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November 2023 by Sharon Jertberg
I always go to Auto ER on NW 6th St. for oil change & they check your car over & give you great info on your car of things you need to be aware of that might need repaired or replaced. They can help you with maintenance on your vehicle. For example they noticed my battery was not performing well & let me know, I knew this was true because I had left a light on in my car & ran the battery down. Thanks ER for keeping my car running well.
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November 2023 by Jennifer Johnson
I had a nail in my tire and was losing air fast. Although they were slammed Dustin managed to fit me in and I was taken care of before my trip to NC. Everyone is always professional and kind. Always a great experience!
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November 2023 by Indy Lo
Blown away by this team. Almost hesitant to review so this place stays a hidden gem.Firstly, Adam and Dustin at the desk are warm and funny people. They immediately set realistic expectations and quickly gave me the earliest time slot, which happened to be the next day.After I returned, they were quick to intake my electric vehicle and point out the difference in the tire (mine had foam inside that had to have a section removed to fix the flat tire).The mechanic was friendly and even showed me the nail that he pulled out.Lastly, I feel like the prices here are really good, but in reality they care about being fair and wanting to have you as a return customer. So rare to find this today.Thank you Auto ER team, and I look forward to coming in for a fix next time.
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October 2023 by Quela R.
I'm extremely disappointed to write this review, but the lack of care I've received at this Auto ER is shocking to say the least. In short, I visited this location over a month ago (in person, mid-September 2023) and spoke with an individual named Dustin about getting a quote for a sun visor repair on my vehicle. Dustin photographed my car, took notes, gave me his card, and said they would give me a call after their technicians estimate the cost. Days went by... weeks went by... in fact, here's a list of all the times I reached out to check-in on the status of my quote after the initial visit:09/20: I reached out because I hadn't heard back yet. 09/28: called again...10/03: and again...10/06: and... again... 10/13: This time I spoke to someone named Adam (who I had spoken to on at least one phone call before), who said that Dustin had deleted the photos of my car and that I needed to send my VIN and new photos of the damaged sun visor if I wanted a quote. I gave my VIN over the phone, and sent Adam a text with new photos of the damage (as requested, at 5:13pm on Friday, October 13th).I then waited until Thursday, October 26th to call again. This time, I spoke with someone who informed me that Adam and Dustin were unavailable. He noted that he was a technician who worked at a different location usually. I politely left a message with him (to pass on) that I was unhappy with the lack of service, and that I would like a resolution for this situation. I requested a call back from management by EOD the following day (10/27).It's now the following week (10/30), and I still have yet to hear back from anyone. Although everyone I spoke with was very nice, I couldn't even get a quote after 1 in-person visit, 6+ phone calls, and a final phone call with request for resolution. I feel like my time has been wasted, and that I must not have been important enough to even offer a quote to. Save your time and effort - find somewhere that cares about its customers.
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October 2023 by Rin Ruthless
After my first visit I haven’t been anywhere else. Dustin explains everything in a thorough yet understandable way, trustworthy and honest. Helpful and friendly even when they’re busy and the snacks and drinks are a plus as well. I always recommend them to friends and family.
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October 2023 by Village Porch
So I was traveling from South Florida to Asheville, North Carolina and I stopped in Gainesville for the night and I unfortunately woke up to a almost completely flat tire. I asked someone if there was a place that was close, and they recommended the Auto ER, which I proceeded to go to as I had just enough air to get there. Although it was clear that they were very busy, I explained to Dustin that I was on my way to NC and would appreciate anything he could do. Without hesitation, he asked me for my key and said that he would jump on it immediately.As the owner of a few businesses that has employed hundreds of people, I must say that the level of excellence in the way they treat their customers is unparalleled. In today's day and time, the ability to find a place where the attitude is exceptional and there are actually hard working employees is very difficult to find.The work performed by Eddie was also top notch, and he was very enjoyable to talk with.Although this is a for private business, it was clear to me that they found it very important to deliver a top notch experience, and not just make a sale. As a matter fact, they recommended that I go the cheapest option available. I would, without any hesitation at all, highly recommend this place.
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September 2023 by Amanda Trask
I was in and out for a patched tire and got second opinions that gave me some serious peace of mind. It was fast, affordable, and they were friendly. 5/5.
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August 2023 by Annette Hall
Super friendly and go above and beyond every time. Thank you Dustin and staff for taking the extra time to keep testing my car to track down the intermittent problem it was having. Dustin and staff always takes the extra time to show you what is going on with your vehicle and keep you informed every step of the way. We will keep sending you our cars and really appreciate the service and extra care! Blessings!
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August 2023 by Patricia Williams
Wanted to give a shout-out to Auto ER on NW Sixth St Gainesville. They are amazing. Kind, professional, and knowledgeable. I needed a bit of “extra” explanation on my tire issues and I was treated with patience and respect. The front office managers and the guys in the in the repair bay did a terrific job. Thank you!!
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June 2023 by Examiner 007
I’m so Greatful for the team at Auto ER. I had a tire leak and needed a repair that afternoon so I wouldn’t have to take time off from work and the Mgr got me in and out in an hour or less. The folks are really nice and truly are Car Guys. I’ll go back next time for sure. If you want old fashioned great service then you should check em out. BTW. They support the Fl Gators ? and that’s how I found them.
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June 2023 by Sanja May
Great shop and the store manager Dustin Littleton does an amazing job letting you know about your vehicle being a lady it's hard to find a shop you can trust that won't have you buying parts higher than you need or paying for stuff that can wait until you have more money but telling you it has to be fixed now. Dustin shop is our trusted place to take your car lady's ?? and if you go be sure to tell him how great his shop is lady's. FYI, he sent pictures of the part being replaced or whatever his shop repairs. Thanks to the whole shop, you guys ROCK
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April 2023 by Natalie Wilder
Our family used to use the tire business that was at this location on 6th street for years.I highly recommend Auto ER….I would give Dustin Littleton10* if I could!I had a nail in my tire and Dustin the store manager was amazing!! He explained the process in full detail and was extremely helpful and went above and beyond what I expected!!!He is very knowledgeable and I can tell he truly enjoys his profession and really cares about customers which is very hard to find these days!!!I will defiantly be returning for all of my maintenance on my vehicle.
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April 2023 by K C
Adam, Dustin and Orlando were fantastic! Super friendly and knowledgeable. They were able to help me out quickly with a tire issue and while waiting we discussed what needed to be done sooner than later, & got a couple quotes. As a woman, who has some knowledge in vehicles, they respected me & my existing knowledge base and educated me in the areas I was unfamiliar with. Most shops I have experienced, not all, only see $$ and try take advantage of women. These guys were great and felt like old friends by the time I left. I will be back for more services for sure!
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March 2023 by Michael Beason
The manager at the 6th Street location, Dustin, has been taking care of my cars for almost 5 years now, first at the High Springs location, then at the NW 6th Street locations.He has given great, reliable service, and I trust him. His guys know their stuff. And the one time there was a follow-up problem he dealt with me fairly and cheerfully.Made a loyal customer out of me!
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March 2023 by Debra Mongiardo
Everyone here is so nice and helpful. My air was low in one of my tires and Eddie, Adam and Dustin were so quick to resolve the issue with very little wait time. I left there with a fixed tire in no time flat (pun intended). I am a very happy customer. Fast, friendly and efficient service! Thanks you guys!!!!