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May 2024 by K McP
Answer your phone
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May 2024 by Kevin Courage
Love my membership. Just knowing I have AAA resources driving along with me gives me piece of mind at a great value.
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April 2024 by Shelly Smith
A+ service, always there when you need them..
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April 2024 by Fitness & Friends with Dr. Bob Ruano
Second time in a year that someone in my family was left stranded by AAA…. And we’ve only attempted to used them twice?. They have basically become a discount program for theme park tickets. If you looking for that, you’re in luck. If you’re looking for road side assistance, look elsewhere!
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March 2024 by Nga Watts
The staff was very professional and efficient.
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March 2024 by Sheila Calsam
Went recently to pay our membership dues and to inquire about planning a trip to upstate NY. Our information was taken, and they said they would get back to us. Called on Monday this week, and they said they would send us the info via email no later than Wednesday of this week. Sadly still nothing. So I guess unless you're planning an expensive trip, they are not interested in helping you. What a shame since we have been members for such a long time. You would do better just to use Expedia ?.
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February 2024 by Carol Turner
Signed up for our very first cruise through this office. Not a good experience at all. The travel agent handling our cruise left and failed to pass on our information. We heard nothing for over 8 months. After we called and was told they knew nothing about it we were assigned to another agent. Unfortunately after we completed our payment we were misinformed and when I called for advice the agent didn’t get back to us because she quit right before our cruise departure. Unfortunately, my husband woke up violently ill the day before we were to leave so we could not go. We lost $1000 even after we were told AAA could arbitrate for us. NOT A GOOD EXPERIENCE FOR US AND NO CRUISE! WOULD NOT RECOMMEND THIS OFFICE!
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February 2024 by Rumiko Winston
Agent was very helpful and efficient!
I went there for issued international drivers Licence for up coming travel to Asia
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January 2024 by Reinhart Lutz
Professional service. Friendly staff
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December 2023 by Barbara Ferguson
I drive to Colorado and back once or twice a year for last seven years. While out West I had to have my pickup towed out of the mountains down into town once after a friend replaced the front end for me. Probably would have cost several hundred (or more) if I didn't have AAA insurance. It's really the only way to travel and even commute locally with your own vehicle and still have peace of mind about it!Plus AAA is the only place you can get city maps nowadays if you are somewhere new and want to get the BIG picture lay of the land.Thank you for being there AAA!
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November 2023 by Ronald W.
I was using Geico insurance, and had come to Gainesville for auto in 2000. I was given various insurance quotes from the various insurance companies including State Farm. Everything was horrendous for these people to cover my cars. Then I had an experience that included home and car insurance with AAA. Where the auto insurance was usually for a six month period. AAA provided 1 year policies. I had the standard AAA insurance policy for a car emergencies since 1992, But I didn't know that they provided regular auto and home insurance. Then about ten years ago I found AAA provided Auto insurance and Home insurance. In 2014 I had a car crash in the rain and the damage to my car was about $1,400. The other car was not badly damaged. They covered it without any problems subtracting my $250 deductible. The house insurance was also not seriously significants. For both I paid last year $2, 400 this covered two cars with $300,000 insurance for two cars a 1997 Chevy 1500 van equipped with wheelchair lift. Also a 2019 Ford four by four truck 4 wheel drive. Also the house is a forty year old house in the county, but not the city. Will the latest hurricane damage in south of Ft. Myers and the recent hurricane Idalia wiping out Perry, Florida may make my home insurance even higher. I don't know. But so far my use of AAA insurance has been a very positive experience.
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November 2023 by Ryan Hackland
My parents and I are all AAA members and in the past I have waited maybe an hour for service 2 at the most. I requested service at 9AM. I didn't get service until almost 2pm. When I called Triple AAA they told me that the driver, not them were responsible for giving me an ETA. I never got an ETA TEXT. When the tow truck finally arrived, there was no indication it was triple a, no lettering on the vehicle, no uniform worn, nothing. Further more, triple A drivers are supposed to request an ID from whoever they were picking the car up from. This guy didn't even say hello and just started working the minute he showed up. When he finally got the car on the truck and we took off, on the way to the place he almost clipped two cars in front of us. When we finally got there he parked on the wrong side of the auto service place. We have been long time, loyal AAA members. Premier members at that, and this is the service I can expect? Thank God I wasn't in an actual emergency.
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November 2023 by Netajia
My fiancé has triple a we called at 4 to have his moms vehicle towed because of a flat tire they told us we would have to wait until about 7 they aren’t even here and it’s almost 8 o’clock we didn’t get an update on if the driver was in route because we were also told by one of the representatives we would get an update but we even called to speak to an actual person and they told us that someone was coming no one is still here . Such a disappointment
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November 2023 by Mona Cayce
AAA IS STAGING TOW CALLS: IT TOOK THE DRIVER 1.5 HR TO COME AND HE SAID HE JUST GOT THE CALL-HE HAS 30 TOW TRUCKS AND WASN'T BUSY. I WAS BROKE DOWN IN FRONT OF THE POST OFFICE DROP BOX FOR 1.5 HRS ON A FRIDAY AFTERNOON-I WILL NOT BE RENEWING
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October 2023 by Michael Scarborough
Was a very long night!
