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January 2024 by Reinhart Lutz
Professional service. Friendly staff
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December 2023 by Barbara Ferguson
I drive to Colorado and back once or twice a year for last seven years. While out West I had to have my pickup towed out of the mountains down into town once after a friend replaced the front end for me. Probably would have cost several hundred (or more) if I didn't have AAA insurance. It's really the only way to travel and even commute locally with your own vehicle and still have peace of mind about it!Plus AAA is the only place you can get city maps nowadays if you are somewhere new and want to get the BIG picture lay of the land.Thank you for being there AAA!
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November 2023 by Ronald W.
I was using Geico insurance, and had come to Gainesville for auto in 2000. I was given various insurance quotes from the various insurance companies including State Farm. Everything was horrendous for these people to cover my cars. Then I had an experience that included home and car insurance with AAA. Where the auto insurance was usually for a six month period. AAA provided 1 year policies. I had the standard AAA insurance policy for a car emergencies since 1992, But I didn't know that they provided regular auto and home insurance. Then about ten years ago I found AAA provided Auto insurance and Home insurance. In 2014 I had a car crash in the rain and the damage to my car was about $1,400. The other car was not badly damaged. They covered it without any problems subtracting my $250 deductible. The house insurance was also not seriously significants. For both I paid last year $2, 400 this covered two cars with $300,000 insurance for two cars a 1997 Chevy 1500 van equipped with wheelchair lift. Also a 2019 Ford four by four truck 4 wheel drive. Also the house is a forty year old house in the county, but not the city. Will the latest hurricane damage in south of Ft. Myers and the recent hurricane Idalia wiping out Perry, Florida may make my home insurance even higher. I don't know. But so far my use of AAA insurance has been a very positive experience.
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November 2023 by Ryan Hackland
My parents and I are all AAA members and in the past I have waited maybe an hour for service 2 at the most. I requested service at 9AM. I didn't get service until almost 2pm. When I called Triple AAA they told me that the driver, not them were responsible for giving me an ETA. I never got an ETA TEXT. When the tow truck finally arrived, there was no indication it was triple a, no lettering on the vehicle, no uniform worn, nothing. Further more, triple A drivers are supposed to request an ID from whoever they were picking the car up from. This guy didn't even say hello and just started working the minute he showed up. When he finally got the car on the truck and we took off, on the way to the place he almost clipped two cars in front of us. When we finally got there he parked on the wrong side of the auto service place. We have been long time, loyal AAA members. Premier members at that, and this is the service I can expect? Thank God I wasn't in an actual emergency.
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November 2023 by Netajia
My fiancé has triple a we called at 4 to have his moms vehicle towed because of a flat tire they told us we would have to wait until about 7 they aren’t even here and it’s almost 8 o’clock we didn’t get an update on if the driver was in route because we were also told by one of the representatives we would get an update but we even called to speak to an actual person and they told us that someone was coming no one is still here . Such a disappointment
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November 2023 by Mona Cayce
AAA IS STAGING TOW CALLS: IT TOOK THE DRIVER 1.5 HR TO COME AND HE SAID HE JUST GOT THE CALL-HE HAS 30 TOW TRUCKS AND WASN'T BUSY. I WAS BROKE DOWN IN FRONT OF THE POST OFFICE DROP BOX FOR 1.5 HRS ON A FRIDAY AFTERNOON-I WILL NOT BE RENEWING
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September 2023 by Keith Pendrick
horrible service. My truck broke down off the interstate and I called for a tow. they said the driver would be there in about an hour. the driver never ever came. every time I called AAA said it was "expedited" and the tow would be there soon. they kept jerking me around and lying to me, saying a tow was on the way. after 5 hours I called a tow truck on my own and had to pay out of pocket. AAA then said the job was completed in the app. I was a platinum member since 2009 and it was a complete rip off. they won't even refund my dues for this year. I will never use them for anything ever again.
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September 2023 by Izzel Hayes
Always have been a great road side service business
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July 2023 by Krista Cantelo
Do not I repeat do not pay for AAA. They will take your money and never show up to help. I was a member for five years. Needed help on three different occasions. Needed towed off the interstate nobody came. Flat tire for 4 days nobody came or called. Then needed a tow. Nothing from them for 3 days before I paid myself to get it towed. Every time I called they would say someone is coming. Nobody ever showed up. Or called. They don't have enough tow companies working with them because they don't pay them. Was broken down on the interstate and nobody ever came. I would use anyone but AAA. They truly do not care about their customers.
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June 2023 by VV C
I just wanted to give a quick review to the best AAA partner Mr. Russell. He was very understanding and very respectful when it came to the cancelation of service. Great customer service! Thank Russell ?
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April 2023 by Brent Mcfield
AAA is the best! They helped me with my passport pictures! Being a member pays off!
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April 2023 by Leslie Brown
Has been helping me w/ towing, flat tires, lottsa stuff for years. I went in for help on renewing my passport. Discovered the do homeowners & cat insurance. My old ins. Co. Was insolvent (in Fla). I switched it to AAA. NOW I am looking for more ways AAA IS ON MY SIDE!!!!
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March 2023 by WXLF THE HEARTBREAKER
Terrible experience said they were an hour away at 2.30 it’s now 7 an I stay 30 minutes from Gainesville they keep saying he’s 30 more minutes away every time I call if u don’t want to do your job say so don’t play with people been a member since 2019 never again
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February 2023 by Alexander Brown
Unable to help me without my AAA card number which was locked in my car along with my keys which was the reason I was calling. Useless service
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January 2023 by J B
I dropped in b/c my login wasn’t working correctly. Three agents all came out to assist me. Very nice and helpful people working at that AAA branch. They welcomed me to Gainesville, I got a free Gainesville map poster and several AAA Knick-knacks. I think I’ll go in whenever any of my other Apps act up. ?