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September 2024 by lyn bingham-cox
They take care of my vehicle like family. From Rotating my tires to oil change even checking that cabin filter. Friendly, Fun and Efficient
I am glad I have an Auto ER near me. They make appts with no delays!!!!
Thank You Auto ER from the manager to the mechanics who really care!!!
... Lyn BinghamCox
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September 2024 by Alek Hartzog
They are always so organized and competent - I know they're not going to waste my time
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September 2024 by Peggy Stone
I had my vehicle in for a transmission service and was pleased by the way I was treated. It was done in a professional and timely manner. They also did an overall inspection of the vehicle and advised me of some issues they found which would need attention in the near future. I feel that they had my safety and best interest in mind.
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September 2024 by Toni D
Auto ER was set up by my CarMax Care but they were fast, efficient and very reliable. My vehicle was diagnosed and out in under an hour time. Would definitely recommend getting your vehicle serviced by Auto ER.
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September 2024 by Pat Trippe
Great people and on time! I love that they do not try to upsell me they involve me in what they find and give me options. Easy to get appointments and not waiting hours just for an oil change.
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August 2024 by Dustin Richardson
Sadly, I had a really disappointing experience with this garage. I had heard good things from my neighbors and the place had good reviews.
I took my Subaru Crosstrek in for issues with my A/C. I figured the vehicle just needed a A/C evacuation and recharge. Initially, I was disappointed on the time it took to have the vehicle looked at. I had scheduled an appointment online first thing in the morning but when I came in they estimated that it would take 3-4 hours for the vehicle to be looked at. I shrugged that off, headed home and waited to hear from them. I got a call about 4 hours later where they told me I needed a new compressor, as well as, new brake pads on the rear of the vehicle. The compressor was roughly a 2000.00 fix. They told me my compressor was leaking and couldn't give me a reason that this would occur other than wear and tear. I asked to have the A/C evacuated to see if it would help at all and I agreed to have my rear brake pads replaced. Following the evacuation there was no difference in the A/C performance and I noticed something that felt off when I braked.
I ended up taking my car into the dealership about a week later for a second opinion. First off, they let me know the break pads were incorrectly installed (essentially put in backwards). I had that fixed at my expense. With my A/C, they found the unit just needed to be evacuated. They found no issues with my compressor and no leaks in the system. 40 minutes later my brakes were good and my A/C was blowing ice cold.
At best they were incompetent, completely misdiagnosing an issue and failing to complete repairs correctly. At worst, they attempted to cash in on an unneeded repair. I would highly caution anyone going to this shop based on my experience and if there is a repair that appears to be massive upsell I'd recommend taking it to another shop for second opinion.
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August 2024 by Clay Morgan
Very helpful and friendly. Have been going there for over 20 yrs. They explain everything to where can understand. Logan and Amanda are great
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August 2024 by John Taylor
Auto ER is great, Sals is our go to place, they always take care of us.
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August 2024 by John Wojcicki
Good service, good price.
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August 2024 by Joseph Mera
Needed to get a tire patched and get on the road and was the only place who wasn’t going to make me wait hours. We’re very professional and did a great job repairing my tire.
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August 2024 by Holly Combs
Amazing! Had my car towed for Hyundai Gainesville to them night and day with prices New started and tires! Will use them again. :)
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July 2024 by Christy Giuliano
Logan is the most honest and genuine person. Even though my car’s issue couldn’t be fixed, I left there feeling completely satisfied. I was given alternative solutions to the issue. I would recommend this Establishment to everyone!
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July 2024 by Tom Barbera
Great Customer Service. My First experience with Sals Auto ER was great. I was having engine skipping issues. They took extra time to rule out other issues before fixing what appeared to be the primary issue. They didn't charge me extra in trouble shooting. The Staff are very nice and are very knowledgeable. You can tell they enjoy solving problems. Those are the type of people you want working on your car.
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July 2024 by Scott Crosby
Prompt service, good price and helpful staff.
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July 2024 by Laurel Carter
I had an appointment to get my oil changed and the entire staff was amazing kind and attentive! They did great with my car and the facility is super clean!!!
