! I will definitely be going back !Service: Vehicle Inspection
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March 2023 by LifeeWithAaliyah
This shop is amazing ! I came to get an oil change and they were very quick about it , Well-respected and very organized . 10/10 recommend.Service: Oil change
