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August 2023 by Angela Midyette
Terrible customer service. They messed up ringing me up 3 times and were super rude about making me get out of my car TWICE after they caught their mistake with my toddler. I don’t know if both workers were having a bad day, but they were acting like I was the inconvenience.
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July 2023 by Erin Desjadon
Love stopping here - always great customer service!
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May 2023 by Alex Pattersona
I had an amazing employee, Allie, who helped me while heartedly with all my questions and concerns. She was extremely knowledgeable and seemed like she genuinely cared about my pets and their needs. She even wrote me a cheatsheet on what I should do to best help my fur babies. Thank you, Allie — I really appreciate the help! :)
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February 2023 by Logan Porter
Great prices and always have animals to buy
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December 2022 by natasha boyden
Now that Pet Supermarket sells a select range of Stella and Chewy cat food, I'm a total fan. The staff at my local Pet Supermarket are also very friendly and helpful. Easy to shop here.
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December 2022 by Consuelo Mansfield
I went to this location for the first time. I needed worms for my bearded dragon. They lady was cleaning the bearded dragon area and he'd other animals. She was rude. She wask me what I wanted like I bother her. I told her I needed worms. She was not nice about it. I got home and over half the worms wore dead. I will never shop there again. I'm pretty upset. I will never recommend this place.
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October 2022 by Brittany Manno
Extremely rude manager greeted me this AM. I'm a professional pet sitter, rescuer and mom to many fur babies. This has been my go to store for years and always had exceptional friendly customer service. That was not the case today so after 15 years of patronage....I'll stick with Chewy.
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September 2022 by Jillian Thigpen
As of September 2022, the fish section has several dead fish in countless tanks. It looks horrible, and I will never purchase fish from this location for fear of disease. I also purchased a hamster here the last year and had to return him after a few days due to an illness that killed him. As a pet store that claims to have healthy animals, it's hard to see many creatures sick or dead in this store. Ashame.
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September 2022 by Gerald Roske
This is a great store manager and staff are very friendly and helpful we and our puppy love this place
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September 2022 by Lindsay Severance
Always clean and well stocked, staff is super helpful!
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August 2022 by K R.
The associates working at 5:27 on 8/20 at the front desk were extremely rude when I inquired about holding the kitten that was for adoption. They were clearly very annoyed by me interrupting their conversation. Their reasoning for not letting you hold it was completely understandable, but the delivery was just incredibly rude. Do you know how many places there are to buy animal products on San Jose?
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June 2022 by Suz Beckwith
They didn't have the puppy food I needed. One person said hello. But no interaction was needed.
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April 2022 by James Lamarr
It's a crying shame that pet stores mark products up so high.
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April 2022 by S. Maness-Turner
Great customer support and guidance in choosing components needed for pet travel.
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April 2022 by V Tuggle
Very clean. Lots of happy small pets to choose from. Friendly staff
