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September 2023 by Jane Thomas
The whole experience at Audi from sales to service is exceptional. I brought my car in for regular service on a Saturday, all was good and then two days later I rolled in with a flat tire that had just happened. They really took care of me then, gave me a place to store my lunch since I was on my way to the doctor. Had everything fixed and ready to go when I got back and then gave me snacks. Great customer service which resulted in much less stress for me ?
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August 2023 by Kellie Thomas
Our buying experience was fantastic. Tom was a pleasure to work with and since we were coming from Jacksonville helped to do a lot of it remotely. He fulfilled all promises. We would highly recommend Audi Gainesville.
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August 2023 by SUZANNE DE CHAMPLAIN
I am so delighted with my new Audi Q7. It seemed like a very long wait after placing the order. But it was definitely worth it! Audi Gainesville made the entire deal a pleasure. I love driving my new Q7. Thank you Audi Gainesville. Your sales and service teams are the best!
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August 2023 by Elias S
I love my new A4, I would like to thank Thomas and the whole Audi Gainesville staff. Thomas made the whole process seamless, and gave me time to make sure this was the vehicle I wanted. He was quick and attentive to answer my questions. I would recommend anyone thinking of buying from an Audi dealer to drive the extra hour or two, and visit Audi Gainesville. Their smaller size allows their team to take their time with you and make sure that you’re satisfied. I will definitely be returning to Audi Gainesville for my next Audi in a few years.
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August 2023 by Chad Mathes
Awsome staff Shane got me to go there for this golf cart and Thomas for all help. I dealt with the GM and sales manager, and all were so helpful. I will send all my friends here
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August 2023 by Jacob Freeman
Mariana was super accommodating and professional. She helped arrange a last minute service appointment for my RS5 along with a very nice loaner Audi while my car was serviced. The technician that worked on me my vehicle provided a very nice video outlining the issues with the car and the necessary fix for each. The work was done within a day and before I knew it I had my car back. I was extremely happy with the service I got at Audi Gainesville and recommend without reservation.
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August 2023 by Laura Butler
I had a great experience when i schedule my oil change and came in for it. My only issues was I asked what the cost of the oil change is beforehand and no one called me back to let me know. I asked if someone could reset the lane change because somehow I turned it off and it wasnt done. I forgot about it until I got home. Otherwise i got a nice video from my visit about my Audi and the condition of the brakes and tires.
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August 2023 by Clayton Salome
Thomas Rabe was awesome! When I tell you this is the best buying experience I have ever seen or experienced, this was smooth. When we met Thomas we told him we were looking for a car for my wife and told him we were looking at the Q7 and the Volvo and Jeep comparable models. He walked my wife through everything very slowly to make sure she got the hang of everything. He was very patient. Took us about a month to decide, we went in with our order of the car we wanted to build, he submitted it all and then we waited. He kept us apprised of the status of the vehicle every step of the way. When we arrived to pick it up it took all of 45 minutes to review the car, sign the paperwork, and leave. You can’t beat that kind of customer service or experience. Will keep going back to Thomas for future vehicles we purchase.
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August 2023 by Patrick Koster
I was in Gainesville for a UF tour with my son and we encountered a tire vibration issue while driving on the highway there. We live three hours away and needed this addressed ASAP in order to return home later in the day. The dealership service rep Mariana graciously had us drop off the car for repair without an appointment and service manager Rob gave us a ride to campus so we didn’t miss our tour. Awesome service - thank you for everything to make things right!
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July 2023 by Anthony Deiorio
This dealership truly went above and beyond! When my AC went out, they got me in quickly and loaned me a car. They diagnosed and repaired the problem. They even recognized and applied an extended warranty for the issue. 3 weeks of work and charged me not a penny! I am truly indebted to Brad and his crew. Won’t take my car anywhere else!
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July 2023 by Harold Hutchison
Absolutely outstanding !!! Had car problems while on vacation. Found the Audi dealership in Gainesville, Florida. I was very fortunate for the breakdown to take place in this dealership’s territory. This happened on Thursday, June 23.BradIn the service department met me immediately and had me processed and the car in for diagnostic in 15 minutes within 30 minutes of arrival Brad had the answer to my problem. Unfortunately it was not good news. The turbo had failed and was not an easy problem to repair. I asked him for the best he could do as I was on the way home to Evansville, Indiana with two 18 year olds who were down for a college tour. He got parts overnight, worked with his technicians, kept me informed and had me on the road Friday afternoon.I cannot express the gratitude I have for Brad and by proxy for the dealership, the technicians and Audi as a brand.Thank you for an excellent job!!!Sincerely,Harold M Hutchison
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June 2023 by Ahmed Khattak
Incredible experience. Thomas went out of his way to make the deal happen for the 2023 Audi R8. Had a lot of moving parts - With other dealers the deal would have fallen through - not with Thomas. He made it all look so easy. Amazing communication. Never felt out of the loop. AAA+ dealer. Get in touch with Thomas if you need anything and he will make it happen
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June 2023 by tallygolfer
What a wonderful experience. This team is the best of the best. Handled all of the details perfectly over the phone. They gave me a great price and the deal was completely done before I arrived. This is my third Q7 and I love it. Gabby was my expert technical advisor and she was amazing. The entire staff is so professional and courteous. Thanks Gainesville Audi!!
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June 2023 by Jennifer Alzate
Customer Service at its finest! Always a huge thanks to Brandon for the attention and kindness he gives when bringing my car in for service @ Gainesville Audi. There hasn’t been a time that he wasn’t welcoming, positive, and extremely informative. Although bringing my car in for service is not ever the high light of my day, Brandon provides Five Star service each and every time!
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June 2023 by Abby Polce
Brad hooked me up at Audi with fast service and made it easy for me to drop my car off for a few days to get fixed. Working with Brad was stress free and he was very helpful. I would 10/10 recommend Audi Gainesville for service.